Purchased the joola Perseus pro iv. Unfortunately there was a small scratch on the paddle. I contacted the customer service and send a picture. They immediately offered a return service or a discount.... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Seeking advice on a new paddle for my better half and me. I was very impressed on how every question I asked was answered quickly. The advice given was throughout the process was excellent. Having now... もっと見る
企業が回答しました
Great customer service, Lloyd replied to my initial query very promptly. I subsequently ordered a new paddle, with competitive prices and prompt delivery what's not to like. Highly recommend, Thank... もっと見る
企業が回答しました
Lloyd was absolutely amazing! I was looking to upgrade from my Joola Perseus IV and was interested in buying the new Perseus V so I contacted Lloyd to get some advice. He was fantastic! Gave me reall... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are the UK's premier provider of pickleball products. Created for the players by the players. Stocking world leading pickleball paddles, balls, nets and sets. Superb customer service and fast UK shipping times. Start your pickleball journey today with The Pickleball Store.
連絡先
Unit 130, PO30 1DF, Newport, 英国
- hello@thepickleballstore.co.uk
- thepickleballstore.co.uk
4.9
優良
629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was excellent
It was excellent
Parcel was very well packaged
Sadly I did not get my 10 % discount
When i spoked to Lloyd
Please help out
Lynda Ray
07835057540
2026年6月5日
The Pickleball Store からの回答
Thank you so much for your lovely 5-star review, we’re really pleased to hear your parcel arrived well packaged and you love your new paddle! We’ve emailed you directly r.e. the discount so please do keep an eye on your inbox! Thanks again for your support.
The Pickleball Store からの回答
Thank you so much for taking the time to share these comments! We really appreciate your support. Happy Pickling!
Terrible delivery experience and had to…
Terrible delivery experience and had to pay an excess shipping fee despite having already paid for delivery.
Lloyd at The Pickleball Store acted very quickly as described in his reply !
The products were very good once received.
2026年6月2日
The Pickleball Store からの回答
Hi Graham,
Thank you for your feedback, and I’m very sorry to read your review regarding the disappointing delivery experience.
The excess shipping fee was completely unexpected on our side too, particularly as the shipping had already been processed at our end for your order. This appears to have been an additional charge applied by Royal Mail/Post Office during the delivery process, for which I can only apologise.
As soon as you made us aware of the issue, we refunded your full shipping fee and also provided additional support on your order as a gesture of goodwill. Please do contact me directly if you feel there is anything more we should be doing to support you here.
I’m pleased to hear that you were happy with the products once they arrived, but I do apologise again that the delivery process fell short on this occasion.
Kind regards,
Lloyd
The Pickleball Store
The Pickleball Store からの回答
Thanks so much for taking the time to leave this review, your support means a lot to our team!
Quality pballs deliveredon time
2026年5月29日
The Pickleball Store からの回答
Thanks so much for taking the time to leave this great review! Your support means a lot to our team.
The Pickleball Store からの回答
Wow, comments like these mean a lot to us, thank you!
Great service & fast delivery from…
Great service & fast delivery from Lloyd at The Pickleball Store.
2026年5月27日
The Pickleball Store からの回答
Thank you so much for taking the time to leave these lovely comments! We're so pleased that you were happy with the service you received as well as the quick delivery. We really appreciate your support!
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review! Your support means a lot to our team.
Fast arrival and kept in the loop…
Fast arrival and kept in the loop during the delivery process
2026年5月11日
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review! It's so good to know that you were happy with the delivery time and communication throughout the process. We really appreciate your support!
Fast delivery and good value
2026年5月11日
The Pickleball Store からの回答
Thanks so much for taking the time to share this great review! We're delighted that you were happy with the speedy delivery and value, we really appreciate your support!
Great service
Great service, Good delivery and helpful information and videos to help you choose the right paddle for you. Will definitely be ordering from you again.
2026年5月5日
The Pickleball Store からの回答
Thank you so much for taking the time to leave this great review! We're so pleased that you found the service, delivery and additional info and videos helpful when choosing your paddle. Thanks so much for the support and we wish you many great games with your new paddle!
The Pickleball Store からの回答
Thanks so much for this review and your support, we really appreciate it!
The Pickleball Store からの回答
Thank you so much for taking the time to share this review, it means a lot to our team! We're so pleased that you were happy with the service, quick delivery and packaging. We look forward to helping you again with any future Pickleball needs!
Good quality
I ordered a bag to hold my paddle and various other items. It is as described and the quality is great.
2026年5月4日
The Pickleball Store からの回答
Thank you so much for sharing this great review! We appreciate the support and are so glad that you're enjoying your new bag. We wish you many great games ahead!
The Pickleball Store からの回答
Thanks so much for this lovely review! We really appreciate your support and custom.
5 Star Service!
Lloyd support & customer service is top tier. His knowledge on the products is exceptional. Quickly dispatched and delivered. I’ll be sure to order my next padel or equipment from The Pickleball Store! ⭐️⭐️⭐️⭐️⭐️
2026年5月11日
The Pickleball Store からの回答
Wow thanks so much for your kind words! Reviews like this mean a lot to our team! We're thrilled to hear that we were able to help advise, and are delighted that you were happy with the service you received and the delivery. We really appreciate your support!
The Pickleball Store
Keen pricing. Fast well packaged delivery and good comms.Recommended !
2026年5月7日
The Pickleball Store からの回答
Reviews like this mean a lot to our team! We’re delighted to hear you were happy with our pricing, communication, and delivery service. It’s also great to know your order arrived well packaged. We really appreciate the recommendation and your support!
Easy ordering.Good communication and…
Easy ordering.Good communication and ontime delivery. Lovely bat too!
2026年5月4日
The Pickleball Store からの回答
Thank you for this great review! We’re so pleased to hear you found the ordering process easy, appreciated the communication, and that your delivery arrived on time. We’re also so glad you’re loving your new paddle, we wish you many great games ahead!
The Pickleball Store からの回答
Thank you so much for taking the time to share this great review, we really appreciate your support!
Order received and very well packaged
Order received and very well packaged. Unfortunately, it wasn’t right for me but dealing with them to make a return was very good. Proper human interaction!
2026年4月30日
The Pickleball Store からの回答
Thank you so much for your kind review! We’re really pleased to hear your order arrived well packaged and that you had a positive experience with us. Although your purchase wasn’t quite right for you, we’re glad we could make the return process as smooth as possible. We really appreciate your support and hope to help you again with any future pickleball needs!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。