I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie wa... もっと見る
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所在地
所在地を変更72- 76 Northumberland Street, NE1 7DF Newcastle upon Tyne, England, GB
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My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to th... もっと見る
企業が回答しました
A big thank you to Britney for her amazing customer service today. She was so helpful and made my shopping experience a pleasure.
企業が回答しました
Lovely and helpfull staff member she helped pick a pefume for myself and after shave for my partner for our up comming wedding she was called brittany she was freondly bubbly and a credit to your comp... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
72- 76 Northumberland Street, NE1 7DF, Newcastle upon Tyne, England, 英国
4.3
優良
9件のレビュー
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Gold Star assistant
I called into 565 Northumberland St store , Newcastle on Thursday 6th August . My Daughter in Law hadn’t received an online order for my granddaughters birthday on the 7th . The assistant Natalie was extremely helpful by searching the online order and checking her own order cupboard . She was very patient and kind and although the order wasn’t for her branch she didn’t hesitate to check thoroughly and speak to my daughter in law over the phone . I was very impressed . The parcel arrived very late in the day on the 7th the outer packaging was fine but the gift bag was badly torn and extra had been paid for gift wrap . I returned to the shop and Natalie supplied me with a new gift bag . I hope this compliment is passed on to Natalie she’s a star ⭐️ although we’re still disappointed with the online service .Thank you Mrs V R Bell .
2026年8月6日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
A big thank you to Britney for her…
A big thank you to Britney for her amazing customer service today. She was so helpful and made my shopping experience a pleasure.
2026年8月6日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely and helpfull staff member she…
Lovely and helpfull staff member she helped pick a pefume for myself and after shave for my partner for our up comming wedding she was called brittany she was freondly bubbly and a credit to your company thankyou
2026年8月6日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana was so lovely and helpful today
Sana was so lovely and helpful today! I had a great experience buying Ariana’s perfume 🤍
2026年8月4日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
My experience with the perfume shop was…
My experience with the perfume shop was perfect and I found what I wanted after my bag went missing and I lost it in the metro centre. I purchased not one but two Dkny orchard because when I got to the shop to buy it on sale they only had the smallest and I wanted large and so I got that delivered. Won’t be running out anytime soon! My husband got a aftershave he loved as well and in both stores the staff were lovely. The only thing I would recommend is bigger bags. I had a few bags from holiday shopping and this was the only one I lost because it is so tiny. I feel it’s much easier to lose.
2026年7月21日
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana extremely friendly & helpful
Sana was extremely friendly & helpful. Sorted all my issues, nothing was too much bother.
2026年7月21日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Zara was a very good service for me…
Zara was a very good service for me lovely person
2026年7月20日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Sana she was very lovely girl and I…
Sana she was very lovely girl and I love her for that
2026年7月20日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Thank you so much
Thank you so much, Britney, for your wonderful help and excellent customer service. I truly appreciate your kindness. I highly recommend her to everyone looking for outstanding service. She is a real credit to the team!
2026年7月16日
自発的なレビュー
The Perfume Shop - Northumberland Street SD 565 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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