Removed - Business Sold レビュー 71

Firstly the Pethotel said we did not have a booking, then they found the booking. Our pet was at the Pethotel for 2 weeks, he looked like a stray dog when we fetched him, lost about 5 kg. Will not recommend the Pethotel to anybody. None of our requirements were adhered to. Our dog also picked up a atomic virus while at the Hotel which required 2 vet visits afterwards. Very disappointing. We were only made aware of his condition 3 days before he was picked up from the kennels. Why was a vet not contacted if he was too stressed to eat?

Amazing staff & warm enclosure, we were able to take all his home comforts which definitely made him feel safe & secure.

I highly recommend The Pet Hotel, the price & facility is well above others I’ve experienced. (Indoor Rabbit)

I will never use again. My dog did not come out of her room at all over 24hrs, even though I paid for extra playtime. My dog was very unhappy when I picked her up, not having ever been caged for such a long period. Terrible given they promise to treat your dog with care. While waiting to collect my dog was watching the staff member in the bark central and had watched via the online camera all day waiting to see my dog and I never saw any of the staff interact with the dogs. One staff member was on her phone the whole time. Will never be back.

Kind and caring staff. Our bunnies were well taken care of and showered with love. Highly recommend!

Bud had an amazing stay we could see him on the webcam every now and again hanging out with the other dogs having fun. He was clean and fluffy on pick up. Staff all very friendly. Will certainly be back.

Friendly staff, love the webcam, everything seemed super organised too! We'll definitely go back

This was our dog's first time away overnight. It was obvious he was well cared for. It was great to be able to see our dog enjoying Central Bark on the web cam, tail wagging and looking confident.

We left our 6 month old Labrador Milo at the Pets Hotel for 6 days whilst we were on our holiday. He had lots of fun and didn't want to leave his new buddy when we came to pick him up! Overall he appeared very well looked after when we picked him up, if a bit on the skinny side from too much playing I presume :)

Fantastic people and facility, I love them.

It was extremely reassuring to leave Bella in the capable hands of the staff at the Pets Hotel. She was very happy to be taken to a new place. The staff were very caring.