Found this site online as one of Dermalogica official authorised sellers. Ordered £115 worth of products on 13th October, delivery estimated 17-21st October. When looking at tracking t... もっと見る
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I ordered Dermalogica products online on 16th Sept and have never received my order despite being advised they would be sent 25th Sept. I chased with emails and social media messages and tried calling... もっと見る
Thank you again for delivering great skin care products! On day 2 of face peels and already see/feel a difference! I have used the superfoliant and vitamin masque before, so already know these are bri... もっと見る
企業が回答しました
Placed an order on 6 September for £79 then received email stating it would be delivered between 12/16 September received nothing. Since 19 September have emailed several times left numerous messages... もっと見る
企業情報
当該企業による記述
Retailing discounted dermalogica, skincare, lifestyle & wellbeing products. Led by a passionate qualified dermalogica skincare expert! 🤍
連絡先
Tythe Barn Lane , B90 1PF, Solihull, 英国
- Sales@theskinyourein.co.uk
- theskinyourein.co.uk
2.8
まあまあ
119件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very bad service
Very bad service, I ordered a product about a month ago and it did not arrive and when I asked for details of the tracking number they are not willing to give me the excuse that I need to confirm my address with the credit card company which makes no sense and they do not respond and are not willing to give a credit, do not buy here.
2023年3月18日
自発的なレビュー
theskinyourein.co.uk からの回答
Nadav Stern, we have had many conversations regarding your order and to suggest we haven’t responded is just a lie.
Unfortunately the card payment you used is addressed as fraudulent. There is no billing address attached to your order and your address is outside of the UK (Israel)
However, the product was sent, confirmation of tracking was sent to your email address on several times. We have spoken non stop regarding contacting your bank to verify your card but you seem to not understand the situation.
We have offered a refund but only to the card that was used to purchase and therefore without your banks permission to suggest such card is yours and links to the given address then we can’t authorise a refund.
All of this has been explained to you on several occasions and is documented with proof of which we are happy to print on our Trustpilot review to explain to any other who might want to purchase that your above statement is completely fraudulent.
Please either comply by contacting your bank or stop abusing our system and staff with your abusive messages.
theskinyourein.co.uk
Great service
Ordered a lovely diffuser refill on Sunday 18/12 and received it by Tues 20/12… even in the middle of the Christmas rush and postal strikes.
Great service thank you
2022年12月20日
theskinyourein.co.uk からの回答
You’re so welcome Alison, thanks for taking the time to comment and thank you for the 5 stars!
Merry Christmas from theskinyourein.co.uk 🤍
A competitive price for the product
A competitive price for the product. Well packaged and delivered quickly. Good communication from the company.
2022年11月28日
theskinyourein.co.uk からの回答
Thank you Yvonne, we really appreciate the feed back as well as the 5 stars!
Merry Christmas from theskinyourein.co.uk
theskinyourein.co.uk からの回答
Thanks Phillipa! Always here for you 🤍
Easy to order
Easy to order, relatively quick delivery and well packages which meant the product was perfect.
2022年11月11日
theskinyourein.co.uk からの回答
Thank you for 5 stars Jayne, we’re glad you’re happy with our service 🤍
theskinyourein.co.uk からの回答
Thank you for the 5 stars Jo.
Glad you liked your extra samples!
Superb small business
Orders are perfectly packaged and arrive on time. If there are and issues they are dealt with immediately. The smell of my Christmas candles is divine and I just can’t wait to light them
2022年11月16日
theskinyourein.co.uk からの回答
So glad you’re pleased with us Amanda.
Our aim is to make everyone happy and feel good about themselves.
Thank you for your 5 stars 🤍
Ive waited so long on this i though it…
Ive waited so long on this i though it would have been here in 4 days its nearly 2 weeks and still no sign of my parcel
2022年11月17日
theskinyourein.co.uk からの回答
Hi Alison,
We’re so sorry you haven’t received your order.
We’ve just checked your order and we did send you an email regarding your item…
Dear Alison,
We’re so sorry but dermalogica have informed us that their barrier repair is out of stock and possibly won’t be back in until beginning of next week.
Would you be happy to wait or alternatively we could offer you “calm water gel” at the same price?
Again sorry.
Lizzie
theskinyourein.co.uk
Considering this, we held your order and it’s now on its way to you, arriving today or at the latest tomorrow Friday 18th November.
Again we’re sorry for the wait but as you can see, we have tried to address this.
theskinyourein.co.uk
Always receive great customer service &…
Always receive great customer service & lovely products. Somehow,
I always order more than I intended
love Revitalash - great product
2022年10月20日
theskinyourein.co.uk からの回答
Thank you Mrs P, we too love Revitalash!
Thank you so much for your 5 stars.
We look forward to the next time you get more than you intended! 🤍
theskinyourein.co.uk からの回答
So glad you’re pleased with us Jess.
We aim to please and always aim to give a little extra.
Thank you for the 5 stars 🤍
Very prompt delivery and amazing…
Very prompt delivery and amazing product. Will definitely be ordering again soon.
2022年10月14日
theskinyourein.co.uk からの回答
Thanks for the 5 stars Josh. We look forward to receiving your next order! 🙏🏼
Lovely products and really efficient…
Lovely products and really efficient with deliveries.
2022年10月12日
theskinyourein.co.uk からの回答
Thanks for your 5 stars LC we really appreciate it 🤍
Prompt and efficient service
2022年10月7日
theskinyourein.co.uk からの回答
Thank you for your 5 stars Virginia 🙏🏼🤍
Great delivery
Great delivery from start to finish. Easy to use website, simple to order my Dermalogica items I required. Delivered on time. Brilliant. Will definitely be using again 🙂
2022年10月11日
theskinyourein.co.uk からの回答
Thank you Rich, we really appreciate your 5 Stars 🙏🏼
Purchased Dermalogica
Purchased Dermalogica. This seller was the cheapest by far, £10 less than other websites. Product was delivery the following day, with free delivery option. Overall, very pleased and will use this seller for all future purchases.
2022年10月5日
theskinyourein.co.uk からの回答
We’re so glad you’re pleased with your dermalogica delivery!
Thank you for the 5 stars Julie 🙏🏼
Very quick dispatch il order again
2022年10月7日
theskinyourein.co.uk からの回答
Thanks for giving us 5 stars Joanne 🤍
Skin smoothing cream is a fabulous…
Skin smoothing cream is a fabulous moisturiser and it is so handy to get locally
2022年9月12日
theskinyourein.co.uk からの回答
We love skin smoothing cream too Graham!
Thank you for your 5 stars 🤍
Always excellent service
Always excellent service, all products are the highest quality. It’s so reassuring to have Lizzie’s knowledge and expertise to utilise, the bonus of her being just the kindest person means I would never go anywhere else.
2022年10月3日
自発的なレビュー
theskinyourein.co.uk からの回答
So kind of you Natalie, thank you 🤍
Great service
Great service provided, item received promptly and earlier than expected. Also received an additional free Dermalogica gift. Price for my items was also very good. Will most definitely be ordering again!
2022年9月12日
theskinyourein.co.uk からの回答
Really appreciate the 5 stars and your review Ninder.
Best Wishes
theskinyourein.co.uk
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