Thepureboho レビュー 149

Thepureboho からの回答

2025年8月13日

Hi Emma,

We’re truly sorry to hear that your linen dress did not meet your expectations and that you felt disappointed with both the fabric and our service. This is certainly not the experience we want for our customers.

While we do our best to ensure our product photos and descriptions reflect each item accurately, we understand how frustrating it can be when a product doesn’t feel as expected. We’d like to review your case again and work towards a fair resolution.

Please contact us directly at info@thepureboho.com with your order number so we can look into this in detail and find the best possible solution for you.

Kind regards,
Clara
Customer Care Team

Thepureboho からの回答

2025年8月13日

Hi Isabella,

We’re truly sorry to hear that your order did not meet your expectations and that you were disappointed with the craftsmanship. This is certainly not the level of quality we aim to deliver, especially for a boutique shopping experience.

We’d like to investigate this further and make it right for you. Please reach out to us at info@thepureboho.com with your order number and photos of the item so we can review the issue in detail and arrange a suitable resolution.

Your feedback is very important to us, and we’ll also be using it to review our quality control process to ensure this doesn’t happen again.

Kind regards,
Clara
Customer Care Team

Thepureboho からの回答

2025年8月13日

Hi Olivia,

We’re very sorry to hear that the skirt you received did not meet your expectations and that there were issues with the finish and pattern alignment. This is certainly not the level of quality we aim to provide.

We’d like to look into this further and make things right for you. Please email us at info@thepureboho.com with your order number and photos of the item so we can review the issue in detail and arrange a suitable resolution.

Your feedback is important to us, and we’ll also be reviewing our quality control process to ensure this does not happen again.

Kind regards,
Clara
Customer Care Team

Thepureboho からの回答

2025年8月12日

Hi,

We’re truly sorry to hear that the cardigan didn’t meet your expectations in size or style. We always aim to provide accurate product images and descriptions, so we’re concerned to hear about your experience.

Please contact our Customer Care team at info@thepureboho.com with your order number, and we’ll be happy to arrange a full refund for you right away. We’d also like to investigate this further to ensure sizing and product representation are accurate for future customers.

Your satisfaction is important to us, and we appreciate you bringing this to our attention.

Kind regards,
Clara
Customer Care Team

Thepureboho からの回答

2025年8月12日

Hi Emily,

We’re truly sorry to hear about your experience and that your skirt didn’t meet expectations. We take product quality and customer satisfaction very seriously, and it’s clear we fell short this time.

We would never want a customer to feel dismissed, so we sincerely apologise if our previous response came across that way. We’d like to make this right by arranging a full refund for you immediately. Please contact us again at info@thepureboho.com with your order number so we can process it without delay.

We’re also reviewing this matter internally to ensure such an issue doesn’t happen again, both in terms of product inspection and the way we handle feedback.

Your satisfaction matters to us, and we’d appreciate the chance to resolve this directly with you.

Kind regards,
Clara
Customer Care Team

Thepureboho からの回答

2025年8月12日 に更新

Hi there,

We’re very sorry to hear that your order didn’t meet your expectations — we never want our customers to feel disappointed or misled.

While we are an Australian-based brand and design our collections here, we also work with trusted international warehouses, including in China, to ensure we can serve customers worldwide efficiently. This allows us to offer a wider selection of styles and keep our prices competitive, but we understand that shipping times can sometimes be longer than expected.

If you feel the items you received are not as described or if there are quality concerns, please reach out to us at info@thepureboho.com with your order number and a photo of the products. Our customer service team will be happy to review your case and work with you toward a resolution.

Thank you for sharing your feedback — we’ll use it to continue improving both our products and the overall shopping experience.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月11日

Hi there,

We’re truly sorry to hear about your disappointment — this is not the experience we want for our customers.

We take product quality very seriously, and if the items you received did not meet expectations, we would like to review this further. While we understand return shipping can be costly from certain locations, our team always tries to offer alternative solutions — such as partial refunds — to avoid further expense for our customers.

If you could please email us at info@thepureboho.com with your order number and the photos you mentioned, we’d be happy to reassess your case and see what more we can do to make things right.

Your feedback is valuable to us, and we will use it to keep improving both our products and service.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月11日

Hi there,

We’re truly sorry to hear about your experience — especially as we understand how important it is for a special event to feel perfect.

We take sizing and product accuracy very seriously, and we’d like the opportunity to look into what happened with your order and your return request. Please reach out to us at info@thepureboho.com with your order number so our customer service team can review your case in detail and work toward a resolution for you.

Your feedback is valuable to us, and we’ll use it to keep improving our products, sizing accuracy, and service.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月11日

Hi there,

We’re sorry to hear that your order didn’t meet your expectations — this is never the experience we want for our customers.

Even for sale items, if there is a quality concern, we’re always happy to review the case and find a solution. Please email us at info@thepureboho.com with your order number and a photo of the product so our team can look into this further for you.

Your feedback is important to us, and we’ll use it to continue improving both our quality control and customer experience.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月11日

Hi there,

We’re sorry to hear you were disappointed with your order — we never want our customers to feel frustrated.

While our policy states that sale items are final, we always want to address situations where products may not meet expectations. If you could please email us at info@thepureboho.com with your order number and the photos you mentioned, our team will review your case again to see what we can do to make it right.

Your feedback is important to us, and we will use it to keep improving both our quality control and product presentation.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月9日

Hi there,

We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.

We take product accuracy and quality very seriously, and we always aim to ensure that the items match the descriptions and photos on our website. If the product you received did not meet your expectations, we’d like the opportunity to review your case in more detail.

Please email us at support@pureboho.com with your order number and a photo of the item you received, so our customer service team can look into this further and work toward a resolution for you.

Your feedback is important to us, and we will use it to continue improving our products and service.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月9日

Hi there,

We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.

While we are an Australian-based brand, we ship internationally, including from our overseas warehouses, to serve customers worldwide. We work hard to ensure our product photos and descriptions are as accurate as possible, and many of our customers are very happy with their orders.

If the items you received are not as described or faulty, we absolutely want to make things right. Please reach out to us at support@pureboho.com with your order number and a photo of the products, and our customer service team will review your case and assist you with a refund or exchange where applicable.

Your feedback is important to us, and we will use it to continue improving.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月8日

Hi there,

We’re truly sorry to hear that you feel this way — this is never the experience we want for our customers.

We take product quality very seriously, and if the items you received were not as expected, we’d love the chance to make things right. Please reach out to us at support@pureboho.com with your order number and a photo of the products so our team can review your case and assist you with a refund or exchange.

Customer satisfaction is very important to us, and we’ll do everything we can to ensure you feel taken care of.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月8日

Hi there,

We’re very sorry to hear you feel this way about your purchase — this is never the experience we want for our customers.

While we’re an Australian-based brand, we also ship internationally, including from our overseas warehouses, to reach customers worldwide. We work hard to ensure our product photos and descriptions are as accurate as possible, and many of our customers are very happy with their orders.

If the items you received are not as described or faulty, we absolutely want to help. Please email us at support@pureboho.com with your order number and a photo of the products, and our team will be happy to review your case and arrange a refund or exchange if applicable.

We take all feedback seriously and are always working to improve.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月7日

Hi Emma Grace,

Thank you again for your order and for sharing your concerns, we completely understand how frustrating it can feel when you’re waiting for something you’re excited to receive.

I just wanted to kindly clarify that the delivery timeframe was noted on our product page at the time of your purchase: shipping takes between 6 to 12 business days. As you placed your order just over two weeks ago, your parcel is still within this delivery window and is now on its way to you.

While we’re an Australian-based brand, we proudly ship internationally to reach our wonderful customers around the world. That’s why some of our items are sent from our international warehouses, including China, to ensure the fastest possible fulfillment depending on product availability and destination.

We genuinely hope you love your pieces when they arrive we’ve had so much great feedback on the quality and fit, and we’re confident you’ll feel the same.

Thank you for your patience and trust, Emma. If there’s anything at all you need in the meantime, please don’t hesitate to reach out we’re here to help every day.

Warmest regards,

Thepureboho からの回答

2025年8月7日

Hi there,

We’re truly sorry to hear that your order didn’t meet your expectations that’s never the experience we want for our customers.

Even if an item was purchased on sale, we’re always happy to find a solution when something isn’t right. If your items are unwearable, please email us at support@pureboho.com with a photo of the products received so our team can review the issue and assist you further.

Customer satisfaction means everything to us, and we’ll do our best to make it right for you.

Warm regards,
Clara from PureBoho

Thepureboho からの回答

2025年8月5日

Hi there,

We’re truly sorry to hear that your experience with us didn’t meet your expectations. That’s never what we want for our customers, and we genuinely appreciate you taking the time to share your feedback.

Our pieces are photographed and styled to reflect their real-life appearance, but we completely understand that sometimes expectations may not align with reality — especially when it comes to fit and fabric feel. We’re always here to help with sizing advice or exchanges when something isn’t quite right.

While sale items are generally non-refundable, we do try to accommodate our customers as best we can and are always happy to review cases individually.

Please feel free to reach out to our team at info@thepureboho.com so we can take another look and see how we can make this right for you.

Warm regards,
The PureBoho Team

Thepureboho からの回答

2025年7月31日

Hi there,

Thank you for taking the time to share your feedback — we’re genuinely sorry to hear that your recent experience did not meet your expectations.

We do our best to ensure our pieces match the sizing, images and descriptions shown online, and we take it very seriously when a customer feels disappointed. We also understand how important it is for clothing to fit correctly, especially for special events, and we’re sorry this wasn’t the case for you.

To clarify, we are an Australian-owned company and work with an international warehouse so that we can ship worldwide. We never want our customers to feel misled and we are always here to assist if there are sizing or quality concerns.

We’d love the chance to make this right for you. Could you please contact our Customer Service team at info@thepureboho.com with your order number and photos of the items? We’ll review your case as a priority and do our best to assist you.

We truly appreciate your feedback as it helps us improve.

Warm regards,
The PureBoho Team

Thepureboho からの回答

2025年7月31日

Hi there,

We’re truly sorry to hear about your experience and that your order didn’t meet your expectations.

To clarify, we are an Australian-owned company and work with an international warehouse so that we can ship worldwide. We do our very best to ensure that the pieces our customers receive match the images and descriptions on our website, and we take feedback like yours very seriously.

Regarding returns, even on sale items, we always assist customers if an item is faulty or not as described. We’d love the opportunity to look into your case further and make this right. Could you please contact our Customer Service team at info@thepureboho.com with your order number so we can review your photos and see how we can assist?

Customer satisfaction is very important to us, and we appreciate you taking the time to share your feedback.

Warm regards,
The PureBoho Team

Thepureboho からの回答

2025年7月28日

Hi there,

We’re truly sorry to hear that your experience has not met your expectations.

To clarify, we are an Australian-owned company and we work with an international warehouse to ship worldwide. This is why some parcels are dispatched from overseas, but delivery to Australia is normally within 6–12 business days.

We are also very sorry to hear that you are not happy with the quality of the items you received. This is not the experience we want for our customers. Our Customer Service team will be happy to assist you — whether it is to arrange a return, exchange, or to track the remaining items from your order.

Please contact us at info@thepureboho.com with your order number so we can resolve this for you as quickly as possible.

Customer satisfaction is very important to us, and we appreciate your feedback.

Warm regards,
The PureBoho Team