I was served by Ms Princess at your Woolich branch this afternoon and her service was excellent. Her attitude is greatly worthy of every appreciation. Even when I had forgotten my bank card at the bra... もっと見る
企業が回答しました
所在地
所在地を変更c/o Superdrug 14-20 Powis Street, SE18 6LF LONDON, GB
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Had an amazing in-store experience picking a perfume. Leni was super amazing; she made me feel like a premium customer lol. Great service; I will definitely be back.
Every time I come to the perfume shop on Powis street SE18, I am always greeted the warmest welcome by Leni. She is a STAR. On several occasions Leni has looked after me and always lets me kno... もっと見る
企業が回答しました
Today, I visited the shop as usual to buy a small everyday perfume, since I like to spoil myself. I believe smelling good is good business. Poppy was very helpful and assisted me greatly. I chose the... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
c/o Superdrug 14-20 Powis Street, SE18 6LF, LONDON, 英国
4.7
優良
83件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Had an amazing in-store experience…
Had an amazing in-store experience picking a perfume. Leni was super amazing; she made me feel like a premium customer lol. Great service; I will definitely be back.
2026年5月21日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Superb service from Ms Princess
I was served by Ms Princess at your Woolich branch this afternoon and her service was excellent. Her attitude is greatly worthy of every appreciation. Even when I had forgotten my bank card at the branch, I still got assisted by Princes and her colleague. Thank you so much Princess for representing Superdrug well. Lola.
2026年5月8日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Leni the perfume shop superstar!!
Every time I come to the perfume shop on Powis street SE18, I am always greeted the warmest welcome by Leni.
She is a STAR. On several occasions Leni has looked after me and always lets me know of the deals and special sales and she is a credit to the company!
I always feel special when I come to this store and when I want my next cologne I will be coming back to see Leni at the perfume shop.
She is excellent at her job and this should be acknowledged. Many thanks to Leni at the perfume shop, Powis Street, SE18. 🙏🏾🫶🏾🥰
2026年4月30日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service from Leni
Amazing customer service from Leni, she was very friendly and helpful.
2026年4月18日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My experience was impeccable
My experience was impeccable. I recieved amazing customer service from Leni and she attended to my every need perfectly.
2026年4月18日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Leni was really nice and her customer…
Leni was really nice and her customer service was good she made me feel welcome and helped with my service
2026年4月18日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Leni (559) is amazing
Leni (559) is amazing. All I knew was the smell I wanted and she took her time going through the perfumes until I found the scent required.
Thank you.
2026年4月16日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Jasmyn
The Perfume Shop Customer Services
Princess was amazing
Princess was amazing, she wrapped my perfumes excellently, a wonderful staff
2026年4月15日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service
Had an excellent service, Lisa was very helpful and patient, and showed all possible options for the gifts I wanted.
2026年4月1日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nada very good customer service and…
Nada very good customer service and very friendly and humble Girl need to get promoted for store manager
2026年3月25日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lenny was incredibly knowledgeable…
Lenny was incredibly knowledgeable about the notes in perfumes which made life easier for me! She was friendly and very helpful in choosing the perfect gift for my mums birthday. Thank you!!
2026年3月21日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent Service
I had a fantastic experience at the Woolwich Superdrug store thanks to Len from the perfume counter. She was incredibly friendly from the moment I approached, and her communication was excellent. Len took the time to understand what kind of scent I was looking for and demonstrated real expertise when suggesting different options.
Her recommendation of the new arrival BOSS The Scent EDP was absolutely spot on – I’m really happy with it. She explained the notes and why it would suit my preferences, which made the whole experience feel personal and professional rather than rushed.
It’s rare to receive such attentive and knowledgeable service in-store, and Len truly went above and beyond to help me find the perfect fragrance. Her passion for perfumes really shows, and she made the shopping experience enjoyable and memorable.
A big thank you to Len for the excellent service – Woolwich Superdrug is lucky to have such a dedicated and knowledgeable advisor. I’ll definitely be returning for my next fragrance!
2026年3月12日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Honestly I've never experienced such a…
Honestly I've never experienced such a professional service with the choice to make the birthdays even more special... Natalie is the person who helped me to get the perfect choices to make my family happy 😊
Highly recommend The Perfume Shop Woolwich and ask for Natalie you won't go wrong!!!
2026年2月21日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Today
Today, I visited the shop as usual to buy a small everyday perfume, since I like to spoil myself. I believe smelling good is good business. Poppy was very helpful and assisted me greatly. I chose the latest fragrance released just before Valentine's Day. This shop is my go-to for perfumes, always reliable and helpful. Thanks, Poppy, for your assistance today; I smell fantastic.
2026年2月21日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Leni was amazing!
Leni was amazing! One of the best customer service I’ve had in a long while… she has a lovely friendly approach and honest nature - give this girl a bonus please!!!
She gave me great advice for what best suited my requests and very patient (as I was quite indecisive) 🙏🏽
Thnx Leni 🤗
2026年2月12日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service from Leni
Amazing service from Leni. She helped me choose the perfect gift for my partner and was incredibly patient while I decided. As a bonus, I also got 20% off.
Thank you,
2026年2月12日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Ericka from Woolwich shop
Ericka from Woolwich shop, on Powis Street was exceeding our expectations, we entered for a perfume, she proposed us other items which were nice quality and we had 20%off. She wraped very nicely our items! Thank you very much Ericka and The perfume shop!
2026年2月5日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Poor customer service and breach of own Terms & Conditions
I’ve been a loyal customer since 2018, but a recent experience at the Woolwich store has ended that. I suffered from severe vertigo and couldn't collect my order within the 14-day window. I called the store to request a 5-day extension, which was refuse. I then offered to send my husband with my ID and order number. Despite your website’s Terms & Conditions (Paragraph 3.3) stating that third-party collection is permitted with ID, the staff refused this as well and cancelled my order.
To make matters worse, they refused to refund the £15 worth of points used for the purchase. It feels like they took advantage of my sickness to pocket my loyalty points. I am incredibly disappointed and will not be shopping here again.
2026年1月18日
自発的なレビュー
The Perfume Shop - Woolwich SD 559 からの回答
Hello Su,
Thank you for taking the time to share your experience I’m so sorry for what you went through, especially while you were dealing with severe vertigo.
I completely understand how upsetting this must have been and you’re absolutely right to expect flexibility and support in these circumstances. I’ve now personally reviewed everything you raised, including the collection extension, third-party collection and the missing reward points.
I’m pleased to confirm that I’ve been in touch with you directly and have now resolved each of these issues and provided a goodwill gesture for all the trouble. Your feedback has also been escalated internally so the store team can be supported and this doesn’t happen again.
Thank you sincerely for your patience throughout this and for your loyalty to us over the years it really does mean a great deal and I’m very sorry that we let you down on this occasion. I look forward to hearing from you to resolve this.
Kind regards,
Jasmyn
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