Scam website. They dropship out of china and go under multiple names. Themodehub is another they use. Request a refund through them and they will offer a percentage off or say you need to return... もっと見る
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レビュアーのコメントを見てみましょう
The women’s puffer jacket looks great and feels really warm. The quality is better than I expected for the price, and it arrived within a few days. The only small downside is that the zipper feels a b... もっと見る
I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, the... もっと見る
My girlfriend saw this site and ordered me a pair of old money trousers. Unfortunately, it was very disappointing that it took eight days to arrive. After several emails, they did come up with a suita... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are an online store specializing in the latest fashion trends. We sell exclusively in the UK.
連絡先
2.1
期待以下
44件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 79％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Scam website
Scam website. They dropship out of china and go under multiple names. Themodehub is another they use.
Request a refund through them and they will offer a percentage off or say you need to return at your own expense hoping you’ll just give up.
Their policy does not override UK law. Charge back through your bank if these parasites have already scammed you
2025年12月29日
自発的なレビュー
Bad customer service
Bad customer service, they take over a month for delivery, and quality of the product was nothing like it was described.
2025年7月28日
自発的なレビュー
This company don't deserve a 1 star
This company don't deserve a 1 star review, they're fraudulent and based in China.
Streetwearhub and Wearhub aka Nexara Solutions Limited.
I purchased 5 items and they tried to claim only 2 were received and I'm still awaiting my refund.
2025年7月18日
自発的なレビュー
Counterfeit goods - beware
I bought a pair of Dr Martens Sinclair for £49.95. They were clearly counterfeit. Once this was pointed out, including photographic evidence of how the real ones look like in comparison to theirs, they offered a 10% refund as a goodwill gesture. They have since rebranded themselves as The Modehub, which just adds extra dodginess to the whole picture.
2025年9月24日
自発的なレビュー
The women’s puffer jacket looks great…
The women’s puffer jacket looks great and feels really warm. The quality is better than I expected for the price, and it arrived within a few days. The only small downside is that the zipper feels a bit stiff at first, but overall it’s a nice jacket and I’m happy with the purchase.
2025年10月12日
自発的なレビュー
SLOW SHIPPING
SLOW SHIPPING! Quality of the ordered products was ok, but the delivery took a really long time, wouldnt order again...
2025年8月14日
自発的なレビュー
The Streetwearhub からの回答
Hi Kenneth,
Thank you for taking the time to leave us your feedback. We’re glad to hear that you were satisfied with the quality of the products, but we’re truly sorry that the delivery took longer than expected.
Unfortunately, some aspects of shipping are outside of our direct control, such as courier transit times and customs clearance delays, which can sometimes extend the overall delivery period. That said, we’re actively working with our logistics partners to improve and speed up delivery for future orders.
Your feedback is very valuable to us, and we appreciate your honesty. We hope you might consider giving us another chance in the future to provide you with a smoother shopping experience.
Kind regards,
The Street Wear Hub Team
3 stars
Slow delivery but great quality, 3 stars because of the slow deleveru times. The hoodie was a good quality and is warm, also the packaging was great!
2025年7月9日
自発的なレビュー
The Streetwearhub からの回答
Hi Arthur,
Thank you for taking the time to share your feedback with us! We’re delighted to hear that you’re happy with the quality of your new hoodie and the packaging. 🧥✨ At the same time, we completely understand your frustration regarding the slower delivery.
Please know that we’re actively working with our courier partners to improve shipping times, as your satisfaction is very important to us. We truly appreciate your patience and your honest review — it helps us grow and get better.
Kind regards,
The Street Wear Hub Team
Phone didnt work
Needed to e-mail them. Phonenumber didnt work, i received the wrong item. But still offered me a 50% refund, or a 100% storecredit/free new item.
2025年5月8日
自発的なレビュー
The Streetwearhub からの回答
Hi Shirley,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issue with your order and that you had trouble reaching us by phone. We completely understand how frustrating this must have been.
We’re glad, however, that our team was able to assist you by offering a solution with either a 50% refund, 100% store credit, or a replacement item. We’re always striving to improve both our communication channels and customer experience, and your feedback helps us get better.
We hope to have the chance to serve you again in the future with a smoother and more positive experience.
Kind regards,
The Street Wear Hub Team
I bought a pair of loafers that were…
I bought a pair of loafers that were advertised as soft suede, but unfortunately, the material turned out to be quite hard and rough. On top of that, the delivery took much longer than expected.
2025年9月3日
自発的なレビュー
The Streetwearhub からの回答
Hi Benjamin,
Thank you for sharing your feedback with us. We’re truly sorry to hear that the loafers didn’t meet your expectations regarding the material, and that the delivery took longer than anticipated. We completely understand how disappointing this must have been, and we sincerely apologize for the inconvenience caused.
Your comments are very valuable to us, as they help us improve both the accuracy of our product descriptions and the efficiency of our delivery service. We hope to have the opportunity to serve you better in the future.
Kind regards,
The Street Wear Hub Team
Mwaaaah
Mwaaaah. I would only order again if they improved their policies; returning items was difficult. But otherwise, it's a nice website.
2025年9月9日
自発的なレビュー
The Streetwearhub からの回答
Hi Donnie,
Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re glad to hear you liked our website, but we’re sorry to learn that the return process felt difficult. Your input is very valuable, and we’ll use it to review our policies and see how we can make them easier for customers in the future.
Kind regards,
The Street Wear Hub Team
Strange smell on the clothes
Strange smell on the clothes. It washed out, but it looked like an AliExpress package. The quality is really good, so wash immediately after ordering.
2025年9月8日
自発的なレビュー
The Streetwearhub からの回答
Hi Luna,
Thank you for your feedback and for pointing this out. We’re glad to hear that you found the quality of the clothes to be really good, but we’re sorry about the initial smell you experienced. Sometimes items can pick up a packaging odor during transit, and your suggestion to wash them right away is very helpful for other customers too. We’ll also review this with our team to see how we can improve packaging for the future.
Kind regards,
The Street Wear Hub Team
Present was too late
My girlfriend saw this site and ordered me a pair of old money trousers. Unfortunately, it was very disappointing that it took eight days to arrive. After several emails, they did come up with a suitable solution (100% store credit or 50% money back). So they are willing to help, but it was a birthday present for me (too bad it took so long). But the solution was fine.
2025年7月17日
自発的なレビュー
The Streetwearhub からの回答
Hi Gabriel,
Thank you for sharing your experience with us. We’re truly sorry that your order didn’t arrive in time for your birthday — we understand how disappointing that must have been. Unfortunately, sometimes courier and transit delays are beyond our control, but we’re glad our team was able to offer you a fair solution with either full store credit or partial refund.
We really appreciate your understanding, and we’ll continue working hard to improve our delivery times so that future experiences are smoother.
Kind regards,
Streetwear Hub | Team
Five Months, No Refund or Resolution
I placed an order in April and received tracking details, but the delivery could not be arranged through Royal Mail. When I contacted Street Wear Hub, the support provided was unhelpful. The goods were eventually returned to them, yet despite multiple requests I have not received either a replacement or a refund. After five months with no resolution, I was left with no choice but to escalate the matter through my bank.
2025年4月2日
自発的なレビュー
The Streetwearhub からの回答
Hi Michael,
We are truly sorry to hear about the experience you’ve described. After reviewing your case, we noticed that we haven’t received a single response from you in the last month, which may have delayed the resolution. Our team has been actively working to resolve all matters swiftly, and we wish you had contacted us within the last 30 days so we could have sorted this out much sooner.
Please contact us as soon as possible, and we assure you that one of our support agents will be in touch with you within the next 24 hours to get this resolved for you.
Kind regards,
Streetwear Hub | Team
Poor product, shocking customer service
My goodness, what a sudden slew of 5 star reviews. Unbelievable…really, really unbelievable! And the company has been so quick to reply, while it took them weeks to reply to my unfavourable posts. 3 months after my ill-advised purchase, I’m still waiting for a long promised store credit.
And I actually want the credit so that I can test another product: maybe I was just unlucky and the cheap, shoddy polyester dress I chose is the only inferior product in their range? 🤔
2025年9月9日
自発的なレビュー
The Streetwearhub からの回答
Dear Katrina,
Thank you for taking the time to share your feedback. We truly understand how frustrating this situation has been for you, and we sincerely apologize for the delay and inconvenience caused.
Your case was slightly different and required our team to coordinate with multiple departments on the backend, which unfortunately extended the resolution time. We deeply regret that this process was not as smooth as it should have been.
We’re pleased to confirm that your matter has now been resolved by our team today. With this in mind, we kindly request if you could consider updating your review to reflect the resolution, as it would mean a lot to us.
Kind regards,
Streetwear Hub | Team
I would like to order more often
I would like to order more often, the prices are great, free shipping. And GOOD quality! They give the impression that they deliver quickly, but this isnot the case.
2025年8月31日
自発的なレビュー
The Streetwearhub からの回答
Hi Zaria,
Thank you so much for your kind words about our prices, free shipping, and quality — we truly appreciate your support! 💙 We do apologize that the delivery did not meet your expectations this time. Shipping times can occasionally be affected by courier or customs delays, but we are actively working to improve and speed up our delivery process.
We’re so glad to hear you’d like to order more often, and we’ll keep striving to make every part of your experience better.
Kind regards,
Streetwear Hub | Team
Not the ordered linen :(
Wasnt the best quality, could be better. Ordersd some trousers, but came in a bad linen blend.
2025年4月30日
自発的なレビュー
The Streetwearhub からの回答
Dear Douglas,
Thank you for sharing your feedback with us. We sincerely apologize that the trousers you received did not meet your expectations in terms of quality and fabric. We always aim to deliver items that match both our descriptions and our customers’ expectations, and we’re sorry this was not the case with your order.
Your comments are very valuable, and we’ll be sure to review this internally with our team to prevent such issues in the future. Please don’t hesitate to reach out to us directly if you’d like us to assist you further regarding this order.
Kind regards,
Streetwear Hub | Team
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!! Item arrived well after the indicated postage timescale, which meant the items could not be used for their intended purpose. Return was requested, but after a number of emails, the company said I had to meet the full costs of returning the items. A partial refund was offered for me to keep the items. So I am now out of pocket and stuck with some items that I can not use.
2025年9月7日
自発的なレビュー
The Streetwearhub からの回答
Dear Mrs. T-M,
We are truly sorry to hear about your experience, and we completely understand how frustrating it must have been for your items to arrive later than expected, especially when they were intended for a specific purpose.
Please rest assured that we are always available to help resolve such issues. Our return policy does state that international return costs are the customer’s responsibility, which is why our customer service team offered a partial refund as an alternative to make things smoother and quicker for you. We understand this might not have been the resolution you were hoping for, and we sincerely apologize if it left you disappointed.
We truly value the trust you place in us, and we are committed to improving both our processes and communication to avoid such situations in the future. If you would like, you are welcome to reach out to our team again so we can review your case further and ensure you feel properly taken care of.
Kind regards,
Streetwear Hub | Team
returns policy… very poor
Not helpful at all with returns policy suggestions that returns cost too much to China and offering discounts for goods not wanted very dissatisfied and disappointed goods not Hest quality either, certainly not as described. Would not place any further orders.
2025年8月10日
自発的なレビュー
The Streetwearhub からの回答
Dear Ron,
Thank you for sharing your feedback with us. We’re very sorry to hear about your disappointment regarding our returns policy and the quality of the items you received. Please know that we never intend for any of our customers to feel dissatisfied, and we take concerns like yours very seriously.
We always strive to be transparent and to provide clear solutions whenever issues arise. Our team is available to carefully review your case and help you with the best possible resolution. Your trust means a lot to us, and we will continue working to improve both our products and services.
We sincerely apologize for your experience and appreciate you bringing this to our attention.
Kind regards,
Streetwear Hub | Team
Avoid
Avoid this company at all cost the clothing is cheap rubbish as for returns they ignore you so you run out of time to send items back ,and they were described as hugo tops really !
Avoid Avoid Avoid
2025年8月26日
自発的なレビュー
The Streetwearhub からの回答
Dear Customer,
We are truly sorry to read about your disappointment and the frustration this has caused. Please know that we genuinely care about our customers and the trust they place in us. We want to assure you that we never ignore any of our customers — our team is always committed to being open and transparent in our actions.
Your feedback is very important to us, and we sincerely apologize if your experience has not reflected the standards we strive to maintain. We respect the confidence you put in us and will continue working hard to improve both our products and customer service.
Kind regards,
Streetwear Hub | Team
Guys be Careful
Guys please be careful when buying the products on this platform as the images and the real product are 2 different things - very deceiving. Furthermore if you ask for a refund they will offer you 15% refund and force to keep the product, which is unethical. The order takes between 4-6 weeks to arrive. It was my first time from website and last time ever.
2025年8月2日
自発的なレビュー
The Streetwearhub からの回答
Dear Hemant,
We’re truly sorry to hear about your experience and the disappointment caused — this is certainly not what we want for our customers. We completely understand how frustrating it must have felt to wait several weeks only to feel let down by the product and the resolution offered.
To clarify, our standard shipping timeframe is usually shorter, but on rare occasions, delays can happen during international transit and customs clearance. Regarding refunds, our team often suggests partial refunds as an alternative to make the process smoother for customers who may prefer not to go through the hassle of returns. That said, we always aim to be fair and respectful in resolving concerns.
We deeply regret that your first experience with us did not meet your expectations, and we appreciate your feedback as it helps us improve.
Kind regards,
Streetwear Hub | Team
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