I have been visited Trafford center shop Manaal has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing c... もっと見る
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所在地
所在地を変更Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN MANCHESTER, GB
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Sanaz was very helpful, me and my friend was in the shop this evening very unsure of what we wanted however sanaz was very helpful, friendly and patient, helping us choose, she recommends the best sce... もっと見る
企業が回答しました
Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, an... もっと見る
企業が回答しました
What great service a kind face goes such a long way. Maheen was more than perfect what a wonderful employee and I’ll enjoy my new perfume thanks to her 😊x
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit U45, 153 Peel Avenue, The Trafford Centre, M17 8BN, MANCHESTER, 英国
4.9
優良
293件のレビュー
顧客にレビューを依頼しています
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I have been visited Trafford center
I have been visited Trafford center shop
Manaal has a lovely personality and completely guided me through many different discounts and brands wholeheartedly to understand my taste. She has amazing customer service and was ready to support and provide service for me. Thank you for your time she allowed me to try so many different perfumes sale. Thank you
2026年10月12日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello Faiz,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
What great service a kind face goes…
What great service a kind face goes such a long way. Maheen was more than perfect what a wonderful employee and I’ll enjoy my new perfume thanks to her 😊x
2026年9月26日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hi Agatha,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Complaint Regarding Discriminatory Treatment at Trafford Store
I am writing to express my disgust and disappointment with the treatment my partner and I received at your Trafford store (ground floor store) on September 2nd 2026, between 12:00pm and 1:30pm.
We entered the store with the intention of making a purchase. We were initially the only customers, yet the two staff members completely ignored us and did not even acknowledge our presence.
A lady then walked in after us, and suddenly the staff approached her and offered assistance while continuing to ignore us. The difference in treatment was extremely obvious and made us feel unwelcome and unfairly singled out because of how we look.
In our view, this was disgusting, discriminatory and completely unacceptable, especially in 2026. We were ready to spend our money but instead walked out and took our business elsewhere.
I expect this incident to be taken seriously and properly investigated.
Christy
2026年9月2日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello Chrissy,
Thank you for bringing this to our attention. I’m sincerely sorry to hear about the experience you and your partner have described during your visit to our Trafford store.
We take allegations of discriminatory or inappropriate treatment extremely seriously, and the concerns you have raised are not something we would want to leave unreviewed. However, as there are no contact details attached to your review that allow us to identify or reach you directly, we’re unable to investigate this fully from the information available here alone.
Please could you contact our Customer Services team directly via the Contact Us section on our website, referencing your visit. This will allow us to obtain the information needed and ensure your concerns are formally raised with the appropriate management team for review.
I’m sincerely sorry again for how this experience left you and your partner feeling, and please be assured that allegations of this nature are taken very seriously.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service from Nara
Excellent customer service from Nara, very knowledgeable and patient with my request
2026年9月7日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hi Stacey,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Aqib was excellent today
Aqib was excellent today. Very professional. Give him a pay rise
2026年9月6日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Best customer service
Thank you so much, Leah, for your help today. You provided such lovely customer service and were very helpful and patient with us. We really appreciate it! ❤️
2026年9月4日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hi Rachel,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Sanaz
Sanaz was very helpful, me and my friend was in the shop this evening very unsure of what we wanted however sanaz was very helpful, friendly and patient, helping us choose, she recommends the best scents! such a lovely girl aswell :)
2026年9月3日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello Aimie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Thanks very much
2026年8月21日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ryan was great help at the perfume shop…
Ryan was great help at the perfume shop at the Trafford Centre!
2026年8月14日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Trust me Sanaz as be very hospitable…
Trust me Sanaz as be very hospitable staff have ever met since my decade years of coming to perfume and she is friendly
Made a good chose for every member of my family that op in the shop
2026年8月13日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Ryan was super helpful at the Trafford…
Ryan was super helpful at the Trafford centre store. He helped me select a perfume for my wife which she loves .
2026年8月13日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great service today from Amy
Great service today from Amy. She was happy and polite and extremely helpful when suggesting a selection of fragrances xx
2026年8月5日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer service from sanaz…
Great customer service from sanaz helped men find what I wanted
2026年8月4日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib brilliant service
Aqib brilliant service , great guy ready to help you with anything !
2026年8月3日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent service 👏
I had an excellent experience at the perfume shop on the top floor of the Trafford Centre, thanks to Aqib. From the moment I walked in, he provided outstanding customer service and made me feel welcome and valued as a customer.
Aqib was knowledgeable, professional, and took the time to show me a variety of different fragrances without making me feel pressured. He listened to what I was looking for and offered great recommendations, helping me find the perfect scent. Thanks to his expertise and patience, I ended up purchasing Valentino Born In Roma Men's perfume, and I couldn't be happier with my choice.
Aqib is a real credit to the store. Friendly, approachable, and genuinely passionate about helping customers, he made the whole shopping experience enjoyable. On top of that, he's a very smart and presentable young man who represents the brand exceptionally well.
Excellent service like this deserves recognition, and Aqib certainly deserves a pay rise for the level of customer care he provides. Thank you, Aqib, for such a fantastic experience!
2026年8月2日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Aqib was very helpful and gave me all…
Aqib was very helpful and gave me all information of the perfume which I was not sure about. Happy with my purchase
2026年8月2日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Excellent customer service at The…
Excellent customer service at The Perfume Shop, Trafford Centre. We accidentally left our perfume on the counter and came back the next day. The manager, John, kindly checked the stock, found it, and returned it to us. A big thank you to John for his honesty and professionalism. Highly recommended!
2026年8月1日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lara was so lovely and helped me pick…
Lara was so lovely and helped me pick the right perfume for a gift I was buying.
2026年7月30日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Terrible Service
Just walked into the store with intentions to buy. The two guys serving did not even acknowledge me, just chatted to each other! I was the only customer in the store. I walked out and spent my cash elsewhere ! Crap service, these guys don’t deserve their job!
2026年7月30日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello Jonathan,
Thank you for sharing and I am sincerely sorry to hear about your experience in store and completely understand how disappointing it must have been to feel that you were not acknowledged or supported during your visit.
The level of service you have described is not the standard we expect from our colleagues and I apologise that you left feeling this way, especially when you had visited with the intention of making a purchase.
If you are able to provide any further details regarding your visit, such as the store location, date and approximate time, please contact our Customer Services team. We will be happy to look into this further and share your feedback with the relevant Area Manager for review.
Thank you again for bringing this to our attention. Feedback such as yours is important in helping us improve the service we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Ryan has been an absolute legend and a…
Ryan has been an absolute legend and a gentleman helping get myself ready for a date with the perfect scent. Thankyou so much you lovely man!
2026年7月29日
自発的なレビュー
The Perfume Shop - Trafford Park 57 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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