This was my first time buying from Premium Fragrance. I bought the Ibiza perfume, which is for those who like the Original Poison. I think I actually prefer the Ibiza version, a little bit softer, and... ãã£ãšèŠã
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Terrible package was open not closed perfume does not last on body more than 5 minutes you cannot smell it i asked people could they smell it on me nope spent more money on shipping for useless perfu... ãã£ãšèŠã
I wanted to try some fragrances but they did not arrive. So far it is 5 days overdue from the expected delivery date and no one responds to any emails on their help email. I will be cancelling my orde... ãã£ãšèŠã
Delivery was quick, and the items were well packaged. I canât comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their f... ãã£ãšèŠã
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Discover the budget-friendly alternative to luxury designer perfumes and aftershaves. Our smell-alike fragrances are vegan, cruelty-free, and proudly made in the United Kingdom.
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I only received part of my order today
I only received part of my order today. The 2 items appeared on the cover note!
I received OSLO Inspired by Viking, I did not receive SYDNEY - PO9!
They are still to contact me regarding the missing item! They have opened the email!
I would not recommend this company.
2025幎2æ24æ¥
The Premium Fragrance ããã®åç
Dear James,
ChatGPT said:
We're really sorry to hear that part of your order was missing and that you haven't received a timely response, this isn't the level of service we aim to provide.
Thank you for bringing it to our attention. Please reach out to us again at help@thepremiumfragrance.co.uk with your order number, and our team will make sure this is resolved promptly. We also have a 30-day refund or exchange policy in place, and weâll do everything we can to make it right.
Warm regards,
Customer Support Team
The Premium Fragrance
First time customer
When I placed this order I thought it was a UK co. When I hadn't received any tracking details after about a fortnight I emailed to enquire, had to email a couple of times before I got a reply which appeared to come from UAE the tracking When I finally got it looked like it was despatched from USA. I was thinking because of the time that had elapsed I may not actually receive it. It took about 25 days to arrive and was badly packed. Happy with the perfume oils but probably wouldn't order again. Postage was very expensive almost the same price as the goods.
2025幎1æ27æ¥
The Premium Fragrance ããã®åç
Dear Maureen,
Thank you for sharing your experience. We're truly sorry for the delays and lack of clear communication you encountered, that's not the service we strive to offer.
While we're glad to hear you were happy with the perfume oils, we understand your concerns about shipping times, packaging, and costs. Your feedback has been passed along to the relevant team so we can work on improving our delivery process and communication.
If youâd like to discuss this further, please donât hesitate to reach out to us at help@thepremiumfragrance.co.uk. We're here to help and always happy to assist with any issues.
Warm regards,
Customer Support Team
The Premium Fragrance
Great aroma
Great aroma, not to strong that itâs overpowering. Will purchase again
2025幎2æ10æ¥
The Premium Fragrance ããã®åç
Dear Ian,
Thank you so much for your kind words! We're really happy to hear you liked the aroma and found it perfectly balanced, not too strong, just right. It means a lot to us that you'd consider purchasing again.
If you ever need help choosing your next scent, feel free to reach out. We're always here for you!
Warm regards,
Customer Support Team
The Premium Fragrance
ð§ help@thepremiumfragrance.co.uk
The Premium Fragrance ããã®åç
Dear Kathryn,
Thank you for your honest feedback! We're glad to hear you enjoyed the scent and found it to be good value for money. While our fragrances are inspired by popular designer scents, we understand they may not be identical. We aim to offer a similar experience at an affordable price.
If you ever need help selecting a fragrance closer to your preferences, our team is happy to help!
Warm regards,
Customer Support Team
The Premium Fragrance
ð§ help@thepremiumfragrance.co.uk
Quick response and delivery
2025幎2æ7æ¥
The Premium Fragrance ããã®åç
Dear paul,
Thank you so much for your kind words! We're really glad to hear you were happy with our quick response and delivery. We always aim to make your experience as smooth and fast as possible.
Looking forward to serving you again soon!
Warm regards,
Customer Support Team
The Premium Fragrance
Very disappointed with the productâŠ
Very disappointed with the product doesnât smell at all in the car
2025幎1æ14æ¥
The Premium Fragrance ããã®åç
Dear David,
We're truly sorry to hear that youâre disappointed with the car fragrance. We completely understand how frustrating it is when a product doesnât meet expectations, especially when scent is such a personal and important detail.
Weâd love the chance to make things right. Please feel free to email us at help@thepremiumfragrance.co.uk. We offer a 30-day refund or exchange policy and would be happy to assist you further.
Warm regards,
Customer Support Team
The Premium Fragrance
Fast delivery
Fast delivery, 30ml poison replica, not sure it smells like the original poison. Nevertheless it has a nice smell, a little pricey.
2025幎1æ3æ¥
The Premium Fragrance ããã®åç
Dear Fiona,
Thank you for your honest review and for giving us a 4-star rating, we truly appreciate your support.
Weâre glad to hear your order arrived promptly and that you enjoyed the scent overall. We understand it didnât quite match the original Poison, and we know how important those small differences can be, especially with such iconic fragrances. Your feedback helps us continue improving.
If you'd like to explore other options or need help choosing something closer to what you're after, feel free to reach out to us anytime at help@thepremiumfragrance.co.uk. Weâre always happy to help.
Warm regards,
Customer Support Team
The Premium Fragrance
The perfume is definitely a touch ofâŠ
The perfume is definitely a touch of luxury that makes you feel brand new! It lasts for a long time and I would highly recommend. I had the BARCELONA - Inspired by 'good girl'
2025幎1æ10æ¥
èªçºçãªã¬ãã¥ãŒ
The Premium Fragrance ããã®åç
Thank you for your wonderful feedback!
Weâre so pleased to hear you enjoyed BARCELONA â Inspired by 'Good Girl'. Itâs great to know the scent gave you that luxurious feeling and lasted throughout the day, exactly what we strive for with every fragrance.
Your recommendation truly means a lot, and we canât wait to welcome you back for your next order!
Warm regards,
Customer Support Team
The Premium Fragrance
I ordered Si and you sent the wrongâŠ
I ordered Si and you sent the wrong perfume. Didnât have time to change it as was a Christmas present
2024幎12æ10æ¥
The Premium Fragrance ããã®åç
Dear Melenie,
We're really sorry to hear about the mix-up with your order, especially during such an important time.
We understand how frustrating it must have been to receive the wrong perfume when it was meant as a Christmas gift. While we always aim for accuracy, mistakes can happen, and we truly apologise for the inconvenience caused.
If you haven't already, please contact our customer support team at help@thepremiumfragrance.co.uk with your order number, weâll be more than happy to look into a resolution for you, whether thatâs a refund or a replacement. Your satisfaction is important to us.
Warm regards,
Customer Support Team
The Premium Fragrance
The Premium Fragrance ããã®åç
Dear Matthew,
Thank you for your kind feedback! We're pleased to hear everything met your expectations.
We truly appreciate your support and look forward to your next visit.
Warm regards,
Customer Support Team
The Premium Fragrance
Inexpensive, but not cheap!
Delivery was quick, and the items were well packaged. I canât comment on how close the scent is to the original as the items were gifts, but the recipients were delighted to be able to try out their fragrance in a small spray before buying the full size. I am told that the scent lasts as long as the very expensive counterparts. Would definitely recommend.
2024幎12æ2æ¥
The Premium Fragrance ããã®åç
Thank you for your feedback!
Weâre delighted to hear that your order arrived quickly and was well packaged. It's great to know the recipients enjoyed trying out the fragrance samples before committing to a full-size bottle.
Weâre especially pleased to hear they found the longevity comparable to more expensive options, thatâs exactly what we aim for. Your recommendation truly means a lot.
If you ever need assistance choosing new scents or gifting ideas, weâre always here to help.
Warm regards,
Customer Support Team
The Premium Fragrance
Avoid! Doesnât smell like the original and they donât reply to emajls
Tokyo smells nothing like Lost Cherry, not even a bit. Iâve emailed twice for a refund and have been ignored on both occassions. Theyâve provided an unusable and misdescribed product and stolen my money in the process!
2024幎12æ9æ¥
The Premium Fragrance ããã®åç
Dear Arundel,
Weâre truly sorry to hear that your experience with our Tokyo fragrance did not meet expectations, especially in terms of similarity to the original scent. We also sincerely apologise if your emails have gone unanswered, thatâs not the level of service we strive to provide.
Please be assured that your satisfaction matters to us. We take refund and exchange requests seriously and invite you to contact us again at help@thepremiumfragrance.co.uk with your order number, so we can resolve this promptly.
We appreciate your patience and hope to make things right.
Warm regards,
Customer Support Team
The Premium Fragrance
No instructions for use included.
Arrived quickly from order. Not as I expected from the photo description. I ordered the car fresheners for a gift, the bottle of perfume hangs from a string but there were no instructions to the way the perfume can be expelled from the bottle. They were quite expensive for car air fresheners so a bit disappointed that they will not be used.
2024幎12æ9æ¥
The Premium Fragrance ããã®åç
Dear Gael,
Weâre glad to hear your order arrived promptly, but weâre sorry to learn that the car fresheners didnât meet your expectations. Your comments regarding the lack of instructions and overall design are important to us, and we understand how that could be disappointing, especially when purchasing as a gift.
Weâre always looking to improve our product experience and will definitely take your suggestions into account. If you need guidance on how to activate the fragrance or would like to discuss a possible resolution, please donât hesitate to contact our support team at help@thepremiumfragrance.co.uk.
Warm regards,
Customer Support Team
The Premium Fragrance
Excellent product
Excellent product, friends have remarked on it and are going to order before Christmas
2024幎11æ26æ¥
The Premium Fragrance ããã®åç
We're absolutely delighted to hear youâre enjoying the fragrance and even more thrilled that your friends have noticed it too, thatâs one of the best compliments we could hope for! It means a lot to us that you're happy with your experience, and weâre excited to welcome your friends before the holidays as well.
If there's anything we can do to help with future orders or fragrance recommendations, weâre always here and happy to assist.
With warmest regards,
Customer Support Team
The Premium Fragrance
The Premium Fragrance ããã®åç
Dear Percy,
Thank you for your feedback.
Weâre genuinely sorry to hear that the fragrance didnât meet your expectations and made you feel unwell, your comfort and satisfaction are very important to us.
As scent preferences can vary from person to person, we completely understand your concerns. Weâd love to help you find something more suitable, or assist you with a return or exchange if needed.
Please get in touch with our support team at help@thepremiumfragrance.co.uk, and theyâll guide you through our refund and exchange policy.
Warm regards,
Customer Support Team
The Premium Fragrance
The Premium Fragrance ããã®åç
Dear Afran
I am sorry for the disappointment on this occasion. Please get in touch with us at help@thepremiumfragrance.co.uk, and we will be happy to look into this for you.
Best regards
Alex
It really does smell like Miss Dior. Well done ð
I wasn't really expecting much because of the price but wow.
2024幎11æ29æ¥
The Premium Fragrance ããã®åç
We're thrilled to hear that youâre loving the product, Tracy!
The Premium Fragrance ããã®åç
Thank you for the five-star review!
Potent
Just bought six 100ml bottles after first hearing about them on a computer forum a few days ago. Christmas is coming up, and I didn't want to spend the same amount of money on one original when I can have six of these. Wasn't sure what they would be like, but damn!! they are quite potent. My selection was baccarat rouge, aventus, boss bottled, oud for greatness, spicebomb and sauvage. I've only tried spicebomb and oud so far, both smell the same as the originals. This morning I put some oud on at 6am, it's now 3pm and you can still smell me a mile off! The projection and longevity is very good which must mean they do infact use a lot of perfume in the mix (im told 20%-30%) which is excellent for a clone. In fact, I'd say they perform better than the originals....edit: it's now 8pm and still going strong.
2024幎11æ18æ¥
èªçºçãªã¬ãã¥ãŒ
The Premium Fragrance ããã®åç
Hi Glen,
Thank you so much for your amazing feedback! ð We're delighted to hear that you had such a positive experience with The Premium Fragrance.
Your support and recommendation mean the world to us, and we're thrilled that you're loving the long-lasting scents. We can't wait to serve you again soon! ð
Warm regards,
TEAM TPF ð
The Premium Fragrance ããã®åç
Hey Lou
Thank you for sharing your experience! ð We're so glad to hear that you loved our prouct. Providing excellent customer service is our top priority, and we're thrilled to have made your experience a positive one.
If you ever need further assistance, don't hesitate to reach outâwe're always here to help! ð
Kind regards,
TEAM TPF
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