TSS レビュー 

TSS からの回答

2026年1月16日

Hi there,

We’re sorry to hear you were unhappy with the product quality. We do not operate as a scam business and are transparent about working with international manufacturing and logistics partners.

As noted, your order was fully refunded, which we processed in line with our returns policy. While value perception can differ between customers, we take quality feedback seriously and continuously review our suppliers and product standards.

If you have any further concerns, our team remains available to assist.

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

We’d like to clarify several inaccuracies in this review. Our records show your order was delivered within 20 days, which is within the maximum delivery timeframe stated on our website at checkout. It did not take “over 6 weeks” to arrive.

We are transparent about working with international manufacturing and logistics partners and do not claim to manufacture locally. This information is clearly outlined on our website. We do not operate as a marketplace reseller, and we curate, quality-check, brand, package, and support our products through our Australian-based operations.

Many large global marketplaces carry visually similar items at varying quality and price points. This is common across the homewares industry and does not mean products are identical in materials, construction, or standards.

We are an Australian-owned business and do not operate as a “scam site.” Orders are fulfilled, customer support is provided locally, and refunds are processed in line with our published policy when applicable.

If you have any unresolved concerns regarding your order, our support team remains available to assist.

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

We’d like to clarify this for accuracy. A confirmation email and tracking information were both issued for your order, and delivery was completed 16 days after purchase, which is within our stated delivery timeframe.

We do not withhold tracking details and do not ship orders without confirmation being sent. If you experienced difficulty locating these emails, our support team is always available to resend them upon request.

If there are any remaining concerns with your order, please contact us directly and we will be happy to assist.

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

We’d like to clarify a few points in this review for accuracy.

The bedding set you purchased was a single size, which includes one pillowcase, as clearly stated in the product description. Double, queen, and king sizes include two pillowcases.

The specific style you selected is designed as a lightweight fabric, which is outlined on the product page. We encourage customers to review material details prior to purchase to ensure suitability.

Our packaging is custom branded, and our warehouse quality control process includes folded packing checks. Internal packing records confirm your order was prepared according to standard procedure.

Regarding refunds, our policy is transparent and publicly available. Refunds are issued for verified faulty items. For non-fault or preference-based concerns, store credit or exchange is offered in line with our stated policy and Australian consumer guidelines.

We take feedback seriously and continue refining both product listings and fulfilment processes to improve customer experience. If you have further questions regarding your order, our support team remains available to assist.

— The Simple Society Team

TSS からの回答

2026年5月24日

Hi Margo,

I’m sorry your doona cover had not arrived within the timeframe you expected, and that your refund request did not feel properly handled at the time.

A wait of over a month without a clear resolution is understandably upsetting, and we accept that our previous fulfilment and support processes did not give customers the level of clarity they deserved.

Since this review was left, we have been working through major operational changes, including relocating our Australian fulfilment to be handled from within Australia and expanding our Customer Support team so delayed orders and refund requests are reviewed more carefully.

I’m sorry we lost your trust during this experience.

Leo
The Simple Society - Customer Support

TSS からの回答

2026年1月16日

Hi there,

We’d like to clarify this for accuracy. Your order was delivered a few days after this review was posted.

Our website chat is AI-assisted to provide instant answers to common questions, and customers are directed to our support email team for personalised assistance when required. We do respond to customer enquiries and do not ignore support requests.

If you still require any help with your order, our team remains available to assist.

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

Thank you so much for your kind review, we’re so glad to hear you’re loving the Metaya Bedding Set! It’s definitely one of our customer favourites. We really appreciate your support and recommendation!

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

We’d like to clarify this for accuracy. We are not a “drop ship company from China” and are transparent about working with international manufacturing and logistics partners to fulfil our orders.

The item you purchased includes a flat sheet, not a fitted sheet, which is clearly stated in the product description prior to checkout. We encourage customers to review product inclusions carefully to ensure the set meets their requirements.

If you need further assistance with your order, our support team remains available to help.

— The Simple Society Team

TSS からの回答

2026年1月16日

Hi there,

We’re sorry to hear you were unhappy with your purchase and would like to clarify several points raised in this review.

We are an Australian-owned business, with our operations and customer support based locally. We are transparent about working with international manufacturing and logistics partners to produce and fulfil our collections. We do not claim to be locally manufactured, and this information is clearly outlined on our website.

We are not a marketplace reseller. While large online platforms may carry visually similar items across multiple sellers, this is common within the global homewares industry and does not mean products are identical in quality, materials, or production standards.

Our delivery timeframes are clearly displayed at checkout and within our shipping policy. A delivery timeframe of up to several weeks is expected for international fulfilment and is not hidden from customers.

Regarding refunds, our returns policy is publicly available and states that refunds are issued for verified faulty items, while change-of-mind returns are eligible for exchange or store credit. This is standard practice across many online retailers and is compliant with Australian consumer guidelines.

We take all quality feedback seriously and continue reviewing our suppliers, packaging processes, and product listings to improve accuracy and customer experience.

If you would like our team to review your order further, we remain available to assist.

— The Simple Society Team