The Urban Mill ロゎ
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The Urban Mill レビュヌ 

422
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TrustScore 5段階評䟡の4

4.2

日甚品店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Brilliant desk. Great quality and exceptional value for money. All components clearly numbered and the assembly was a breeze due to the excellent instructions. Delivery super-quick too. Can’t fault th... もっず芋る

5぀星のうち1の評䟡

TL>DR: Seriously unimpressed, though largely because of the couriers. DPD gave a one-hour delivery slot, which I missed, so they decided to deliver to a depot (but not the closest), which couldn't tak... もっず芋る

5぀星のうち5の評䟡

The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... もっず芋る

5぀星のうち5の評䟡

Package beaten up on delivery, four parts of the desk damaged including the wooden top which had a large crack in it. Absolutely dreadful. After I raised the complaint Urban Mill’s response was gr... もっず芋る

䌁業情報

  1. 日甚品店
  2. 家具の付属品
  3. 家具のパヌツ 䟛絊業者
  4. 家具店
  5. 家具卞売業者
  6. オフィス家具店

The Urban Mill に぀いお

圓該䌁業による蚘述

At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality. From space-maximising hallway décor to statement home office pieces, we’ve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last 🏘💙 CLOTHES RAILS

Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.

FURNITURE

Making your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.

STORAGE

We combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, we’re here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.

HOME ACCESSORIES

Our collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .

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4.2

ほが満足

TrustScore 5段階評䟡の4

422件のレビュヌ

5぀星
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1぀星

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4.2

すべおのレビュヌ

(422)

過去12か月のレビュヌ数: 26件

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5぀星のうち1の評䟡

Ordered a rail on 27th September 2025

Ordered a rail on 27th September 2025, shipment kept being delayed, finally arrived on 14th November. Packaged badly with polystyrene- a dated way to package products and terrible for the environment. Quality of the product ok, but nothing special. Wouldn’t purchase from this supplier again.

2025幎11月13日
5぀星のうち5の評䟡

The whole experience

The whole experience, from ordering to delivery was brilliant . The product I ordered was strong and easy to put up onto the wall . I’m a 70 yr old lady and managed to do it myself would definitely recommend

2025幎8月18日
5぀星のうち3の評䟡

Customer Service levels

I was led to believe that the fittings provided with the item would be suitabe for my wall. They clearly arent and the instruction booklet from the manufacturer clearly states the fittings are only suitable for one type of wall.
Upon a request for a return and refund, I've been told that I would have to pay for the return even though I've been mis-sold the item.

You would think that the company would provide a free return label in this instance. Poor customer service and poor attitude to issue resolution.

Update 12/03
Following more email communication with the company, customer service has agreed for a refund. Therefore upgrading the recent experience to 3.

2025幎3月4日
自発的なレビュヌ
The Urban Mill ロゎ

The Urban Mill からの回答

Hi Faizal,

Thank you for updating your review and sharing your experience. We appreciate your feedback and are glad we could work towards a resolution regarding your refund.

We understand how important it is for product information to be clear, and we apologise for any confusion regarding the fittings.

Customer satisfaction is very important to us, and we appreciate the opportunity to address your concerns. If there’s anything else we can assist you with, please don’t hesitate to get in touch.

Kind Regards,

Kitty - The Urban Mill
Customer Care Team

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