Thermalmaster レビュー 24

Date of Purchase: 25th October 2025
​Product: Thermalmaster P3

​My experience with Thermalmaster has been severely negative. I never actually received the Thermalmaster P3 I ordered because the delivery was left unattended at my door and was stolen shortly after.

​Upon discovering the theft, I promptly contacted Thermalmaster's support via email, detailing the incident. I was hoping for compassion and a clear resolution plan, but instead, I was met with complete indifference. Their communication indicated they took zero responsibility for ensuring the package was successfully delivered to me, the customer.
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​Due to their lack of assistance, I was forced to escalate the matter by filing a dispute with PayPal. Even with this formal filing, Thermalmaster is actively challenging the case, refusing to provide either a replacement unit or a full refund. This demonstrates a shocking disregard for customer satisfaction and basic consumer protection.
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​Thermalmaster’s behavior, from their initial unhelpful email to their ongoing efforts to avoid refunding a stolen item, showcases truly terrible customer service. I cannot recommend purchasing from a company that will fight its customers rather than support them in a theft situation.

I did not receive the product. Also did not receive any tracking number (it's been 2,5 weeks, they advertise fast shipping and product in stock). Did not receive any reply to any email communications.

Once I opened a dispute on PayPal, they cancelled the order with explanation "at your request". I never requested cancellation, all I was asking them was info on delivery. Apparently they did not even ship the product all this time.

Once the dispute was raised, they provided PayPal with some random tracking number with destination in Germany (I have nothing to do with Germany, they also don't - it's a Hong Kong company). This tracking number shows just a label creation, no parcel at the shipping company.

I don't get why it has a 2,6 rating here if 100% of evaluations seem to be 1 at the moment.

Thermalmaster ist gar nicht meisterhaft in Hinsicht auf die Qualität der Produkte und auch nicht bezüglich des Kundendienstes.
E-Mails wurden bisher (tagelang) nicht von Tm beantwortet.