First rate knowledge courteous friendly professional service. Item wasn't in stock but was sent to our home. Needless to say it arrived a day earlier than advised. Brilliant Thank you
企業が回答しました
所在地
所在地を変更Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU PORTSMOUTH, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After my favourite scent of many years was discontinued I wandered into the perfume shop a bit lost but hopeful that I might find a decent replacement and thanks to the incredibly helpful lady at the... もっと見る
企業が回答しました
Helpful, friendly, polite and nothing was too much trouble. New customer discounts offered and a free delivery service provided because the item was not in stock in the shop. Perfect service!!
企業が回答しました
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 51/53, Gunwharf Quays Shopping Centre, PO1 3TU, PORTSMOUTH, 英国
4.6
優良
45件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
I brought my daughter’s perfume from…
I brought my daughter’s perfume from here for Christmas as there was a special offer on as it was in the Black Friday deal. They sent me in good time and wrapped up very well.
2025年11月16日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for a lovely review, we value your feedback.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your review! It's great to hear your feedback on your recent experience. We appreciate you.
Kind regards,
Sharain - The Perfume Shop
Personalised Ribbon
Amanda, Beth and Rory were so helpful and made our shopping trip!
2025年11月8日
自発的なレビュー
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Brilliant service from The Perfume Shop…
Brilliant service from The Perfume Shop whether online or in store.
Online was so simple, the parcel arrived a day earlier than expected which was great.
The staff in my local store (Gunwharf Quays) are so friendly and helpful but not pushy, it’s a pleasure to shop there.
2025年10月17日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Excellent customer service
Excellent customer service. She was the only person on duty in the shop at the time and was managing other quite demanding customers and still found a moment to acknowledge me.
Very weldone for a welcoming service
2025年9月23日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your a lovely review. It's great to hear of your experience and thank you for shopping with us. We appreciate you.
The Perfume Shop.
The aftershave arrived before the due…
The aftershave arrived before the due date. So that was a nice surprise and had no worries. Definitely oder from here again .
2025年8月28日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your review. I am so pleased to hear you are happy with our services and thank you so much for shopping with us.
The Perfume Shop.
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your positive review! We appreciate you and hope you have a lovely day.
The Perfume Shop
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your review! We appreciate you and thank you so much for shopping with us.
The Perfume Shop.
Very helpful salesperson
Very helpful salesperson. She ordered the perfume online for me and it arrived two days later. Very happy!
2025年7月22日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
I am so happy to hear you had a positive experience with us. Thank you for choosing us to shop with.
The Perfume Shop Team.
The Perfume Shop - Portsmouth 81 からの回答
Hi,
I'm glad you had a 5* experience, thank you for your review!
The Perfume Shop
Brandon's the goat
Brandon on the desk was super helpful. Absolutely amazing !! Should get promoted ASAP!
2025年7月18日
自発的なレビュー
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thank you for your positive review. We value and appreciate you!
The Perfume Shop
When ever I’ve ordered a perfume they…
When ever I’ve ordered a perfume they always give you free samples to try which I absolutely love , it encourages me to buy different perfumes… plus they offer blue light discount ..so thank you very much xx
2025年5月24日
The Perfume Shop - Portsmouth 81 からの回答
Hi,
Thanks for your positive review! We appreciate you.
Kind regards,
Sharain
The Perfume Shop Team
Great Staff
Really helpful in store, both this time and my previous time. Both times I’ve felt the staff member has gone above and beyond to help me make the right purchase. I ordered my second purchase in store for a home delivery, efficient delivery
2025年3月24日
The Perfume Shop - Portsmouth 81 からの回答
Hello,
Thank you for your kind review! We are thrilled to hear about your positive experiences in our store. We strive to provide exceptional customer service, and it's wonderful to know that our staff has gone above and beyond to assist you in making the right purchase. We are also pleased to hear about your positive experience with our home delivery service.
Many thanks,
Jasmyn
Friendly staff who gave me a surprising…
Friendly staff who gave me a surprising discount. Also two bonus perfumes included with my purchase.
2025年3月19日
The Perfume Shop - Portsmouth 81 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
Super fast delivery
Super fast delivery.
Didn't think my perfume smelled the way it should, rang customer service who were very helpful, advised to return by post or go to a store.
Store staff went above and beyond for me, so helpful, in the end I was given a refund which arrived back in my account within days.
2025年3月12日
The Perfume Shop - Portsmouth 81 からの回答
Hello,
We appreciate you taking the time to share your experience. We're glad to hear that you received your order quickly and that our customer service team was able to assist you with your concerns. It's wonderful to know that our store staff went above and beyond to help you. We strive to provide excellent customer service and are delighted to know we met your expectations.
Many thanks,
Jasmyn
Friendly and helpful
2025年2月26日
The Perfume Shop - Portsmouth 81 からの回答
Hello,
Thank you for your lovely 5* review, we are so pleased to hear you had a great experience shopping with us!
Many thanks,
Jasmyn
The Perfume Shop - Portsmouth 81 からの回答
Hey,
Thanks for your review and kind words from your 5* experience.
Thank you for shopping with The Perfume Shop.
Kind regards,
Sharain
The product I bought in your shop was…
The product I bought in your shop was delivered to my address in less than 24 hours.
2025年1月30日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。