Angel and Sadia have been so helpful especially with my picky teenager who loves to try new perfumes! Thank you for always making our perfume shopping a fantastic experience. Nothing was too much for... もっと見る
企業が回答しました
所在地
所在地を変更Unit 16, The Bridges Shopping Centre, SR1 3LB SUNDERLAND, GB
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Justine has helped me with fragrance testing on and off for a number of months now. I'm a frequent customer and today proved why. She was quick to recognise me, took time to show some new fragrance... もっと見る
企業が回答しました
Called in for some birthday prezzies today both girls Abbie and angel went above and beyond for us will deffo be back xxx
企業が回答しました
Thank you to Liz she's been sooo helpful and she's given us a great deal
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 16, The Bridges Shopping Centre, SR1 3LB, SUNDERLAND, 英国
4.9
優良
271件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sasha was a great help and her…
Sasha was a great help and her colleague justine. Thank you for being patient with me
2026年3月21日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect customer service
Went in the Sunderland store today not knowing what to get my Mam for Mothers Day. The lovely Justine came to help, asked wha my Mam usually wore and helped me decide on a beautiful new perfume which my Mam loves! Justine beautifully wrapped the gift set and I was over the moon with the personalised ribbon. It was also lovely to chat about our Mams, Justine was so friendly, like a ray of sunshine and so lovely that I treat myself to a couple of things too! That’s what I call outstanding customer service, thank you x
2026年3月14日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sharon was very helpful in selection my…
Sharon was very helpful in selection my Mother’s Day Gift
2026年3月12日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lovely service from justine.
2026年3月12日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by a lovely Blonde lady…
I was served by a lovely Blonde lady was very helpful, she helped me choose the right perfume, i bought 2 bottles as it was so nice x
2026年3月11日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Angel was lovely
Angel was helpful and patient when I came in looking for a gift but not sure what I was wanting.
Love the extra touch of the personalised ribbon with gift wrap.
2026年3月7日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from sasha
2026年3月7日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
We came in today to buy some perfume
We came in today to buy some perfume. Sharron and her colleague were absolutely amazing. So professional, helpful and so lovely helped us select a beautiful perfume!!!!
Recommend their service to everyone!!!
2026年3月4日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop
We came to the perfume shop and Sharon and her colleague were an amazing help!! She was really patient and kind and took the time to find the right perfume for us!! Thank you so much!
2026年3月4日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had the pleasure of being served by…
I had the pleasure of being served by Shaun and he knew instantly what I needed his kindness was amazing
2026年3月1日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in the shop in the bridges…
The staff in the shop in the bridges were fantastic. Sean was polite, courteous and helpful throughout.
2026年2月26日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Angel has been a pleasure helping me.
2026年2月25日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sharon was lovely and help us out a lot…
Sharon was lovely and help us out a lot grate experience
2026年2月21日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Angel was very helpful with sourcing…
Angel was very helpful with sourcing what I was after and knows what she is talking about!
2026年2月20日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
It was so easy to shop good prices …
It was so easy to shop good prices well pleased. Fast delivery
2026年1月9日
The Perfume Shop - Sunderland 147 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I just want to thank the lovely Olivia…
I just want to thank the lovely Olivia at the perfume shop in the bridges Sunderland for the wonderful service, being so patient while helping to buy a gift for a man I was so pleased with her absolutely 100/100 and when I’m in next I’ll make sure it’s on your day in work
2026年1月9日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hello,
We appreciate you taking the time to leave us such a wonderful review. We're so glad to hear that you were pleased with the service you received and we look forward to seeing you again.
Many thanks,
Jasmyn
The Perfume Shop
Justine and Sharon helped me very well…
Justine and Sharon helped me very well today picking the correct gift for my partner and made the experience easy for me
2026年1月7日
自発的なレビュー
The Perfume Shop - Sunderland 147 からの回答
Hi,
Thanks for your review. It's lovely to hear of your 5* experience and thank you so much for shopping with us.
The Perfume Shop
Excellent service
Excellent service, delivery within 3 days, Excellent price, much better than anywhere else. Definitely recommend
2025年12月17日
The Perfume Shop - Sunderland 147 からの回答
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
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