I had a fantastic experience with Nejma. From the moment I walked in, she was attentive, knowledgeable, and genuinely passionate about helping me find the perfect fragrance. She didn’t just try to sel... もっと見る
企業が回答しました
所在地
所在地を変更Unit 37A, Selbourne Walk Shopping Centre, E17 7JR WALTHAMSTOW, GB
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レビュアーのコメントを見てみましょう
Staff name: Nelly Location: Walthamstow, 17& central shopping center. Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fr... もっと見る
企業が回答しました
The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like.... もっと見る
企業が回答しました
Trisha was lovely, patient and very knowledgeable about the product. Would back again as usual. Amazing service.
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 37A, Selbourne Walk Shopping Centre, E17 7JR, WALTHAMSTOW, 英国
4.6
優良
59件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Nejma is a wonderful person very…
Nejma is a wonderful person very helpful and understanding. She made feel great with her wonderful advice
2026年5月23日
自発的なレビュー
Trisha was lovely
Trisha was lovely, patient and very knowledgeable about the product. Would back again as usual. Amazing service.
2026年5月21日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Excellent service from Trish.
Excellent service from Trish.
I appreciate the help you gave me today!
Peter Pan
2026年5月10日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jasmin and Hannah they serve me very…
Jasmin and Hannah they serve me very good and they were very helping
2026年5月2日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Fantastic customer service. Thank you Heather Hannah and Yasmin. I will be back to buy more. Always a delight to come to TPS!!!
2026年5月2日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a fantastic experience with…
I had a fantastic experience with Nejma. From the moment I walked in, she was attentive, knowledgeable, and genuinely passionate about helping me find the perfect fragrance. She didn’t just try to sell me something quickly—she took the time to understand my preferences, explained different scent profiles clearly, and guided me through options I wouldn’t have considered on my own.
2026年5月2日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I got served by amazing lady Trish at…
I got served by amazing lady Trish at Walthamstow branch. I had amazing experience. She is so kind and amazing lady. Will definitely go there again.
Thanks Trish 💕
2026年5月2日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very lovely staff very professional…
Very lovely staff very professional people and customer service was good I am very happy
2026年4月30日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a disappointing experience at the…
I had a disappointing experience at the perfume shop. The sales assistant had very long nails, and when she first wrapped my birthday gift, she accidentally tore the wrapping paper with them. I politely asked if she could rewrap it, but she responded in a very irritated and unprofessional manner. Although she did replace the wrapping, her attitude was quite unpleasant and made the whole interaction uncomfortable. Overall, I didn’t get a positive vibe from her and felt the customer service could have been much better.
2026年4月25日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello Tina,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Very bad service with this branch
Very bad service with this branch. Am not buying from you guys again.
2026年4月1日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello Kwame,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Happy customer with great experience with staff
The staff at the walthamstow store are really friendly! I would like to especially thank Hannah - she was incredibly patient with me, even when I was hesitant and struggling to find something i like. Her customer service is amazing, and i am happy with how patient she had been, and understanding. Both Hannah, and the other staff at the walthamstow location are amazing. My experience has reassured me that there are still nice people in this world!
2026年3月7日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Always a pleasure to shop with the team…
Always a pleasure to shop with the team the Parfume shop Walthamstow. The best people in communication, advice and professionalism. Wish them a brighter future ✨️ 💛 💕
2026年1月26日
The Perfume Shop - Walthamstow 154 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good condition and the smell is very…
Good condition and the smell is very good stays on my for long
2025年10月19日
The Perfume Shop - Walthamstow 154 からの回答
Hi,
I am so pleased to hear of your 5* experience. Thank you!
Kind regards,
Sharain - The Perfume Shop
Adeel
Staff name: Nelly
Location: Walthamstow, 17& central shopping center.
Amazing selection of unique scents! The staff was super helpful and knew their stuff. Definitely found my new signature fragrance here.
Great prices and a wide variety of brands. I was able to find a classic perfume I've been searching for ages. Highly recommend!
The store is beautiful and well-organized. It's a pleasure just to browse. I appreciate the samples they offer so you can try before you buy.
2025年10月9日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Walthamstow 154 からの回答
Hi,
Thank you for your feedback, we appreciate you!
The Perfume Shop
The Perfume Shop - Walthamstow 154 からの回答
Hi,
Thanks for your lovely review!
The Perfume Shop
Nejama was absolutely wonderful!
Nejama was absolutely wonderful. I only had a short time and a specific brief and she made great suggestions. All with a smile! Thank you! 😊
2025年9月5日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Swift and friendly service.
2025年8月30日
The Perfume Shop - Walthamstow 154 からの回答
Hi,
Thank you so much for your review. We appreciate you!
The Perfume Shop
Tali has perfect customer service
Tali from Walthamstow mall has been amazing. Showing patience and kindness. She went through soo many perfumes and helped us narrow one down. Her knowledge on perfumes infinite. Also she’s very welcoming and smiling. Keep up the good work.
2025年9月2日
自発的なレビュー
The Perfume Shop - Walthamstow 154 からの回答
Hello,
We appreciate your wonderful feedback! It's great to hear that our team member in Walthamstow was so helpful and knowledgeable. We value their dedication to providing excellent service and are happy you had a positive experience.
Jasmyn
The Perfume Shop
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