Thepureboho レビュー 149

Thepureboho からの回答

2025年7月15日

Hi there,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. This is definitely not the experience we want for our customers.

All of our items, including those on sale, are eligible for return as long as they meet our return policy conditions. If your return request wasn’t acknowledged, there may have been a misunderstanding, and we’d love the opportunity to make it right.

Please feel free to contact us directly at info@thepureboho.com with your order number, and our team will be more than happy to assist you and review your case carefully.

Customer satisfaction means everything to us, and we’re committed to resolving this for you.

Warm regards,
The PureBoho Team

Thepureboho からの回答

2025年7月15日

Thank you so much for your continued support and for taking the time to leave such a kind review 💛

It truly means the world to us to hear that you’ve been consistently happy with your orders. We’re so grateful to have you as part of the PureBoho family!

With love,
The PureBoho Team

Thepureboho からの回答

2025年7月13日

We’re truly sorry to hear that your experience didn’t meet your expectations. This is definitely not the standard we aim to deliver. We always try to represent our products as accurately as possible and ship them within the timeframe stated on our website (6–12 business days).

Please feel free to contact our support team with your order number and photos of the item received — we’ll do our best to make things right for you. Your satisfaction is important to us.

With care,
The PureBoho Team

Thepureboho からの回答

2025年7月9日

Hi there,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re really sorry to hear that the quality didn’t meet your expectations and that the delivery process was confusing.

Although we’re proudly designed in Australia, we do work with global partners to help us deliver worldwide while keeping our prices accessible. That said, we understand how important transparency and consistency are, and we’re actively working to improve both our logistics and product experience.

Regarding the tracking link showing a stop in the U.S. (Nebraska), this was most likely an error from the tracking platform — rest assured, our packages do not go through the U.S. during delivery. We know that this kind of confusion can affect the overall shopping experience, and we’ll do our best to make it clearer moving forward.

We’d also love to know what could have made your experience smoother — your input helps us grow and do better.

If you’d like to share more details or photos, feel free to reach out to us at support@pureboho.com — we’d love to make things right.

With kindness,
Clara from PureBoho

Thepureboho からの回答

2025年7月8日

We’re truly sorry to hear that you were disappointed with your order 💛
We always aim to represent our pieces as accurately as possible, but we understand your frustration if the item didn’t meet your expectations.

Please don’t hesitate to reach out to our customer care team at info@thepureboho.com with photos of the item, we’ll be happy to look into this again and find a solution for you.

Your satisfaction means a lot to us 🌿

Clara | PureBoho

Thepureboho からの回答

2025年7月6日

Hi there,

Thank you for your feedback — we’re genuinely sorry to hear about your concerns.

We’d like to clarify that we are indeed an Australian-owned brand, and all of our designs are created in Australia. Like many modern fashion brands, we work with trusted international fulfillment partners to ensure we can serve customers around the world efficiently.

We take transparency and customer satisfaction very seriously. If you’ve had an issue with your order, our customer care team is available 24/7 at info@thepureboho.com, and we’d love the opportunity to resolve any problem directly.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年7月6日

Hi there,

Thank you for your feedback — we’re truly sorry to hear you’re disappointed.

I’ve just searched your name in our system and can confirm that your email received a response from our Customer Care team. We aim to reply within 24 hours, even on weekends — and in your case, you received an answer within the same day. We consider that a fast and respectful response time.

We are a genuine brand committed to our customers and their satisfaction. If you still need help, feel free to reply to the email we sent, and we’ll be happy to assist further.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年7月6日

Hi there,

Thank you for your feedback, and I’m truly sorry to hear that your recent order didn’t meet your expectations.

We care deeply about the satisfaction of our customers, and what you described is certainly not the experience we aim to provide. Our garments go through quality checks, so if something slipped through, we want to investigate and make it right.

Please reach out to our Customer Care team at info@thepureboho.com with photos of the item you received and your order number — we’ll review the issue and offer a suitable solution as quickly as possible.

We appreciate you bringing this to our attention and hope to restore your trust in us.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年7月3日

Hi there, 😊

I’m truly sorry to hear that your order didn’t meet your expectations — that’s never the experience we want for our customers.

All of our pieces go through quality control, but it sounds like something may have slipped through, and for that, I sincerely apologize. Please don’t hesitate to reach out to our Customer Service team at info@thepureboho.com with your order number and a few photos of the items. We’ll be happy to review your case and work on the best possible solution for you.

Thank you again for your feedback — it helps us improve, and we truly appreciate you bringing this to our attention 💛

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年7月1日

Thank you so much for your kind and thoughtful review! 💛

We’re truly happy to hear that you’ve had a great experience with our Customer Service team — your support means the world to us! Thank you also for your honest feedback about sizing and delivery time — we’re always working to improve and truly appreciate you sharing your experience.

We’re so glad to have you as part of the PureBoho community and can’t wait to have you shop with us again soon ✨

Warmest wishes,
The PureBoho Team 🤍

Thepureboho からの回答

2025年7月1日

Hi,

Thank you for taking the time to share your experience — we’re truly sorry to hear that you were disappointed with your order.

We’d like to clarify that PureBoho is indeed an Australian-owned brand, and while we proudly design our collections in Australia, we also work with international warehouses and logistics partners — as do many global e-commerce businesses — to serve customers efficiently worldwide.

We understand your concerns, especially regarding delivery delays or product expectations. Our customer service team is real and available 7 days a week at info@thepureboho.com. We respond to every email, and we always offer refunds or exchanges for eligible items, especially if the product received is not as described.

We genuinely care about customer satisfaction and have helped thousands of happy customers. If your experience didn’t reflect that, we sincerely apologize — and we’d love the chance to make it right.

Please feel free to contact us directly with your order number so we can personally assist you. Your feedback is taken seriously, and we’re here to help.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月27日

Hi there,

We’re truly sorry to hear about your experience and completely understand your frustration.

We always aim to provide quality items and responsive support, so we’re disappointed to learn this was your impression. While our return window is typically 3 weeks from delivery, we genuinely try to be flexible in special circumstances — especially when it involves a faulty item. If you were away and unable to inspect your order in time, we absolutely understand.

Please know that we’re here to make things right. If you’d be open to continuing the conversation, kindly reach out again to our Customer Service team at info@thepureboho.com so we can review this case once more and find the best resolution for you.

Thank you for your feedback — it helps us improve.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月27日

Hi there, 😊

Thank you for your message, and I’m truly sorry to hear how disappointed you’ve felt please rest assured that we take your concerns very seriously.

As previously confirmed, your refund is already being processed and will be issued to your original payment method very shortly. We’re genuinely sorry for the delay and any frustration this may have caused. Please note that sometimes refund processing can take a few business days to reflect on your account depending on your bank.

We’re here to help every step of the way and will make sure this is resolved properly thank you again for your patience and for giving us the opportunity to make things right.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月26日

Hi there,

We’re truly sorry to hear that you were disappointed with your experience.

PureBoho is proudly designed in Australia, and to serve customers around the world, we partner with global manufacturers and warehouses — just like many modern fashion brands. This allows us to keep up with demand while maintaining affordable pricing and accessible shipping.

That said, if the item you received was not up to your expectations or arrived damaged, please don’t hesitate to contact our Customer Service team at info@thepureboho.com. We’re available 24/7 and always ready to help resolve any issues with your order — including offering returns or exchanges where needed.

We appreciate your feedback and will take it into account as we continue working to improve.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月26日

Hi there,

Thank you for your feedback — we’re genuinely sorry to hear that you were disappointed with your experience.

We’re an Australian brand, and like many global e-commerce companies, we work with international warehouses to ship orders efficiently worldwide. We do our best to clearly communicate this on our website.

Regarding your return, we understand international postage can be costly, which is why our Customer Service team is always available to find a fair solution — including discounts, exchanges, or support with returns. If your item was faulty or not as described, please don’t hesitate to contact us at info@thepureboho.com — we’re available 24/7 and always happy to help.

We truly value your feedback and are committed to improving every step of our customer experience.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月25日 に更新

Hi there,

Thank you for your message. I’ve just searched your name in our system and can confirm that your order was successfully delivered on June 23rd. We also respond to every email we receive within 24 hours, so it’s impossible that you didn’t receive a reply.

Please don’t hesitate to reach out to us again at info@thepureboho.com with your order details — we’re always here to help and ensure everything is resolved to your satisfaction.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月21日

Hi there, 😊

We’re truly sorry to hear about your experience, but we can assure you that this doesn’t reflect how we operate.

At PureBoho, our Customer Service team replies to every email within 24 hours, 7 days a week. If you haven’t received a response, there’s a chance your message didn’t come through to us.

Please make sure you’ve contacted us at the correct address: info@thepureboho.com and feel free to share your email address or order number so we can locate your request and assist you right away.

We’re here to help and always happy to find a solution as quickly as possible 🤍

Warm regards,
Clara from PureBoho ✨

Thepureboho からの回答

2025年6月15日

Hi there,

We’re truly sorry to hear about your experience and completely understand your frustration. Please rest assured that we take every concern seriously, and we never want our customers to feel disappointed.

We kindly invite you to stay in touch with our Customer Service team at info@thepureboho.com — we are committed to finding a solution that works for you and will do our best to assist promptly and fairly.

Thank you for your feedback, and again, we’re genuinely sorry this has been your experience.

Warm regards,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月11日

Hi there,

We’re truly sorry to hear that you’re disappointed and that your experience didn’t meet your expectations.

I’ve seen that you’ve been in touch with our Customer Service team, and I’m confident that together you’ll find the best possible solution. We always do our best to ensure every customer feels heard and supported, and we’re here to help make things right.

Thank you for your patience, and we appreciate the opportunity to resolve this with you.

Warmly,
Clara from PureBoho 🤍

Thepureboho からの回答

2025年6月11日

Hi there,

Thank you for your feedback, and I’m truly sorry to hear you’re disappointed with your experience.

I’ve just reviewed your order, and I can confirm that it was placed with a promotional code, bringing the total to $64 AUD. A confirmation email was sent immediately after the purchase — if it didn’t appear in your inbox, it may have landed in your spam or promotions folder. We always include a tracking link within the first few hours after an order is placed, and this information is also clearly outlined on our website.

As shared on our shipping policy, our parcels are delivered within 6 to 12 business days, and your delivery was completed well within that timeframe.

Regarding product quality — we use high-quality materials, and we strive to represent all items as accurately as possible through our photos and descriptions. That said, we’re truly sorry it didn’t meet your expectations.

If you’d like to discuss a return, an exchange, or share more details about the issue, we’d be more than happy to help. Please feel free to reach out to us at info@thepureboho.com, and our customer care team will assist you promptly.

Warm regards,
Clara from PureBoho 🤍