For some reason the delivery guy leaves the package on the sidewalk several feet from the gated porch now, instead of putting it on the porch inside the gate like he used to. Anyone could just walk b... もっと見る
企業が回答しました
所在地
所在地を変更ONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
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レビュアーのコメントを見てみましょう
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... もっと見る
企業が回答しました
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... もっと見る
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... もっと見る
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企業情報
当該企業による記述
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
当該企業による記述
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
連絡先
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, 米国
3.9
ほぼ満足
433件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
They will stand behind you and partner with you in your pet's health and well being
EXCEPTIONAL CUSTOME SERVICE
I would like to comment about the exceptional customer service I received from PetLab, and specifically Christina and Coatzin. My package arrived as promised but there was no scoop included. I didn't want to return or refund the product so I reached out by phone to see if I could get the proper dosage for my 10lb Yorkie mix. My call was promptly picked up and the dosage was given. I was very happy, but it didn't stop there. They asked about the Lot number so they could inspect their inventory and prevent any future occurrences with shipments. We exchanged information and I sent them pictures of the packaging and Lot number. Then to my surprise they offered a refund for my trouble and I received a confirmation within an hour. This company is a class act. This high level of commitment to customer satisfaction is a rare thing today. Thank you PetLab.
2026年4月26日
PetLab Co. - US からの回答
Hello Cathy,
We appreciate you sharing your experience. It's great to know that you received prompt assistance and dosage information. We are happy that the team addressed the missing scoop issue and took steps to prevent future occurrences. Thank you for your positive feedback.
Best Regards,
PetLabCo.
Your clinicians were extremely nice and…
Your clinicians were extremely nice and professional.
2026年4月22日
PetLab Co. - US からの回答
Hello Angel,
We are happy to hear that you found our clinicians to be both nice and professional. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Not much to tell
Not much to tell. We get our order delivered to our doorstep each month. It has never failed to come on time.
2026年4月17日
PetLab Co. - US からの回答
Hi Janice,
We are so happy to hear your deliveries have arrived on time each month. Thank you so much taking the time to share your experience with us. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Dog is human has helped my Labrador so…
Dog is human has helped my Labrador so much!! She went from being itchy, losing hair, having hot spots, and having red bumps all over her underbelly to being a normal dog. Personally my dog does not have issues when we're not in California but for whatever reason in California her allergies are so bad that it is heartbreaking dog is human has changed that for me and I will continue to purchase it while living in California so she does not have allergies.
2026年4月27日
自発的なレビュー
PetLab Co. - US からの回答
Hi Misti,
We appreciate you taking the time to share your feedback. Just to clarify, we are PetLabCo.® and do not have any affiliations with Dog is Human. Feel free to check out our supplements here: https://thepetlabco.com/
Regards,
PetLabCo.®
I edited my Subscription to make the…
I edited my Subscription to make the deliveries further apart, and I immediately received another order. Too much product, and I do not know how to control this.
2026年4月26日
PetLab Co. - US からの回答
Hi Kennetha,
Thank you so much for sharing your experience. We are so sorry for any frustration this has caused. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
My first interaction with your company…
My first interaction with your company was through your product advertisement. My two boys have the symptoms explained in your advertisements, so I decided to try it and placed my order. I ordered the specials that was advertise of the 90-day subscription. But I had questions about my billing, and that's when I was connected to Chuck, a human, not AI. We chatted about my billing and the products, which were amazing in clarifying my billing and correcting the next billing cycle, which I highly appreciated! My experience with Chuck was also very amazing, only because you hardly get such excellent customer service nowadays (anymore). He explained every situation very well and assured me that my subscription would be billed correctly. Please acknowledge Chuck for his excellent customer service, and you can let him know it was the 26yr Veteran retired Master Chief of the Navy who was pleased with his professionalism and excellent customer service, and I only hope that I get to chat with him again should I need his help again! Now, let's see if my pets will benefit from your product! THANK YOU!
2026年4月27日
PetLab Co. - US からの回答
Hi Armando,
We appreciate you sharing your experience. It's great to hear that the advertisement resonated with you and that you found the subscription option appealing. We're also happy that your billing questions were resolved efficiently. We'll certainly pass along your kind words to Chuck you interacted with and hope your pets benefit from our product!
Kind regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Shirley,
Thank you for your 5-star review! We're happy to know we're convenient for your needs.
Kind regards,
PetLabCo.®
Nicely place by front door and…
Nicely place by front door and pictures of my address and where the package is located nice job thanks
2026年4月26日
PetLab Co. - US からの回答
Hi George,
That is so wonderful to hear! We are thrilled you have had a positive experience with your delivery. Thank you so much for sharing.
Warm regards,
PetLabCo.
Package was delivered in a timely…
Package was delivered in a timely manner. And delivery person took multiple pictures to verify. However the package was left out on the sidewalk when a covered foyer for front door was 2 ft away. We live in an area that is known for rain, luckily it didn’t rain that day.
2026年4月26日
PetLab Co. - US からの回答
Hi Stephanie,
Thank you so much for sharing your experience with us. We are sorry to hear your package was left out on the sidewalk and are so glad there was no rain that day. We will be sure your feedback is passed to the appropriate team.
Regards,
PetLabCo.
I’ve been trying to cancel but they…
I’ve been trying to cancel but they don’t seem to understand the word NO.
2026年4月18日
PetLab Co. - US からの回答
Hi Melinda, we're sorry to hear about your experience. Upon checking, we were unable to locate any messages from you. We're so sorry your messages did not reach us as intended. We’re here to help and have sent you an email to assist further. You can also reach us by phone or email anytime. We look forward to connecting with you!
Best regards,
PetLabCo.®
It was delivered
It was delivered. This wonderful product helps my dogs skin issues and seems to give her so much more energy.
2026年4月25日
PetLab Co. - US からの回答
Hi Michelle, thanks so much for leaving this feedback, we're glad to hear your pup is enjoying the products! We'd love to hear more updates about how she's doing! We're always happy to help so please don't hesitate to reach out!
Best regards,
PetLabCo.®
I have seen absolutely no change in…
I have seen absolutely no change in anything paw licking and scratching still . I bought the product off eBay and got it three weeks late ( no fault of petlab co) the lady that sold it to me said she was an authorized dealer. Do you want her name?
2026年3月17日
自発的なレビュー
PetLab Co. - US からの回答
Hi Austin,
Thank you for sharing your feedback. We are sorry to hear you have not seen the results you were hoping for with your dog. While some pets may respond sooner, supplements often take up to three months of consistent daily use to show full benefits.
Also, eBay is not one of our authorized retailers, so we cannot guarantee the quality or authenticity of products purchased there. For best results, we recommend purchasing directly from us or from one of our trusted vendors.
A member of our team will be in touch with you shortly to provide additional support.
Regards,
PetLabCo.®
the bag was wet inside and one of the…
the bag was wet inside and one of the dental powder containers had broken open. It was completely unusable
2026年4月25日
PetLab Co. - US からの回答
Hi Dirk,
We are so sorry you have had this experience. We'd love the opportunity to look into this for you. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
PetLab Co. - US からの回答
Hello Ellen,
We're happy to hear that your delivery arrived as scheduled. Thank you for letting us know about your experience.
Best Regards,
PetLabCo.
Great product
Always delivers on time. Gives delivery updates. Product works well on my dogs teeth. I have had several people say how white my dogs teeth are. I recommend this product!
2026年4月17日
PetLab Co. - US からの回答
Hello Vera,
We're happy to hear that our product made a positive changes for your dog's dental care and that you've received positive comments. We appreciate your recommendation and are glad you're satisfied with our timely delivery and updates!
Best Regards,
PetLabCo.
The products are great
The products are great. Both of my dogs are eating and more active than before.
2026年4月24日
PetLab Co. - US からの回答
Hi Julaine, thanks for giving us this great feedback! We'd love to hear more updates about how your dogs are doing! Please feel free to reach out to us with any additional questions or concerns!
Best regards,
PetLabCo.®
PetLab Co. - US からの回答
Hi Christine, we're glad to hear you've had great experiences and thank you for leaving this review. We're always happy to help so please reach out if you have any questions!
Best regards,
PetLabCo.®
Arrives as ordered
2026年4月17日
PetLab Co. - US からの回答
Hi Ann, we appreciate you taking the time to leave this review! We're glad to hear about your positive shipping experience, we'd love to hear how your pet enjoys the products! Please don't hesitate to follow up with us for any questions or concerns!
Best regards,
PetLabCo.®
The product isn't working at all
The product isn't working at all. My dog's breath hasn't improved, and neither have his teeth. My dog doesn't like the taste, and the smell is terrible so I understand why my dog doesn't like the taste. They also automatically put you on a subscription, even when you click on no subscription. I should probably give them a 1 star, but I'm hoping it just takes longer than a month to start helping.
2026年4月24日
自発的なレビュー
PetLab Co. - US からの回答
Hello Jimmy,
We’re truly sorry to hear that you haven’t seen the results you were hoping for and that your dog is not enjoying the taste. It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
Regarding your subscription, we understand how that could be confusing. Before completing an order, you can always review whether you’ve selected the one-time purchase or subscription option. We’d love to take a closer look at this and learn more about your dog's experience. Could you please share your order ID so we can locate your account and assist further?
Best regards,
PetLabCo.
I have kept trying to cancel this…
I have kept trying to cancel this because I no longer have a dog and my cat does not like this. I am very dissatsifed
2026年4月16日
PetLab Co. - US からの回答
Hi Claire, we're sorry to hear about this experience and that your cat isn't enjoying the product. We're happy to assist with this. We've sent you an email to further look into this for you. We look forward to hearing from you!
Best regards,
PetLabCo.®
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