I went into town with my sister yesterday in Leeds and visited The Perfume Shop. I was served by Jaimie, who was extremely helpful and went above and beyond to make sure I found exactly what I w... もっと見る
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所在地
所在地を変更Unit 3.31, Trinity Centre Leeds, LS1 5AT LEEDS, GB
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I had a really great experience at this perfume shop, I was served by Will who was especially helpful. He was really down to earth, knowledgeable and made the whole experience really easy and enjoyabl... もっと見る
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Sometimes as a non-passing trans woman, I get treated differently to other women. When I visited TPS Trinity, I didn't feel that way at all. I got a warm welcome, kind and considerate service, an... もっと見る
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We went in to the store to find one good perfume, and ended up buying 4 exceptional ones. All thanks to Will and his expert knowledge of perfume notes. He understood exactly what we wanted from the ve... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 3.31, Trinity Centre Leeds, LS1 5AT, LEEDS, 英国
4.8
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’m a very happy customer
I’m a very happy customer, Scarlett was so lovely, patient and kind. Amazing service, thank you.
2026年9月21日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello Chelsea,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
it was amazing to go perfume shop…
it was amazing to go perfume shop everytime staff is so lovely and kind and helpful. My favt shop all time bcz of lovely staff. scarlett and adaeze is so lovely and help ful.Thank you guys for amazing service lovely to see you❤️❤️
2026年9月7日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hi Saleha,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Thanks, Jamie!
Professional and friendly insight from Jamie who made my visit quick and easy. 10/10 :)
2026年8月27日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Customer Service!
I went into town with my sister yesterday in Leeds and visited The Perfume Shop. I was served by Jaimie, who was extremely helpful and went above and beyond to make sure I found exactly what I was looking for.
I wanted to buy a perfume for my dad’s birthday, and Jaimie took the time to understand what I wanted. He talked me through the different options and prices, and explained that I could also get a hamper or ribbon to make the gift extra special.
I decided to purchase Prada Paradigm 30ml, and I really appreciated the time and care Jaimie put into helping me. The customer service was excellent, and he was friendly, patient and very knowledgeable.
I would highly recommend visiting The Perfume Shop and speaking to Jaimie. Thank you for such a great experience!
2026年8月24日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
This experience was great from now on i…
This experience was great from now on i will definitely be visiting this shop your staff was spectacular in perticular adaeze and mimi was brilliant deserve a massive raise and a well done for there communication
Definitely recommend
2026年8月25日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great customer care and very friendly…
Great customer care and very friendly staff spacial thanks to Mohammed and Moyo, both make us to spend more but in a good way 😀 👍
Thank you
2026年8月22日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Moyo was super chill in introducing new…
Moyo was super chill in introducing new products..! Really loving perfume shop.. ! It never disappoints !!
2026年8月21日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very easy to get a recommendation on a…
Very easy to get a recommendation on a scent that is to my liking!
2026年8月21日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The staff at the store is quite…
The staff at the store is quite professional and helpful, kudos to Jamie , made my day easier . Well done lad . Best experience.
2026年8月21日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Will was great and was very helpful and…
Will was great and was very helpful and knowledgable! Great help.
2026年8月21日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very good shopping experience made by…
Very good shopping experience made by Jamie and Moyo
2026年8月17日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Great experience from Will!!
I had a really great experience at this perfume shop, I was served by Will who was especially helpful. He was really down to earth, knowledgeable and made the whole experience really easy and enjoyable. He took the time to help me find what I was looking for without being pushy. Really appreciate the great customer service!
2026年8月12日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Don’t order online for store collection it won’t happen
Ordered online a bottle of Chanel for men and chose to collect from my local store as I was going on holiday the next day, the email came through and it said you have chose to have delivered! I did not!
Rung the store and explained the lady I spoke to said it’s a glitch on the website it’s happening all the time! She said speak to customer services.
So I rung them what a waste of my time that was they would not cancel the order even though it was there issue and they would still send it out even though I explained I am going on holiday so I won’t be there for 3 weeks, they told me to contact my bank? Really they didn’t do a thing it’s down to the retailer to have a brain cell and just cancel it, customer services is very difficult as sounds like in a foreign country so as usual don’t care!!!
I have now had to purchase the same item twice so now out of pocket £104.00!!!!
And now another bottle will be appearing on my doorstep when I’m not there for 3 weeks why is it so hard these days to get customer service probably because these companies employ inadequate staff!
Never will I use the perfume shop again!!
2026年8月12日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello Craig,
Thank you for your review, I am sincerely sorry to read about your experience and completely understand how frustrating this must have been, particularly when you specifically chose store collection because you were due to go on holiday the following day.
Having looked into what you have described, I am very concerned to hear that you selected collection but subsequently received confirmation that your order was being delivered to your home address. This is not an issue I have personally come across before and I will ensure your feedback regarding the ordering journey is escalated internally so that this can be looked into further.
I am also sorry that when you contacted our Customer Services team you were left feeling that there was nothing we could do to support you. Unfortunately, due to our automated fulfilment process, once an order has entered our system we are unable to cancel or amend it before dispatch. However, I am sorry that the alternative options available to you were not clearly explained at the time.
As the parcel has now been successfully delivered to the address on the order and you are away, if possible, we would recommend asking a trusted friend or family member to collect and safely hold the parcel for you until you return.
I also want to reassure you that your comments regarding the service you received have been taken seriously. Regardless of where our Customer Services colleagues are based, we expect every customer to be treated with care, understanding and a genuine willingness to help.
I appreciate that none of this takes away from the inconvenience you have experienced or the fact that you ultimately had to purchase the perfume again before your holiday. Please accept my sincere apologies for the frustration and disappointment caused, and thank you for bringing this experience to our attention.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Helped by lovely Scarlett
Me and my mum were helped by the lovely Scarlett, she was super kind, helpful, knowledgeable, approachable; excellent customer service! Thank you :)
2026年8月11日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The shop attendant was kind and spoke…
The shop attendant was kind and spoke respectfully. She helped us make good choices of perfumes. She was Jasmine
2026年8月10日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Moyo was really nice to me,even when I…
Moyo was really nice to me,even when I was indecisive of what fragrance to go with,she was patient with me,Thank you Moyo,I am sure coming back because of you You.
2026年8月10日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Outstanding service
Very happy to be here served by Jamie and Rhianna, these guys just exceeded my expectations. Can't wait to be back, thanks a lot!
2026年8月1日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Packaging and customer care officer
Packaging and customer care officer: Jasmine was great and very courteous.
2026年7月27日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Lovely experience with Jodie
Lovely experience with Jodie! Me and my boyfriend went in looking for a new perfume but was so indecisive, Jodie helped us straight away, had so much knowledge about each one, knew exactly what we would like, friendly smile, positive attitude, amazing customer service, love our new scents thankyou so much!!!
2026年6月20日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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