Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount.... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... もっと見る
企業が回答しました
Great customer service, Lloyd replied to my initial query very promptly. I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like. Highly recommend, Thank... もっと見る
企業が回答しました
Lloyd was absolutely amazing! I was looking to upgrade from my Joola Perseus IV and was interested in buying the new Perseus V so I contacted Lloyd to get some advice. He was fantastic! Gave me reall... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
連絡先
Unit 130, PO30 1DF, Newport, 英国
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
優良
629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Pickleball Store からの回答
Thanks so much for taking the time to share this great review, your support means a lot to our team!
Easy to order and quick delivery…
Quick efficient ordering and delivery service. Pickleballs were well packaged.
2026年4月29日
The Pickleball Store からの回答
Thank you so much for taking the time to leave these great comments, we are delighted to hear that you found the ordering process and delivery quick and easy and were happy with the packaging. We really appreciate your support!
For a great customer experience
It was great to talk with someone who understood the differences between paddles and the best fit depending on levels of experience with other racket sports. Products were delivered very carefully packaged and on time. This is what I call a top customer experience and would definitely purchase from the pickleball store again!
2026年4月29日
The Pickleball Store からの回答
Thank you so much for your kind words! We’re really glad our team could help you find the right paddle, it’s something we care a lot about, especially with so many options out there. Great to hear everything arrived safely and on time too! We really appreciate your support and look forward to helping you again with any future pickleball needs!
New paddles
Ordered two new paddles from TPS, one Ronbus and one Selkirk, quick delivery, great service.
2026年4月29日
The Pickleball Store からの回答
Thank you so much for your great review, we really appreciate your support and custom. Enjoy your new paddles, we wish you many great games ahead!
Excellent customer services
Despite receiving the wrong paddle initially, the store's customer service was exceptional. I contacted them via online chat, received an immediate response, and they arranged for a replacement right away. The correct model arrived within just two days—honestly the best service I’ve experienced in the UK.
2026年4月28日
The Pickleball Store からの回答
Wow, thank you for your kind words! We’re really sorry you received the wrong paddle to start with, but we’re so pleased we could fix things quickly and get the correct one out to you. It means a lot to hear you had such a great experience with our team!
Everything was so easy
Everything was so easy. Delivered on time for a good price. Thanks Lloyd 👍🏻
2026年4月24日
The Pickleball Store からの回答
Amazing, we're so glad you found everything easy to use and were happy with the delivery times and prices. Thanks so much for your support, we really appreciate it!
Good service
2026年4月27日
The Pickleball Store からの回答
Thanks so much for taking the time to share this review, we really appreciate it!
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review, we're so glad you found it easy to purchase and were happy with the speedy delivery. Your support means a lot to our team!
I ordered and paid for 3 packs of 3…
Excellent customer service as they promptly sorted a mistake with my order and even gave me a discount.
2026年4月30日
自発的なレビュー
The Pickleball Store からの回答
Hi Philip,
We’re very sorry there were missing items in your original order. This is not the experience we aim to provide, and we completely understand how frustrating that must have been.
As soon as this was brought to our attention, we dealt with it the same day and arranged for the missing items to be sent via next-day expedited delivery so you could receive them in time for your next game. We also included a goodwill gesture as an apology for the inconvenience caused.
We always aim to resolve matters promptly and fairly, and in this case we made every effort to put things right without delay.
That said, we appreciate your feedback and take all comments seriously. We’re committed to maintaining and improving a high standard of service across fulfilment and customer experience.
Best regards,
Lloyd and The Pickleball Store Team
Super fast delivery
Super fast delivery, even changed the order to the correct one when I ordered the wrong item! Llyod is great too. No notes!
2026年4月14日
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review, we really appreciate your support. Enjoy your purchase and we wish you many great games ahead!
Great Customer Service- solved a problem before I knew it was a problem and looked after me so well.
They have been fantastic.Why they are so good is the way that they handled a mistake they made. They realised they may have sent the wrong brand of balls that I had ordered. Before,they arrived they emailed me telling me the mistake and saying once they arrived,then I could contact them and they would send me the correct brand if required. They arrived and it was the wrong brand and I emailed them and they dispatched the correct balls and allowed me to keep the wrong order. It is how Companies react when they get it wrong that is important.
2026年4月13日
The Pickleball Store からの回答
Thanks so much for taking the time to leave such a lovely review, we really appreciate it! We’re so glad to hear you felt well looked after. It’s great to hear that you were happy with how the mistake was handled, and we really appreciate your understanding. Thanks again for your support, it genuinely means a lot to us!
The Pickleball Store からの回答
Thanks so much for this great review! We wish you many great games ahead with your new product!
Kitchen Blockers very comfortable to…
Kitchen Blockers very comfortable to wear.Quick delivery👍
2026年4月13日
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review! We're so pleased you were happy with the delivery times and we wish you many great games ahead with your Kitchen Blockers! Enjoy!
The Pickleball Store からの回答
Thank you for taking the time to share these comments, we are so pleased that you were happy with the choice of products and quick delivery. Your support means a lot to our team!
Good website with good clear…
Good website with good clear descriptions, good communication after purchase and speedy delivery. What more can you ask for?
2026年4月13日
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review! We're delighted to hear that you found the website clear and helpful and are so pleased that you were happy with the follow-up communication and delivery times! Your support means a lot to our team.
Great customer service and product
Lloyd is very knowledgeable and his customer service was brilliant helping me replace my paddle. Thank you so much.
2026年4月6日
The Pickleball Store からの回答
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with both our customer service and products. We truly appreciate your support. Enjoy your new paddle!
Great service and delivery.
2026年4月10日
The Pickleball Store からの回答
Thanks so much for this great review, your support means a lot to our team!
Very efficient
Very efficient! Very fast! Excellent stuff and quality! Very pleased with my purchase
2026年4月18日
自発的なレビュー
The Pickleball Store からの回答
Thanks so much for this great review, comments like this mean a lot to our team! Enjoy, we wish you many great games ahead!
Helpful
It was good to be able to speak to someone for advice on which product would be best for me
2026年4月3日
The Pickleball Store からの回答
Thanks so much for taking the time to leave this great review! We're so pleased we were able to help advise you, this is something we pride ourselves on. Thanks again for the support!
The Pickleball Store からの回答
Reviews like this mean the world to us! Thanks so much for the support.
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