Katie was fantastic, she found me exactly what I wanted after we spoke about what scents I like wearing Fantastic service Thanks again!!
企業が回答しました
所在地
所在地を変更Unit 51, Queensgate Centre, PE1 1NH PETERBOROUGH, GB
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レビュアーのコメントを見てみましょう
Tehya was extremely knowledgable when helping me find my fragrances today, she also showed me a discovery set of tom ford perfumes which had little samples of a few fragrances in them when i told her... もっと見る
企業が回答しました
A member of staff, Sarah, was incredibly helpful in helping me choose my first perfume for daily wear. She took down my preferred fragrances and gave me samples. I found a perfume best suited to me. S... もっと見る
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Me and my daughter went into the Peterborough store in the Queensgate shopping centre. My daughter wanted to buy a ghost perfume the lovely lady called SARAH couldn’t have been more lovely and helpful... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 51, Queensgate Centre, PE1 1NH, PETERBOROUGH, 英国
4.7
優良
57件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good and amazing customer service
Very good and amazing customer service, from Mel and I we shop again
2026年8月6日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Katie was fantastic
Katie was fantastic, she found me exactly what I wanted after we spoke about what scents I like wearing
Fantastic service
Thanks again!!
2026年8月1日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
10/10 service provided by Alex
10/10 service provided by Alex, she was very friendly and very patient, thanks Alex !
2026年7月9日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service by SARAH
Me and my daughter went into the Peterborough store in the Queensgate shopping centre. My daughter wanted to buy a ghost perfume the lovely lady called SARAH couldn’t have been more lovely and helpful. She allowed my daughter to smell all the different scents and even wrote down which one was which. She even explained how best to wear your perfume so it lasts and others can smell it. My daughter chose the one she loved. SARAH also signed me up for the loyalty card and we got a further discount and SARAH gave me a sample of my favourite perfume that I explained I would come back to buy in the next coming weeks once paid. She was positive and helpful and made our experience positive and memorable and we will be returning to that store 100% thank you SARAH amazing customer service!
2026年5月23日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went in store few times to try the…
I went in store few times to try the products first class service. Bought online and I was surprised with a gift.
2026年5月4日
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
10/10
Stacy was so helpful, as someone who knows nothing about fragrance, she effectively assisted me in identifying what scents and profiles I prefer without having a clue beforehand. Excellent service and reasonable pricing with great offers :)
2026年4月30日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great perfume offers and helpful staff
2026年4月12日
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ryan from Solihull had such an amazing…
Ryan from Solihull had such an amazing vibe was fantastic and he was such a pleasure to be served by, we need more people like this!
2026年4月9日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service
My partner and I visited the perfume shop and could not of had a better experience. We were served by Natalie who was fantastic. She was highly knowledgeable, enthusiastic, patient and we could not of asked for better customer service.
I highly recommend this store and a massive thank you to Natalie for making our day. We will certainly be returning.
2026年3月28日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very knowledgeable
Alex was very knowledgeable and patient even though we took forever to choose! Amazing service
2026年3月7日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Peterborough 80 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I am disappointed by the service which i got at your Peterborough branch
I am disappointed by the service which i got from your shop in Peterborough. I wouldn't recommend anyone to buy from this shop. I bought a faulty perfume, i found out when i got home now they refused to take it back and refund me or give me a better one
2026年1月19日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hello Mlindeli,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
I went into perfume shop in…
I went into perfume shop in Peterborough in the centre of queens gate
The lady was very kind and put my order through for Dalivery
That are always excellent there
Thank you again for your kindness and service
2025年12月27日
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Wife’s Christmas present - sorted!
I wanted a DKNY perfume for my wife for Christmas and this is my go-to store as it’s a regular request. The December 2025 visit did not disappoint as the member of staff was helpful with my decision making. She then offered to wrap the gifts and did them exceedingly well - far better than I would have done. Thanks The Perfume Shop - and my wife was delighted with her presents. She’s happy therefore I’m happy. 😀
2025年12月5日
自発的なレビュー
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thank you so much for your feedback and kind words. Have a great new year.
The Perfume Shop.
Its prompt delivery time for me
Its prompt delivery time for me , its amazing, perfume shop has always been my go to, known for quality and authenticity of their fragrance, always reliable and good price as well.
2025年12月17日
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thanks for your lovely feedback & for choosing us to shop with us.
The Perfume Shop
Efficient customer service
I made an online purchase, and one of the items arrived damaged.
I called the customer service over the phone immediately, and I was given a choice to replace the item or to return it, and because I really wanted this item, I decided to replace it. I was, also, given a choice to return it for free via post or to return it to the local store. Since the item was low on stock, out of fear to loose a very good deal, I phoned the local shop, and the manager of the local shop was more than helpful, and resolved this problem in no time. I'm very grateful for her help, many thanks!
2025年12月4日
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thank you for your lovely feedback. It's great to hear about your 5* experience.
The Perfume Shop
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
wonderful service team
2025年10月27日
The Perfume Shop - Peterborough 80 からの回答
Hi,
Thank you for your feedback on your recent shop with us. We appreciate you and hope to hear from you again soon.
Kind regards,
Sharain - The Perfume Shop
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