A & C Pumps Ltd ロゎ
りェブサむトにアクセス

A & C Pumps Ltd レビュヌ 

10
•
TrustScore 5段階評䟡の4

3.8

揚氎装眮ず揚氎サヌビス
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

䌁業情報

  1. 揚氎装眮ず揚氎サヌビス
  2. 䞋氎凊理堎

圓該䌁業による蚘述

#PackagedPumpingStations #SewagePumpingStations #StormWaterPumpingStations #SewageLiftingStations #PumpingStationRepairs #SewagePumpServicing #SubmersibleSewagePump #repair & #maintenance We are based in #Aylesham #Kent & cover #MainlandUK. Same day #emergency calls ☆WE WILL NOT BE BEATEN ON PRICE, DISPATCH OR QUALITY☆ #beatanyquote Sales & Tech team available 7 days a week between 8am -10pm 📞 0800 389 5289 / 01304 840999 / 07828 715124 - http://ow.ly/J20x50I8YcZ #Offthepeg & #bespoke builds undertaken, even #pipe, #accessories & #fittings. ❀💙💛💚 Why not pop over & visit our #ebay store --» http://ow.ly/8IS150I3p1c ❀💙💛💚

連絡先

3.8

ほが満足

TrustScore 5段階評䟡の4

10件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 100に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

3.8

すべおのレビュヌ

(10)

過去12か月のレビュヌ数: 6件

レビュヌを曞く

レビュヌの確認を行いたす

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Avoid at all costs . These people do not care about their customers

Received this response to our emergency call after the system has totally failed after 7 months of installation date leaving us with no access to basic need like toilet or shower.

“To expect us to travel two hours to you and investigate free of charge, when the system was left in an operational state 7 months ago, is totally unreasonable”

That is a pinnacle of customer service. Asking to pay £500 unfront after we spent fortune on replacing sewage pumps 7 month ago, and not being able to spend 2 hours of drive to come and inspect the mistake they have most probable made (as for the last 10 year we had not a problem like that before they did they job 7 month ago, and the newly installed pumps stopped pumping for some reason) in the meantime leaving a household of 5 with no access to water, toilet and shower
.

Brilliant customer service. No other words needed. Just one direct quote from a service manager.

2026幎6月17日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

THIS REVIEW IS INACCURATE AND SHOULD BE DISREGARDED. HERE ARE THE FACTS:

Mr Ribalicenko has a sewage pump system that includes TWO submersible pumps. Only ONE of these pumps was replaced by us in 2025. The ONE new pump is covered by a 12 month warranty.

Upon receiving a call from Mr Ribalicenko yesterday we immediately agreed that we would dispatch engineers to his site upon receipt of our standard £395 call out charge. We also confirmed that if the pump under warranty had failed prematurely, that we would have replaced it FREE OF CHARGE under warranty AND would have refunded his £395 call out fee.

We have to make a charge to send two qualified pump engineers (including a fully qualified electrical engineer) to site because: A) it may well have been that the other / older pump had failed that was NOT under any warranty or B) it may well have been that one or both of his pumps had blocked up due to something he or his family may have flushed down the toilet. It is not uncommon in our industry (or any industry) to charge up-front for an emergency call out.

It was made perfectly clear to Mr Ribalicenko that the call out fee would be REFUNDED IN FULL had the failure of the system been due to the NEW pump failing within the 12 month warranty period (this is highly unlikely).

Any 'reasonable' person would have accepted these very fair terms, would have paid for the call out, and our engineers would have been dispatched. Instead, Mr Ribalicenko spent ALL DAY arguing with us, insisting we attend FREE OF CHARGE, even though the cause of the fault was impossible to determine without having men on site. Mr Ribalicenko's final action of the day was to pay 'another' contractor to attend site to investigate the fault.

WE ARE BAFFLED BY THIS BEHAVIOUR and in the words of Mr Ribalicenko himself - 'No other words needed'!

We very much look forward to hearing from any new customers and we are available 24/7 to receive your sewage & drainage pumping enquiries.

A&C Pumps Ltd - NEVER BEATEN ON PRICE, QUALITY OR DISPATCH!!

5぀星のうち5の評䟡

outstanding service and reliability

Have used this company for a few years now and have never let us down. outstanding service and reliability.

2026幎6月1日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thank you, Shane, for your kind words! We're glad you're happy with our products & service. We look forward to working with you in the future!

5぀星のうち5の評䟡

Always on time

Always on time. Excellent service. Would recommend

2026幎5月13日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thank you, Maureen, for your kind words! We're glad you're happy with our products & service. We look forward to working with you in the future!

5぀星のうち5の評䟡

This company supplied and have always


This company supplied and have always serviced the draining system. They do a Top job and tidy after they have finished. I always feel confidence in the company’s ability and the quality service they provide. Would recommend them highly.

2026幎2月6日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thank you, Peter, for your kind words! We're glad you're happy with our products & service. We look forward to working with you in the future!

5぀星のうち5の評䟡

BRILLIANT SERVICE

cannot give Darrel enough praise for his help night and day he would answer ...

2025幎12月19日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thank you, David, for your kind words! We're glad you're happy with our products & service. We look forward to working with you in the future!

5぀星のうち1の評䟡

Avoid at all costs

Avoid at all costs. They have been servicing and ‘fixing’ our sump pump in our soak away for some years. Nearly every year something goes wrong and if it does, we are at risk of being flooded. This time in early Jan we had to pay an emergency call out fee yet again despite having the pump serviced by them a year ago. We were told by the person who came out that the piping to the pump had not been fitted properly. We pointed out it was the company he works for who had done it. He said he had just rejoined after 5 years and that he would not have fitted it like that. He then told us that he could not pump out into the mains to bring our soak away down as the mains were blocked and we needed to call Southern water to fix that first. We also needed to tell the neighbours that the mains drain was blocked. We did. He left us having done nothing to fix the problem and the water came up. We called out Southern Water and they said that there was no problem with the mains drain. A &C then sent us another huge quote to fix the problem with the piping for the pump despite the fact their own employee said the piping had not been done properly by them and despite the fact that we had paid them an emergency call out fee and they did nothing to help but in fact caused us to call out Southern Water and give misinformation to our neighbours. Thankfully we found another company to do the work who are competent and value for money. I am just annoyed that we spent so many years paying A&C. Just avoid them at all costs and go elsewhere.

2025幎1月5日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thanks for the feedback Mr & Mrs Burns.

You last had a scheduled routine service (and repair to internal components) to your pump system on 09th December 2023. When you called me on Sunday 5th January 2025, requesting that we attend on an EMERGENCY basis on that SUNDAY, you were very apologetic and somewhat frustrated at yourselves that you had forgotten to arrange a service before the Christmas period, it was also noted that in excess of 12 months had passed since the date of your last service.

Had we attended in the 12 months following the last service, we would have carried out the required 'wear and tear' repairs to your pump system free of charge, as they would have still been under our company warranty. As it was, 13 months had passed since our last attendance, and as such, all materials from that previous attendance and installation were out of warranty.

We offered to carry out the repair and replacement of worn parts for a very fair price of only £695 (including materials and labour). We do actually consider this 'value for money'. I certainly wouldn't describe this as a 'huge quote'!

We can take no responsibility if you have given your neighbours misinformation, this is down to your own inaccuracy I'm afraid.

We pride ourselves on fair pricing, speed of response, and excellent quality workmanship. I would therefore urge any new or potential customers to make contact with us without delay.

YOU WILL NOT BE DISSAPOINTED!!

5぀星のうち1の評䟡

Avoid - very poor engineers and even worse management when things go wrong

Avoid

Very poor engineers. Caused a fault when conducting a routine service then wanted to charge an emergency call out fee to even look at it - which tells you everything you need to know about the ethics of the management of the business as well as the (in) competence.

2023幎9月25日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Mr Richard Jeffery purchased his house 2 years ago (in 2021) that 'already' had a sewage pump system installed that had 'previously' been manufactured and supplied (but NOT installed) by A&C Pumps Ltd. The system in question had been purchased AND installed 5 years ago in 2018 by a third party groundworks contractor. The system in question is therefore 5 years old and well out of any warranty or defects period. Some 6 months ago we were asked by Mr Jeffery to carry out a service on this pump system - this was the very first time we had been to his site and the very first time the system had been serviced. Following that one and only service attendance Mr Jeffery was very happy with our engineers and their workmanship. The system has obviously been functioning perfectly well in the 6 months following that visit otherwise we would have no doubt heard from Mr Jeffery before today. Fast forward to today and Mr Jeffery called us very angry and agitated that there was a 'problem' with his pump system. He became even angrier (and eventually hung up on us) when we told him that we were happy to send engineers to inspect the system and to diagnose or repair any fault that may or may not be present, but that there would be a charge for this attendance. For all we know Mr Jeffery has flushed something down his toilet and has himself blocked the pump up! To expect us or any company to travel over 135 miles each way 'on a free of charge basis' to repair a fault on equipment that A) we did not install in the first place, B) have only been asked to service once in a 5 year period, C) is well and truly out of any warranty period and D) for all we know the customer has himself 'blocked up', simply beggars belief! I would strongly urge anyone reading Mr Jeffery's review to disregard his comments completely as we pride ourselves on quality products, highly competitive prices and excellent customer service at all times. We would be delighted to hear from anyone that requires our assistance with either a new pump project, an existing pump system or just some free of charge advice. We celebrated our 25 year anniversary in 2022 and it is only through providing such a superb customer experience, that we have weathered the test of time. Many thanks to all our loyal and long standing customers for continuing to support us.

5぀星のうち5の評䟡

A&C supplied a sewage pumping station


A&C supplied a sewage pumping station for our rennovated coach house. The quality of the product was first class - industrial quality engineering and great value for money. Unbelievable fast delivery and superb support from Darrel who helped me to select the right product and advised on the installation and additional accessories required. Faultless, friendly and VFM. Thank you!

2023幎8月14日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Thank you, Mr P., for your kind words! We're glad you're happy with our products & service. We look forward to working with you in the future!

5぀星のうち1の評䟡

Shocking Pricing

The main issue in choosing this company is that they ask for payment of total labour costs for diagnosis and repair UPFRONT. This becomes an issue because when they subsequently quote you for repairs, you are at the mercy of their extortionate prices because you have already paid for labour costs so feel obliged to accept the extra costs.

Therefore, I would personally avoid this company.

Here is my experience:

Firstly, as stated, they charge for total labour costs UPFRONT of £395 + VAT i.e. £474. You will be advised that this will cover 2 hours of diagnosis and any time for work to carry out repairs. This leads the average lay person to believe that the job will take many hours to complete – this is actually disingenuous. In fact, 2 workers, who did their job well, spent around 20 minutes at most diagnosing 1 problem and in total stayed for 2 hours (including time for diagnosing). That’s £474 for 2 hours of work!

Secondly, there are the material charges; a charge for a new pump - DAB Feka vs 550 MA (serial 103042300) - was £900 + VAT i.e. £1,080. Again, as a lay person you tend to trust the experts opinion and not expect to be unduly ripped off. Upon subsequent review of prices for this particular pump, prices average at £400 INCL. VAT. Their mark-up must be in the region of AT LEAST 300%!

I challenged the company on their charge for the pump to which they argued their buying power isn’t that great. However, one of their main selling points when discussing the job was that all of their vans are fully stocked at all times so they must have some buying power!

I was also told that they would review their price and get back to me....it might not surprise you to learn that I am still awaiting their phone call. This is another example of the dishonest way in which this company operates.

Therefore, if you wish to avoid paying extortionate amounts then I would advise you to save money by looking elsewhere.

If you are going to use this company, I would advise that you ask which pump/part they will be using as a replacement and search for prices on the internet BEFORE saying yes. Do not feel pressured by them to give you an immediate answer. Although, having paid for total labour UPFRONT, you almost have no option but to agree to whatever extortionate price that they quote and that is the MAJOR reason why you should avoid this particular company.

I feel it necessary to reply to the company's response to my review as it is full of inaccuracies which they will be well aware of or, in other words, lies.

1. Firstly, I find it highly inappropriate that they have provided my personal information on a public forum in some sort of vindictive manner to get back at my review. As a customer, if you value your personal data protection then perhaps this is not the company for you to deal with.

2. The engineers were not dispatched especially for this job. They were in fact heading back from a job and my location was on the way. I was good enough to agree to the works being done at short notice to accommodate the engineers on their way back.

3. This was not an emergency call out. The job could have been undertaken a few weeks later so: "would NOT have had the use of his toilets, shower, washing machine, dishwasher, bath and other water using appliances until he had called out another company to affect the repairs", is a complete fabrication by A & C Pumps Ltd.

4. "Many of our competitors charge an up-front call out charge AND an hourly rate once on site - we do NOT". The company does not seem to grasp the issue of paying for the call out charge and labour charges up front. Going with a competitor will allow you as the customer to not feel obliged to take on the repairs and give you the flexibility to look elsewhere for a more competitive repair price as you have not already paid an upfront charge for call out and labour.

5. The cost of the pump is the issue - I had already made a deduction for the sundry items in my calculations.

6. "We were unable to find the exact same model of pump (supplied and delivered only) online for this price at the time of writing this review response". If you google the pump DAB Feka vs 550 MA the first items that appears costs £355 incl VAT. Perhaps A & C Pumps Ltd work on a different google or, more than likely, perhaps they have lied again?

7. Darrel Rief, the director of this company, was the person that advised me he would call me back after discussing with his partner. "NO such promise was ever made" - again, another unfortunate fabrication.

8. "we offer an ‘industry best’ 6-year warranty on all new pumps installed (subject to ongoing servicing)". I was advised that I would have a 30 days warranty because if the pump were to fail it would be within the 1st month.

Their response and the countless lies within it just shows up this company, and more accurately, it's directors for who they really are.

2022幎5月11日
自発的なレビュヌ
A & C Pumps Ltd ロゎ

A & C Pumps Ltd からの回答

Dear Mr Jumnoodoo, we absolutely require payment up-front. You were a brand new customer to us, you had no credit facilities with the company and we had to dispatch 2 x engineers very late in the day to travel 2 hours in each direction to attend to your ‘raw sewage emergency call out’. To expect us to allow you to ‘hopefully’ make payment once the work had been carried out is unreasonable and completely unheard of in today’s society. Would you expect to pay say Tesco for your weekly groceries once you had consumed them? You were under no obligation whatsoever to proceed with additional repairs / materials – we simply diagnosed your fault and quoted you for an immediate repair, to which you wholeheartedly agreed and instructed us to proceed. £395 plus VAT allows for 2 x qualified pump engineers to attend site on an emergency same day basis. This not only includes travel time to / from site, fuel, overheads, wages etc., but also an unlimited amount of time on site once we arrive. Many of our competitors charge an up-front call out charge AND an hourly rate once on site - we do NOT. At no point in this transaction were you informed that the call out charge would include only 2 hours on site. Thank you for at least fully acknowledging the excellent workmanship of our engineers. We were called around 4PM on the day of the attendance. We immediately dispatched 2 x qualified pump engineers in a fully equipped van from our base in Canterbury. Whilst we may have only spent 2 to 3 hours on site, we had 4 hours travelling time (2 hours each way) in order to get to / from site. Mr Jumnoodoo fails to recognise this fact in his review. Mr Jumnoodoo was quoted £940 plus VAT for complete replacement parts and full repair to his system (which included a brand new pump as only one of many components) while our engineers were on site. This repair cost included the pump itself, several replacement electrical components, new 316 Grade stainless steel pump lifting chain and shackle and various sundry items. A quotation was provided before work commenced and Mr Jumnoodoo was very happy to instruct us to proceed as it meant an ‘immediate fix’ to his sewage pumping problem – had the repair not been carried out there and then, Mr Jumnoodoo would NOT have had the use of his toilets, shower, washing machine, dishwasher, bath and other water using appliances until he had called out another company to affect the repairs. We were unable to find the exact same model of pump (supplied and delivered only) online for this price at the time of writing this review response. If Mr Jumnoodoo had wanted to buy a pump online himself and then attempt an installation / repair himself then he had every right to do this – if he had taken this route he would have more than likely been without toilet facilities for several days (and more than likely would NOT have been able to carry out the installation himself anyway BEING THE LAY PERSON AS HE REPEATEDLY DESCRIBES HIMSELF). "I was also told that they would review their price and get back to me....it might not surprise you to learn that I am still awaiting their phone call" – NO such promise was ever made. A&C Pumps Ltd pride ourselves on excellent customer service and a ‘second to none’ same day response time! Mr Jumnoodoo also fails to mention in his review that we offer an ‘industry best’ 6-year warranty on all new pumps installed (subject to ongoing servicing). This extended warranty plays a major part in our pricing structure. After 25 years in business and hundreds of thousands of satisfied customers, I find it very sad that a single misguided customer can make such an inaccurate complaint / review. I would urge anyone reading this to completely disregard the review of Mr Jumnoodoo and call us without delay – you will not be disappointed!

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報