The Sole Supplier レビュー 

419
•
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

I am trying to get a return label and refund first they offered me a different size then directed me to their refund where you type in order number....not given on any packing invoice....I did type... もっと見る

企業が回答しました

5つ星のうち5の評価

wow, blown away with delivery speed and updates; my trainers arrived within 3 days of ordering them. boxed securely i ordered some Goldie x adidas Silverbirch SPZL Metalheadz trainers and they l... もっと見る

5つ星のうち5の評価

Bought the new J4 White Thunders and they arrived in about 4 days after the official Saturday release! Came in perfect condition, no damages, 100% real and BRAND NEW! Only minor was the box being a bi... もっと見る

5つ星のうち5の評価

My parcel was swapped in transit by the courier. However, Emily from Sole suppliers and the team really done everything in their power to correct the situation. The issue was taken seriously immediate... もっと見る

企業情報

  1. イベント・エンターテインメント

当該企業による記述

The Sole Supplier was founded in 2013, with the aim to provide accurate trainer news and release information for the UK and European market. Our community of partners (brands and enthusiasts) provide us with new and exclusive content daily alongside our dedicated in-house team of experts. Curation and selection are key processes for The Sole Supplier. Each item on site is handpicked with insight into legacy, fashion trends, audience and heritage considerations. Through working with over 50 different retailers online, we provide up to date release information on the most coveted footwear from across the continent. The release dates section has become a pivotal destination for the sneaker and streetwear community, especially those looking to stay up to date with trends.


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4.1

ほぼ満足

TrustScore 5段階評価の4

419件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 75%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(419)

過去12か月のレビュー数: 33件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

1st using sole supplier

1st using sole supplier, very easy to order and very quick delivery Will definitely be using again

2024年12月14日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Steve - Thank you so much for your kind review, we're so glad that your experience went well!

5つ星のうち5の評価

Jordan 4 Wet Cements

Recently purchased some Jordan 4 Wet cements and unfortunately they arrived and were scuffed on the toe box. Emily at sole supplier handled my complaint perfectly. A returns label was sent out and I was asked to let her know when they had been sent out. As soon as I had let Emily know another pair had been sent out prior to them being received by sole supplier. A new pair were received two days later. Spot on customer services.

2024年12月16日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Tommy - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

5つ星のうち5の評価

Found a pair of uggs that were out of…

Found a pair of uggs that were out of stock everywhere. They arrived quickly and are perfect. 100% genuine. I'm really impressed thank you

2024年12月6日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Lisa - Thank you so much for your kind review, we're so glad that your experience went well!

5つ星のうち5の評価

I had a delivery problem but it was…

I had a delivery problem but it was handled so well and quickly

2024年12月12日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Ujebike - Thank you so much for your kind review, we're so glad that your experience went well and everything was sorted in the end!

5つ星のうち5の評価

Emily from the customer care team

Emily from the customer care team that was dealing with ,y complaint was brilliant, she resolved the issue with my order promptly and professionally, she is a credit to your company.

Thanks from Chris

2024年12月9日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Chris - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out.

5つ星のうち5の評価

I sent my trainers back that I brought…

I sent my trainers back that I brought by post to the wrong company!

I contacted the company and Emily arranged for them to be collected and also provided a label to send back to her.

Great customer service Emily . Thank you.

Kind regards
Lynn Corke

2024年12月9日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Lynn - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out. Really appreciate it!

5つ星のうち5の評価

The customer service assistant Emily…

The customer service assistant Emily was amazing in helping me with my order ! I really appreciated the help, thanks Emily !

2024年12月8日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Ashleigh - Thank you so much for your kind review. We're so glad you had a good experience and our customer service team were able to help you out!

5つ星のうち5の評価

Geat service

Geat service! So easy and trainers arrived early!
Definitely will be a return customer

2024年12月3日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Rob - Thank you so much for the kind review, we really do appreciate it!

5つ星のうち5の評価

Fantastic!

Fab! Quick delivery 🤩

2024年11月19日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Darcy, thank you so much for the kind review, we really appreciate it!

5つ星のうち5の評価

First time using sole supplier for a…

First time using sole supplier for a pair of trainers i couldn't get hold of an in my size they came through! Now waiting on a restock on another pair to purchase again

2024年11月15日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

thank you so much for the kind review, we really appreciate it - We're glad to hear you managed to get hold of the sneakers you wanted!

5つ星のうち5の評価

First time using The Sole Supplier ⭐️

First time using The Sole Supplier and I only have praise for them, will definitely use again.
Very easy to use, good choices available, many payment choices and extremely quick delivery. Well packaged and lovely item, thank you so much!

2024年11月18日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Derek, thank you so much for your kind review. We're so glad you love your item! Really appreciate the support.

5つ星のうち5の評価

This company is great at everything and…

This company is great at everything and responses are very quick. 5/5 for everything.

2024年11月17日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Noman, thank you so much for your kind review. We're so glad you love the Marketplace, it means alot to us! Really appreciate the support.

5つ星のうち5の評価

Emily from customer service was…

Emily from customer service was absolutely fantastic, she ensured I received an order in time for a birthday and went out of her way to help. would definitely buy again based on Emily's excellent customer service. Thank you!

2024年11月13日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Kane, thank you so much for your kind review. We're so glad that Emily was able to help you out. We hope you enjoy the item!

5つ星のうち1の評価

Never again I’m using this side

Never again I’m using this side, my order got lost…. I been in touch with the support who can’t even reply to your emails… we will see if they respond to my refund .
Highly disappointed and highly don’t recommend using this side !!!!!

2024年11月7日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Szczepan, thank you for your review. We're so sorry that your order was lost in transit. Your order has now been refunded in full and a member of our team will reach out to your shortly to confirm this. We'll escalate this with UPS to ensure this won't happen again.

5つ星のうち5の評価

Best price found loved the lowmels I'm…

Best price found loved the lowmels I'm sIze 3 I went up a size 4 to be safe only little gap plus insoles given so wise move quality A1

2024年11月12日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Reena - Thank you for your kind review, we're so glad you love your purchase!

5つ星のうち5の評価

Perfect!

First time customer here. I never write reviews but feel compelled to! Was reluctant to purchase the new Wu-Tang Nikes from anywhere other than Nike due to horror stories of damaged packaging, goods, delays with delivery etc. I ordered the trainers for my son Friday and received them today, its only Tuesday! The box is immaculate and there is no reason to believe the dunks are not genuine. I ordered as a Christmas present but seeing as my son is 15 in two days, he can have them for his birthday. My not so little Wu-Tang fan will be over the moon! If for some reason they turn out to be fake, I really don't think he will care. They are stunning and im gutted they are far to big for me to borrow. Thank you Sole Supplier

2024年11月12日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Mum of Two, thank you so much for your kind review - What a great choice! All of our listings go through an in-house legit check system which is extremely fast and very effective. Every sneaker is meticulously checked prior to being listed onsite so buyers know that what they’re getting is 100% authentic. Additionally, all of our sellers are verified by ID and bank verification before they're allowed to sell, so this adds another layer of security.

We're so glad you and your son love the Wu-Tang Dunks, we think they're great!

5つ星のうち3の評価

The 90% of box from shoes was damaged…

The 90% of box from shoes was damaged like somebody jumped on it. It was limited collection shoes, so I wanted to keep the box also, but, unfortunately, I have only shoes without box (1star)

Updated: the team from the store contacted and offered a certain percentage of the return of the goods, glad that there is such staff (3 stars)

2024年10月29日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Petr - Thank you for your email. We're so sorry this has happened, we're going to get somebody to reach out to you personally to rectify this for you!

5つ星のうち5の評価

Perfect

Perfect , got the shoes and size I wanted and so fast getting here

2024年10月29日
自発的なレビュー
The Sole Supplier ロゴ

The Sole Supplier からの回答

Hi Matt - Thank you for your kind review, we're really glad you received your item quickly. Hope to see you again soon!

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