I am thankful to Scarlett for her patient customer-centric approach as she ensured that my purchase was seamless.. She informed me about the available offers and allowed me to make my choice..... もっと見る
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所在地
所在地を変更Unit 3.31, Trinity Centre Leeds, LS1 5AT LEEDS, GB
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I went to the Leeds trinity branch and i had the most fun interaction with excellent customer service. The lady who helped me was called Jodie she was amazing took her time to understand what i was... もっと見る
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Jodie was a really friendly and helpful worker. She helped me to pick my special perfume for a really special day. She was really good at recommendations and worked in a really professional manner. Wi... もっと見る
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I always shop at The Perfume Shop because they consistently have the best deals! Every time I visit, I find amazing offers on all my favourite fragrances. The prices are always unbeatable. The Leeds T... もっと見る
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企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 3.31, Trinity Centre Leeds, LS1 5AT, LEEDS, 英国
4.7
優良
108件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Jodie she was super star very good…
Jodie she was super star very good customer service many thanks
2026年5月21日
自発的なレビュー
Will was very helpful
Will was very helpful with picking out my first perfume. He is very knowledgeable and he also gave me a free nice water bottle. I would like to thank him for helping me and for his support
2026年5月16日
自発的なレビュー
Good Service
The cashier Will, was excellent and helpful will be back simply because of him!
2026年5月15日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Scarlett
I am thankful to Scarlett for her patient customer-centric approach as she ensured that my purchase was seamless..
She informed me about the available offers and allowed me to make my choice..
You did a great job Scarlett and Jodie!
2026年5月2日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Perfumes you could find anywhere at any…
Perfumes you could find anywhere at any shop but the customer service by #jodiein trinity Leeds store was very commendable. She’s very kind and skilled. Kudos to her
2026年4月20日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My husband bought me perfume online and…
My husband bought me perfume online and when sprayed the scent disappeared within minutes! We won't be buying online again!
2026年1月25日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello Jackie,
Thank you for taking the time to leave your feedback, and I am sorry to hear that you were disappointed with your fragrance.
I completely understand how frustrating this must be, especially when the scent doesn’t last as you expected. Fragrance longevity can vary depending on factors such as skin type, environment and the fragrance concentration, but I appreciate this is not the experience you were hoping for.
For future purchases, you may find it helpful to visit one of our 207 stores, where our perfume experts can assist you in finding a fragrance that suits your preferences and has the longevity you’re looking for. You can find your nearest store here:
https://www.theperfumeshop.com/store-finder
We are very sorry again for the disappointment caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Jodie is one of the most talented workers!
Jodie was a really friendly and helpful worker. She helped me to pick my special perfume for a really special day. She was really good at recommendations and worked in a really professional manner. Will definitely come back as she has set a really good first impression of the business!
2026年4月8日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trinity perfume shop staff are…
The Trinity perfume shop staff are Amazing all helping you out . The girls call Jodie & Scarlett .. Great 👍
2026年3月28日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I was served by Jodie and this was…
I was served by Jodie and this was probably my best ever experience in Perfume shop. She was really sweet and patient and I left the shop so happy and giggly
2026年3月13日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent store!
After having poor customer service in the Superdrug branch I thought I would give the Trinity one a go and I’m so glad I did. Tom went above and beyond. He was fun and helped me find exactly what I was after!
2026年3月10日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I went last month to the Leeds trinity…
I went to the Leeds trinity branch and i had the most fun interaction with excellent customer service. The lady who helped me was called Jodie she was amazing took her time to understand what i was looking for and what i iked to help choose my purchases
There was another assistant called Scarlet who also was so lovely
Definitely look forward to see them again when i next visit the store!
2026年2月5日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service we received from…
The customer service we received from the man who served us was brilliant
2026年2月17日
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Friendly as usual
Friendly as usual, took me about a year to find the new location though, wish it was still in the same location next to where I work, which was opposite boots.
2026年2月12日
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The fantastic customer service
The fantastic customer service. I was served by Jody who was very friendly, helpful and had great product knowledge. I found the perfect gift for my daughters birthday. They offered a gift wrapping service and I got a personalised message on a ribbon. I will definitely shop there again. A big thanks to Jody please give her a pay rise. She deserves one.
2026年2月14日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good deals to be had..
Brilliant offer on a Jean Paul Gaultier perfume I’d never tried - La Belle Paradise Garden. Basically around half the price it should be. I went in store at Trinity Leeds, to smell it, it’s a lovely fresh perfume. The guy who assisted me was very helpful and arranged for the perfume to be delivered to my house. It literally arrived a few days later. He also introduced me to the new Divine Couture perfume which I’ve fallen in love with. That is now on my list as a Mothers Day present!
2026年2月9日
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jodie was really good with choosing us…
Jodie was really good with choosing us the right perfume for my friend would definitely recommend, will come back
2026年2月5日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jordi I hope I’m spelling her name…
Jordi I hope I’m spelling her name right
She was amazing I love how easy she was going on me I did took quite awhile to decide what I’m gonna get but she helped me so much
Amazing customer service lovely people ❤️
2026年1月24日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered an item online and was missing on store collection
I ordered an item online and received an email confirming it was ready for collection. When I arrived in store, I informed the sales advisor, who then went away to locate my order. I was left waiting for over 30 minutes with very little communication or updates. Eventually, I was told that my package could not be found. When I explained that I did not want a refund, there was still no explanation for what had happened, no apology for the inconvenience, and no information provided about what the next steps would be. I was simply issued a refund anyway. Overall, this was a very disappointing experience due to poor communication and lack of customer care.
2025年12月19日
自発的なレビュー
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hi,
We regret to learn about your disappointing collection experience. We apologise for the lack of communication and the inconvenience caused by the missing order. We'll use your comments to improve our service. Thank you for your feedback.
The Perfume Shop
I have been buying from your shops for…
I have been buying from your shops for a long time and i am always happy with everything i purchase from you if its online or in shop itself
2025年12月9日
The Perfume Shop - Trinity Centre Leeds 371 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
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