I return an expensive item of clothing over 8 weeks ago. I have emailed all the relevant information required. Emailed 6 times asking for an update or when I can expect a refund and I dont even get a... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I have purchased several items from thesaleslab - why? The quality of their items is amazing!! Where else can you buy designer brands - Jil Sander, Dolce & Gabanna, Valentino to name a few at 90% disc... もっと見る
thesalelab is amazing!! Watch the shows on whatnot with Tom or visit their website. Where else can you get Fantastic Designer items at 90% discount!!! Quality clothes, shoes and accessories I don’t sh... もっと見る
Fantastic. Perfect product at an incredible discount. I was sceptical given the price but I thought it was worth the risk (I’ve already got the same product) I was genuinely a bit surprised when it al... もっと見る
企業情報
当該企業による記述
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
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顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 30%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Outstanding Customer Service & Seamless Experience
Absolutely stunning service — especially from Tom! Extra discounts, incredible luxury brand offers, smooth and easy returns, and super quick responses with no hassle at all. I’ve never experienced online shopping like this before.
My experience with SALE/LAB is indeed…
My experience with SALE/LAB is indeed an excellent one, item ordered came quickly. The quality of the product is excellent too, so was the packaging of the product. My bag is sturdy and of extremely high quality. The speed in which it came was impressive.
10/10 got some perfect moment ski…
10/10 got some perfect moment ski trousers which are still selling for £400 for £50!!
Super quick next day delivery too.
Absolutely amazing prices & products .
Thank you 🤩⭐️

Sale Lab からの回答
No Complaints
As a returning customer no complaints super value for money & always quickly despatched I'll be back

Sale Lab からの回答
Made multiple purchases before…
Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a happy customer of theirs! 5*

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Excellent Service
Bought a Gucci watch but Sale Lab were quick to point out the item was not going to be available pre Xmas. They couldn't be more apologetic and gave me a £25 voucher as compensation despite the fact I didn't eventually buy anything. Refund was quick too 3/4 days. Comms were excellent. Recommended.

Sale Lab からの回答
So the first review I did was scathing…
So the first review I did was scathing found order wrong on christmas eve...now I have calmed down and seen how saleslab have resolved this I revoke that review they have handled it professsionally and by the looks with customer interest at heart. Well done saleslab

Sale Lab からの回答
Great customer service
Had issues with my order but they were very quick to reply and offer satisfactory resolutions.

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Exceptional service
Exceptional service. Many online retailers could learn a lot from these guys super duper happy

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I had a great experience with The Sale…
I had a great experience with The Sale Lab. The items were perfect and the customer service was excellent.

Sale Lab からの回答
Only one item delivered out of 3
Only one item delivered out 3. DPD have had the parcel open!
Customer service now trying to resolve this.

Sale Lab からの回答
I don’t usually write reviews
I don’t usually write reviews, but this time it truly deserved one. I’ve been purchasing from The Sale Lab for a long time, and this was the first time I ever had an issue with an order. The boots I received didn’t look brand new, and the laces were in poor condition.
I reached out to the team to share my feedback, and they got back to me almost immediately with a solution that was more than satisfactory. They helped me refresh the boots with some leather cream and new laces, making them look as good as new.
Their professionalism, responsiveness, and care reminded me why I’ve trusted them for so many years. The Sale Lab is a company you should never hesitate to buy from — truly a 10/10.

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Their product are not authentic i…
Their product are not authentic i bought stone island jumper wear it one time the color went from blue to white like bleach

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Te service fast bought puma trainers…
The service fast bought puma trainers excellent price nice trainers fast delivery

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Fantastic after sales service
Fantastic after sales service. Could not recommend the sales lab highly enough.

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Great price
Great price. Love the Ugg slippers. I was very skeptical at first as the price was perfectly cheap, (I did buy during Black Friday) but everything arrived as it should and in good time! Great stuff.

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Order arrived but reluctant to buy again due to delivery issues
My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a photo of a completely different house/street to mine which to be frank, had me worried. The following day the order arrived, the outer packaging was completely ripped open (as can be seen on the photo they took when they handed it to me) and the box my shoes came in was bashed in. The good thing is, none of my items were stole but lets face it, they could have been. I am begging this company to LISTEN to customers, numerous customers are complaining about delivery issues - that tells you one thing - You need to switch back to Royal Mail. I paid £6.50 for delivery for a 2kg sized shoe box parcel, RM are actually cheaper and on time so unless the delivery company changes, Its unlikely I will purchase again.

Sale Lab からの回答

Sale Lab からの回答
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