Bought a jacket wanted to return it as cheap nasty quality , no refund only a credit note , got another item as had no choice , got a horrible polyester dress , very poor quality , so out pocket £60 .... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Received the cream jacket and immediately ordered the black one too So soft and stylish, the quality is amazing ,, my winter wardrobe is complete ,, Thankyou
企業が回答しました
The after care with a dress that had a fault was amazing, they replaced the dress and sent me another dress as a bonus. Fantastic customer service
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Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology tha... もっと見る
企業が回答しました
企業情報
当該企業による記述
Theserenitys – Fashion with Elegance and Comfort At Theserenitys, we believe fashion should be both stylish and effortless. Our collections are designed to bring timeless elegance, everyday comfort, and a touch of confidence to your wardrobe. From chic dresses to versatile pieces, every item is carefully selected to reflect the latest trends while ensuring quality and affordability. We are passionate about providing our customers with a seamless shopping experience, fast support, and fashion that inspires confidence in every occasion
連絡先
4.0
ほぼ満足
34件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pleasantly surprised
Ordered the faux fur jacket, mid November and I still hadn’t received it 8th Dec. I commented on the Facebook post that I wasn't confident the company was legitimate. I had a response and apology that day and they chased up delivery.
My jacket arrived and it's just as advertised....right fit, stylish and great quality. I'm ordering the jacket in a different colour now.
2025年12月9日
自発的なレビュー
Theserenitys からの回答
Hi Karen,
Thank you so much for your lovely review! We’re really happy to hear your jacket arrived safely and that you love the fit and quality.
Your order was placed right in the middle of the Black Friday rush, which did slow deliveries a little, but we’re glad we could quickly step in and get everything sorted for you. We’re usually much faster — and we truly appreciate your patience.
Thank you again for giving us a chance, and we can’t wait to send you your next jacket in your new colour!
Warmest wishes,
Awesome beautiful clothing!
The jacket I ordered was just beautiful! It was as pictured in all details which is awesome. Customer service is very responsive, kind and helpful. The jacket was very popular so it was on back order, but it was so worth the wait. Exceptional quality! I will be ordering from this store again and again! Thank you Serenity Shop! ❤️
⭐️ ⭐️⭐️⭐️⭐️
2025年11月11日
自発的なレビュー
Theserenitys からの回答
Hi Deni,
Thank you SO much for this wonderful 5-star review! ❤️
We’re absolutely delighted to hear that you loved your jacket and that it arrived exactly as pictured — that means a lot to us.
Thank you as well for your patience while it was on back order. It truly makes us happy to know it was worth the wait. Our team works hard to provide responsive, kind support, so your words really made our day!
We can’t wait to help you again, and we appreciate you choosing Serenity Shop.
Thank you for being such a fantastic customer! 💛
Warmest regards,
Serenity Shop Team
Ordered a jacket
Ordered a jacket, 2 weeks and I still hadn’t received it. I commented on the Facebook post. I had a response and apology that day and they chased up delivery. I was very sceptical as I have made previous purchases from other companies which turned out to be terrible quality and not what was advertised. The jacket has been delivered today and I love it! Looks exactly like the post which made me order it. Well done Serenity 🥰
2025年12月1日
自発的なレビュー
Theserenitys からの回答
Hi Kelly,
Thank you so much for sharing your experience — we really appreciate it!
We’re thrilled to hear that your jacket has arrived and that you love it. It means a lot to us that it met your expectations, especially after your past experiences with other companies.
Thank you also for your patience while we chased up the delivery. We’re so glad everything worked out, and we hope you enjoy wearing your jacket!
Warm regards,
Love the Website
Love the Website, I found it easier to order from than some others I’ve used, it’s brilliant!
2025年11月27日
自発的なレビュー
The Aurelia faux fox fur jacket - Shein
The Aurelia faux fox fur jackets which are advertised as £51 half price are actually available on Shein for a fraction of the price depending on colour from £20-£29. This is a rip off! (Women's Faux Fur Jacket "Sydney Sunset" 2024 New Vegan Fur Short Coat ... Shein).
2025年11月22日
自発的なレビュー
Theserenitys からの回答
Hi there,
Thank you for reaching out. I completely understand your concern, and I’m happy to clarify.
Our Aurelia Faux Fur Jacket is not sourced from Shein and is not the same item, even if some fast-fashion sites advertise visually similar styles. Many large marketplaces use mass-produced stock images that can look alike, but the materials, quality, workmanship, and sizing are not the same.
We work directly with our suppliers to produce:
higher-grade faux fur,
custom inner lining,
upgraded stitching,
and a premium fit that matches what we show on our product page.
This is why our customers consistently receive jackets that match our photos, our sizing, and our quality standards, not fast-fashion versions.
We always encourage customers to compare once the item arrives — you’ll see a clear difference in feel, thickness, and overall construction.
If you have any other questions, or if there’s anything you’d like help with regarding your order, I’m here and happy to assist.
Warm regards,
Serenity Support Team
Wife is happy with the purchase
I ordered a blouse for my wife and it got delivered within 7 days, I am happy with the purchase. Also I wanted to mention the delivery could have been a little faster. But overall happy with their service
2025年10月16日
自発的なレビュー
Theserenitys からの回答
Thank for your honest review.
niet eerlijke verkopers
een kleedje besteld , zoals altijd zag het er mooi uit op foto , na 4 weken hebben we dit ontvangen , maat was veel te groot en zeer slechte afwerking , dit teruggestuurd voor een kleinere maat , na enkele mails die we stuurden uiteindelijk een reactie gekregen met excuses dat de e-mail vast zat in de "back-log" .
Nadien nooit meer iets gehoord of gekregen , bedriegers !
2025年7月10日
自発的なレビュー
Theserenitys からの回答
Hi there,
We’re very sorry to hear about your experience — that sounds frustrating, and it’s definitely not the level of service we aim to provide.
It’s also important to note that there’s another store online with a similar name (“Serenity Clothing”), which is not affiliated with us in any way. Unfortunately, some customers have mistakenly interacted with their site, thinking it was ours.
Please reach out to us directly at theserenitysshop@gmail.com
with your order number and email address, so we can confirm whether your order was placed through our official store and assist you right away.
Thank you for your patience and for bringing this to our attention — we want to make sure everything is resolved for you quickly.
Warm regards,
The Serenity Shop Team
Completely Recommend!!!
Great products, love the designs. Been ordering from them for the last 6 months. Incredible material and amazing customer service
2025年9月1日
自発的なレビュー
Smooth experience Fast delivery
The website is easy to use, shipping was on time, and the clothes look like the pictures. Quality is good for the price, though one item ran a bit small. Overall, a smooth shopping experience
2025年9月3日
自発的なレビュー
Theserenitys からの回答
Thank you for the honest review.
I’ll be honest
I’ll be honest, I usually don’t bother leaving reviews—but this time I had to. I was skeptical at first and half-expected to be disappointed, but I was wrong. This actually delivered exactly what it promised (and more). People love to complain over the smallest things, but if you actually give this a fair shot, you’ll see the quality for yourself. I stand by this purchase 100%, and I don’t regret it for a second.
2025年9月2日
自発的なレビュー
Just thought I would give them a review.
Just thought I would give them a review. My order came today and I am happy with it
2025年9月6日
自発的なレビュー
Just thought I would give them a review.
Just thought I would give them a review. My order came today and I am happy with it
2025年9月5日
自発的なレビュー
Scam Fraudulent Trader
They shipped dresses that looked nothing like the pictures advertised. Refused a refund. Fraudulent company operating from a fake UK address so you can’t pursue them legally. Came to find out these are Shein dresses with a mark up. Do not buy from this site. Rip off!
The seller did not respond to my email multiple times and after I emailed at their request. Proof was sent to trust pilot, the order definitely exists! Since I added them to Trust pilot they have added fake reviews. No reviews were available prior.
The website states - Refunds are not provided for change of mind, fit, or style preference - This is against the distance selling rules, they are breaking the law. I told them they didn’t care. They are a scam beware! Thankfully, I did get my money back as PayPal refunded as an ex gratis payment, they could see the sellers address and details given were fake.
2025年8月4日
自発的なレビュー
Theserenitys からの回答
Hi Rebecca, we take all feedback very seriously. However, we are unable to find any order under your name and have no record of this purchase. We would appreciate it if you could provide us with your order number so we can investigate further. Please reach out to our support team at theserenitysshop@gmail.com
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