Thanks To the staff in Taunton branch . Especially Kerry who went above and beyond . Have been in several times and always left smelling great and feeling extremely satisfied. Thanks again!
企業が回答しました
所在地
所在地を変更32 Fore St, TA1 1HP TAUNTON, GB
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レビュアーのコメントを見てみましょう
Kerry from the taunton shop was absolutely brilliant! she didn’t make me feel pressured into buying anything and took her time with me allowing me to smell each individual item
企業が回答しました
Walked in, knew what I was getting, chose it and then Lel twisted my arm! She introduced me to a much nicer, stronger scent (Stronger With You Intensely) and it was beautiful - so I bought it. Lel is... もっと見る
企業が回答しました
Lel is the most helpful and knowledgeable staff member we've had the pleasure in dealing with at this store. She spent alot of time with my partner and I picking some fragrances that I absolutely lo... もっと見る
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
32 Fore St, TA1 1HP, TAUNTON, 英国
4.6
優良
58件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Thanks To the staff in Taunton branch
Thanks To the staff in Taunton branch . Especially Kerry who went above and beyond . Have been in several times and always left smelling great and feeling extremely satisfied. Thanks again!
2026年8月21日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Kerry from the taunton shop was…
Kerry from the taunton shop was absolutely brilliant! she didn’t make me feel pressured into buying anything and took her time with me allowing me to smell each individual item
2026年8月1日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Welcome and service provided in the…
Welcome and service provided in the shop was second to none.
Delivery of my order was on time.
Correct order was delivered.
2026年7月18日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
What an incredible store
What an incredible store!
I came in to get a bottle of alien goddess and Alison was incredibly!
Went above and beyond to help me!
Very polite and helpful.
Get on down to them for any perfume orders!
Thank you again Alison once again!
2026年7月2日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfect 👌 lovely staff too!
2026年6月3日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent shop
Excellent shop. Staff are friendly, knowledgable and love their products. They often have discount offers on quality brands.
2026年3月9日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Offers great discounts and also uses…
Offers great discounts and also uses blue card. Really good experience
2026年5月19日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Went into my local perfume shop in Taunton…
Went into my local perfume shop in Taunton, with the very helpful friendly Kerrie, Lels& Alison.very knowledgable about products as i am a big Tom Ford fan.
Will be back in to buy more for my wife and i during the year.
2026年4月13日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My 5 star rating is only for the…
My 5 star rating is only for the Taunton branch not the company.
The store manager Kerrie was amazing! She helped resolve a problem I was having in a quick and timely manner and her customer service was excellent!
She needs to teach the online customer service agents a thing or two. After receiving such appalling customer support on the company’s chat function dealing with Kerrie was a treat.
My experience with the online process from start to finish was horrendous, having experienced this now I will be sure to support my local shop and visit Kerrie and her team in Taunton again.
2026年3月20日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went to my local "The Perfume Shop"…
I went to my local "The Perfume Shop" in Taunton, store number 279, looking for a specific perfume recommended to me, which could not be found in either Superdrug or The Fragrance Shop.
As soon as I walked in 2 other customers were being served but I was immediately given the attention of an assistant called "Lel" who smiled warmly asking how she could help.
All I knew was that this perfume was by Jenifer Lopez and called "Live".
No sooner had I tentatively asked her than she happily said yes they stock it and within seconds produced it from behind the counter.
I was so pleased as this was to be a gift for my girlfriend, but not just that, although I had shopped here before, it was a very long time ago, so to my surprise, Lel took my email, set me up on their system and then knocked the cost down with a discount. Then, she added 2 tester bottles all in gift bag along with the new membership card.
Her service was pleasant, attentive, knowledgeable, quick and professional, with a lovely manner and smile.
Based on her outstanding service alone I would buy again from this shop.
I myself work in retail so when you receive excellent service it's to be praised and acknowledged and I have no reservations in recommending Lel's brilliant service!
2026年3月17日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Taunton branch Somerset amazing
Taunton branch Somerset. Lel served us ...what an amazing helpful lady ..nothing too much trouble..such an incredibly helpful person and prices so good
2026年3月8日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
very well was
2026年2月2日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ordered from the Perfume shop multiple…
Ordered from the Perfume shop multiple times. Great company, with great prices. Quick efficient delivery, well packaged.
2026年1月5日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Taunton
I ordered instore the tom ford bitter peach purse spray and it came the very next day,what a speedy delivery
2026年1月21日
The Perfume Shop - Taunton 279 からの回答
We are happy to hear that you received your Tom Ford Bitter Peach purse spray so quickly after ordering it in store.
Thank you for your positive feedback.
Extremely hopefully and bent over…
Extremely hopefully and bent over backwards to help me. I cannot fault them.
2026年1月13日
The Perfume Shop - Taunton 279 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
No Refund
Returned my order over two weeks ago and not received my refund. Have tried messaging and email, but no response!!
Terrible customer service - Live Chat doesn’t work, no one responds to emails or WhatsApp
2026年1月15日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hi,
We apologize for the delay in your refund and the lack of response. We are looking into your order and will address this issue via email. Thank you for bringing this to our attention.
The Perfume Shop
No tracking or delivery emails
Order placed online for click and collect. Order confirmation Email said please wait for your collection email which should be with you in 3-5 working days. Email NEVER received so I decided to track the order and it said it had been delivered 8 days ago to store! Still no email from The Perfume Shop or even Royal Mail to say they had delivered my parcel. I hope the store still has my parcel. Not impressed at all.
2025年12月10日
自発的なレビュー
The Perfume Shop - Taunton 279 からの回答
Hi,
I am so sorry to hear of your most recent experience and the inconvenience caused. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this.
The Perfume Shop
The Perfume Shop - Taunton 279 からの回答
Hi,
Thanks for your lovely feedback. It's great to hear you are pleased with your recent experience.
Thank you for choosing The Perfume Shop.
The Perfume Shop - Taunton 279 からの回答
Hi,
Thanks for your review. I am happy to hear of your recent experience and thanks for shopping with us.
The Perfume Shop.
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