The Ragged Priest レビュー 

I love The Ragged Priest clothing and have ordered bits and pieces when I can afford them. However, their returns system is really really poor. I have had two ‘exact’ responses from them regarding my return which I suspect is AI or ‘Sam’ has a template they bung out each time they receive an email regarding a return. My return sent 24 hour tracked was received over a week ago and I have had no response about it being received or the elusive refund. It’s poor practice and honestly it’s a shame. If you have a returns policy of 14 days, then you need to acknowledge when goods have been returned and then refund within those 14 days or change your policy.

Astonishingly bad experience from start to finish. Ordered some clothes over 4 weeks ago now. 2 weeks of silence - no tracking, no response to emails. I emailed again requesting cancellation of the order before dispatch. Then receive a copy and paste email response about system errors and staff shortages, all the while they are deleting comments off all social media and ignoring customer emails. They are breaking consumer rights left right and center, completely ignored my multiple requests to cancel, eventually shipping the order 4 weeks later. Incredibly sly customer service, complete lack of response until it benefits them. The second it was actually delivered, they suddenly emailed me—after ignoring me for days—to inform me my payment that I disputed would be charged. Clearly, they only care when they’re about to get paid! When it arrived, items are missing and I now have to unfairly pay to return them when I requested to cancel numerous times and they admitted fault and failed to find a resolution. Have disputed with Klarna and reported them to trading standards as they are clearly breaking Consumer Rights. Avoid buying from them unless you want your money taken for nothing. Terrible company, their business practices are completely unethical

I received a jumper that wasnt as long as advertised- I returned it for a refund - postage at my own expense ( which is not ok at all)- one week later the parcel arrived back at my house.
I contacted the company and have received no response.
I am very unimpressed and will never buy from them again and would advise people to avoid them.

Working in customer service for a very a long time, I know how hard it is to deal with an influx of unhappy customers.
I placed an order originally in the middle of January and was surprised there was no tracking info or follow up emails regarding my purchase after a week. So I emailed the customer service team who did take a few days to reply but Sam, the advisor who responded to my email, was very honest and open with about the situation. They had sickness in the team and a system error meaning my order didn’t process correctly through the system. She reassured me that if there was any update she would let me know as soon as they knew. They were waiting on all tracking information from their warehouse and when she had that info she sent it to me straight away. Eventually my order did arrive about two weeks after the original purchase date.
I can imagine this has been a massively stressful time for the whole team at The Ragged Priest.
I have seen comments on their socials calling them scammers and to never buy from them because they steal your money and that is simply not the case.
I’ve been shopping with them for years and this is the first hiccup I’ve ever experienced and even then it was dealt with professionally.
I would just implore people to shop with patience and kindness. I can understand the frustration but when there is only so much a company can do for you because they are having massive system errors then you have to accept it.
I’d just like to say thank you again to Sam and the team for persevering during this tough situation.

Continuing with the theme of an awful company to deal with. Returned a top for an exchange on 28th December and still waiting. Finally got a confirmation on 31st of January to say it had been shipped but 12 days later no sign of it and no response to my numerous emails. The one and only time I will ever deal with this company. Avoid at all costs.

It was super easy to shop and checkout, plus my item arrived super fast

i would like to think i’m quite a reasonable person. i will give companies the benefit of the doubt on a lot of occasions and 9/10 situations organically sort themselves out with a resolution that helps both the customer and the company. however, my patience with ragged priest has ran dry and this is coming from a previous happy customer.

i placed an order on a fur coat and had the money prepared to taken out, but never received a confirmation email. i messaged the company on instagram and email them and only got one response where they asked me for more details. since then, ive found out they’ve silently cancelled the order without my knowledge and now the size i had ordered had sold out. honestly, im never going to be ordering from this company again. i’ve had issues with a lack of communication from this company for a while now but this is my last straw. the complete lack of transparency is astounding, really, and i don’t recommend this experience to anybody.

I would give no stars if l could! Do not touch this company who steal your money! You place an order in good faith that you never receive and they do not refund! Absolutely disgraceful

Wish I had read these reviews and also social media reviews before I bought ! Total SCAMMERS taking peoples money and not sending anything . They need shut down ! Disgusting

Absolutely awful experience…..ordered 3 weeks ago nearly £300 worth of clothing….chased three times…nothing….then emailed to say wanted refund and cancel…..then an email saying due to sickness it has been delayed. My response sickness is no excuse for incompetence and lack of communication….again asked to cancel
Voila order has been sent today it’s a miracle 😂
Anyway I have emailed to say I will not be accepting the order and have reported to PayPal …..guess what? An email saying due to sickness…….🤬🤬🤬🤬
AVOID!

I ordered in Jan 10 and only received email of order confirmation no tracking number no response to any emails just automated responses I’ve been scammed how are they getting away with this I’m in Australia surely they should be reported

Bought trousers for my daughter for Christmas- they were too big. Returned them on 30th December 2024 by Royal Mail registered/ signed for. Package arrived there and yet I am STILL waiting on a refund. I have emailed many times through their website and socials - nothing! My daughter ordered herself a size smaller and they never showed up. She received a refund.
UPDATE - I received an answer to my many emails explaining that members staff were poorly which has led to a backlog. I was also informed that I was getting a refund. It hasn’t arrived in my bank yet, but I’m confident it will.

Its been over 10 days, I never received a notification to say if my parcel was sent. Havent received the parcel, I send numerous emails and messages and still have not got a single reply from them, nor a refund..awful

I have been a loyal RP customer for years but recently wanted to return a jumper I bought. My tracking shows it was returned on 6th January but I have had to refund, no email and no response to my numerous attempts of contact by email and Instagram. Wont be buying from them again!

Order placed 16Jan. Paid for 2 day delivery. No shipping confirmation received, order showing as unfulfilled. 4 emails and insta message sent - no response. Worst service! Avoid!

Update. Order showing as despatched on 31st Jan. No tracking details or order received to date 11th Feb). Customer service saying system issues mean they can’t give me any info. Have requested refund

Placed an order over 2 weeks ago, received order confirmation but no update or dispatch update since. Have reached out to customer service but heard nothing back. Looks like people are having similar experiences based on other reviews. Also paid $30 for express international delivery.

after placing my order i received an order confirmation email but then nothing. i have sent through 5/6 emails asking for someone to respond to me to let me know where my order is and if they can tell me when i can expect to receive it.......deathly silence. very poor customer service!!!!

Ordered so many times from this company. They DON'T process refunds! Every time I've had to keep my proof of return postage ticket and 2-3 months later I always am still chasing refund and having to set up 'disputes' to get money back. Ended up using buy now pay layer (which they've stopped doing) just so I wouldn't be financially out of pocket if I needed to return an item and wait months for a refund.

Good clothes but poor returns experience. Returned item and have proof it arrived on 13th December. Their returns policy says you need to wait 14 working days to receive your refund. This is pretty long anyway but I had to chase them after I realised it hadn’t come and it had been over 20 working days. I then got a “great news you are receiving your refund” email from a help agent. Is this great news? Or what you should have done in the first place? Would they have ever refunded if you don’t ask them? Never had to do this with any other online clothes company. Pretty poor

Returned a jumper on 6th Dec and still no refund - 5 weeks later. Don’t buy from Ragged Priest