Thetekko レビュー 

Ordering was easy, email updates for tracking were spot on! I could not be happier with the entire process!

Even though the product has not arrived yet, the presentation of theor product and the website was user friendly. The emails I have received with tracking package is up to date and informative. I really look forward to using their product to the fullest and am excited to receive it.

I purchased two products from Tekko and initially had no problem with the company. The issue started when I tried to use their published return policy.

Tekko’s Refund & Resolution Policy stated that customers had 90 days from delivery to return an item for a full refund, including for change of mind or preference changes, and even said “No questions asked.”

When I requested a return, I was first told that refunds could only be processed for products that were faulty. After I pointed out their own published policy, I was offered a 30% refund to keep the product, then a 50% refund to keep it.

When I continued requesting a full return and refund, I was eventually given a return address in the Philippines and told that I would be responsible for the international return shipping. I could not find anything in the refund policy I was shown at the time of purchase disclosing that customers using the advertised 90-day return policy would have to pay international return shipping to the Philippines.

I financed the purchases through Affirm and disputed both transactions. One dispute was resolved in my favor and refunded. The Tekko One dispute was not; Affirm stated that there was insufficient evidence from the customer and/or merchant. I paid off that remaining balance, and I am still seeking to return the Tekko One for the $114.86 refund.

My biggest issue is not simply that I changed my mind about a product. It is that the return process I actually encountered was very different from the straightforward “90 days,” “full refund,” and “no questions asked” policy that was advertised.

I would strongly recommend that anyone considering purchasing from Tekko read and save a copy of the refund policy before ordering and be aware that my return instructions required shipping the product internationally at my expense.

This website is a scam. They steal your card info and cancel your order

Ordered their only product (which is not worth almost 70€ at all), their own refund policy states that "a full refund is avaliable - including change of mind or preference changes (within 90 days of delivery)" yet, when I asked for a full refund and help returning the items, I was told refunds are only for damaged or not working items.