Brilliant desk. Great quality and exceptional value for money. All components clearly numbered and the assembly was a breeze due to the excellent instructions. Delivery super-quick too. Canât fault th... ãã£ãšèŠã
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TL>DR: Seriously unimpressed, though largely because of the couriers. DPD gave a one-hour delivery slot, which I missed, so they decided to deliver to a depot (but not the closest), which couldn't tak... ãã£ãšèŠã
The manufacturer supplied a reboxed and already damaged wall-mounted display cabinet. The Urban Mill reacted very quickly and efficiently in supplying a replacement that was as it should have been. In... ãã£ãšèŠã
Package beaten up on delivery, four parts of the desk damaged including the wooden top which had a large crack in it. Absolutely dreadful. After I raised the complaint Urban Millâs response was gr... ãã£ãšèŠã
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The Urban Mill ã«ã€ããŠ
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At The Urban Mill our belief is to inspire our customers & community with timeless homewares. We aim in making your corner-to-corner home transformation aspirations a true reality.
From space-maximising hallway décor to statement home office pieces, weâve got you covered. Our Design Team searches the world for the latest innovations & trends. Behind the scenes, they work closely with industry experts to deliver our customers the newest must-have homewares. Not compromising quality for affordability each item is carefully handpicked, offering reasonably priced products with impeccable quality that are built to last ðïžð
CLOTHES RAILS
Break the mould from the traditional wardrobe and organise your garments with quick access stylish clothing rails. Offering an array of styles and sizes from contemporary Scandi rails to industrial clothes rails we have a wide range of products to offer Browse the options here.
FURNITUREMaking your house a home, at The Urban Mill we offer a wide range of furniture pieces to effortlessly style any room. From coffee tables to hallway furniture , our collection will offer that something to complete your home design aspirations Shop the range.
STORAGEWe combine practicality with elegance to make your home a neat space with terrific style. With storage solutions for all over the home, weâre here to help you clear the clutter from your living space. Clothes storage and laundry storage , helps keep the clutter neatly stored away keeping your home efficiently organised. Create a more orderly home today.
HOME ACCESSORIESOur collection of decorative home accessories can really make the difference in showcasing your personal style. Picture frames and vases & ornaments add a nice personal touch and will add character to your home. Curated to offer the wow factor, explore our collection of unique home accessories today .
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Rye Street, CM23 2HG, Bishop's Stortford, è±åœ
- help@theurbanmill.co.uk
- theurbanmill.co.uk
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The Urban Mill ããã®åç
Dear Lisa,
We're absolutely thrilled to hear that your 2 Tier Modern Black Console Table arrived as expected, and you're over the moon with your purchase! ð
Thanks a ton for the stellar 5-star love! If your new console table ever needs a virtual high-five or if there's anything else we can help with, just give us a shout. We're here to sprinkle a bit more joy into your home! ð
Cheers to stylish furniture and happy vibes,
Kind Regards
Kitty
The Urban Mill Customer Care Team
Ordered desk and arrived in only 3 daysâŠ
Ordered desk and arrived in only 3 days to Scottish Highlands .. Very happy with the experience
2023幎12æ12æ¥
The Urban Mill ããã®åç
Good Afternoon,
Well, that's desk-delivery magic at its finest! ð©âš Who knew the Scottish Highlands could be so speedy? Your desk clearly had its turbo boost engaged. Happy to be your desk-fairy godparent! ð§ââïžðŒ
Kind Regards
Kitty
The Urban Mill Customer Care Team
Very rustic
Very rustic, just what we wanted for hanging space. also simple to erect.
2023幎12æ11æ¥
The Urban Mill ããã®åç
Good Afternoon Caroline,
Brilliant to hear you've found our Pair of Wall Mounted Industrial Pipe Clothing Rail to be the epitome of rustic charm!
It's music to our ears that it has provided the perfect hanging space for you. As for the simplicity of erecting it, we like to think of it as the superhero of clothing rails â quick, easy, and ready to save your wardrobe from chaos!
If you ever need more organisational superheroes, you know where to find us. Happy hanging! ð ïžð
Kind Regards
Kitty
The Urban Mill Customer Care Team
Excellent service and good qualityâŠ
Excellent service and good quality picture frame.
2023幎12æ6æ¥
The Urban Mill ããã®åç
Hello Saul,
Delighted to hear you're over the moon with our service and the dazzling 30" x 40" Gold Photo Frame! ð
We're thrilled to be the frame-fairy godparents for your precious memories. If your frame could do a happy dance, it would! ððŒïž
Don't forget to check out our Instagram Page ð·âš
Kind Regards
Kitty
The Urban Mill Customer Care Team
The Urban Mill ããã®åç
Hey!
Woo-hoo! ð Thanks a ton for the awesome shout-out! We're thrilled you found ordering a breeze, enjoyed our chit-chat about delivery and that your 2 Tier Modern Black Console Table made a grand entrance promptly. ð
If you ever need more goodies or just want to exchange virtual high-fives, we're here for you! Until then, keep rocking that stylish console setup! ð
Cheers,
Kitty
The Urban Mill Customer Care Team
The Urban Mill ããã®åç
Hey,
Boom! ð Speedy delivery and a dash of eleganceâyour 3 Tier Gold Display Console Table has officially taken centre stage! ð We're thrilled you're loving the vibes of our lovely quality creation.
If you ever need more chic upgrades or just want to share your fabulous décor pics, hit us up! Until then, keep dazzling!
Cheers,
Kitty
The Urban Mill Customer Care Team
Really pleased with whole experience
Really pleased with whole experience, from placing order though to delivery of parcel.
2023幎12æ6æ¥
The Urban Mill ããã®åç
Dear Sharon,
Cheers for your fantastic 5-star review â you've made our day as shiny as our pedal bin! ð We're thrilled that your experience, from order to delivery, left you feeling as satisfied as a cuppa on a rainy day.
Psst...have you heard? Our Instagram store is like a treasure trove of surprises â make sure to take a peek!
If there's ever anything you need, we're just a bin-hop away!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Just fantastic
Great products that are unique and very good quality with brilliant customer service.
2023幎12æ5æ¥
The Urban Mill ããã®åç
Dear Alison,
Wow, thanks a bin-ion for your fabulous 5-star review! ð We're chuffed to bits that you think our pedal bin is not only unique but also top-notch in quality.
Your kind words make us do a little victory dance! ð And guess what? Our Instagram store is the place to be for more unique finds and shenanigans â don't miss out!
If there's ever anything you need, we're here and ready to bin of service!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
The Urban Mill ããã®åç
Dear Carrie,
Oh, you're our five-star superstar! ð We're thrilled to hear that our plush towels have wrapped you in comfort and that our speedy delivery raced right into your arms.
Your kind words make us feel as fluffy as our towels! ð Don't forget to dive into our Instagram store for more soft surprises and behind-the-scenes shenanigans.
If you ever need anything, we're just a fluffy towel away!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Great Quality for a reasonable price.
2023幎11æ24æ¥
The Urban Mill ããã®åç
Good Afternoon Thea,
ðThanks a ton for your awesome review!
We're thrilled to hear you're loving our Industrial Style Narrow Kitchen Bar Table.
Don't forget to check our our Instagram for more great items!ð·âš
Kind Regards
Kitty
The Urban Mill Customer Care Team
Quality of the towel rail is great
2023幎11æ6æ¥
The Urban Mill ããã®åç
Dear Harold,
ðThanks a million for your stellar review!ð
We're chuffed to bits that our Freestanding Slim Bath Towel Rail in White has added a touch of class to your bathroom. It's built to last, just like your impeccable taste!
Cheers to keeping those towels cosy and stylish â you're a shining star! Don't forget to check out our Instagram page for more exciting items!ð·ð
Kind Regards
Kitty
The Urban Mill Customer Care Team
It took 3 months for my purchases toâŠ
It took 3 months for my purchases to arrive.
2023幎11æ30æ¥
The Urban Mill ããã®åç
Hello Karen,
We understand that waiting for a pre-ordered item can be frustrating, and we genuinely appreciate your patience throughout this process. Our team strives to communicate effectively with our customers, and we regret if there was any confusion regarding the pre-order status and associated delays.
We want to assure you that we are actively working to expedite the shipment of your order. If there are any further concerns or if you require additional assistance, please do not hesitate to contact our customer support team. We value your business and are committed to ensuring your satisfaction.
Kind Regards
Jessica
The Urban Mill Customer Care Team
Brilliant Product and Service 10/10
The open wardrobe I ordered from Urban Mill was exactly what I needed and delivered the next day. It was easy to assemble and looks great. Fantastic Service.
2023幎11æ20æ¥
The Urban Mill ããã®åç
Hi Maggie,
Woohoo! ð We're over the moon that your open wardrobe hit the style jackpot! Speedy delivery, easy assembly, and killer looks â sounds like a win-win-win to us.
By the way, we've got some Insta-fabulous stuff happening on our Instagram store. Pop over for some extra style inspo!
If you ever need more wardrobe wonders, we're just a strut away. Thanks a bunch for choosing us!
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Arrived earlier than estimated
Arrived earlier than estimated, easy to follow instructions, put together very quickly. Looks lovely in daughters bedroom.
2023幎11æ23æ¥
The Urban Mill ããã®åç
Hey Nicola,
Thanks a bunch for the 5-star love! ð We're thrilled to hear your clothing rail and shoe rack combo brought some style to your daughter's room. Quick assembly? Nailed it! We're all about easy-peasy.
And guess what? We've got some behind-the-scenes action on our Instagram store â it's like a VIP pass to the furniture catwalk. Don't forget to check us out there!
If you ever need more chic additions, we've got your back. Feel free to strut over to us anytime.
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Lovely item.
2023幎11æ13æ¥
The Urban Mill ããã®åç
Hey!
Well, aren't you just a connoisseur of fine taste? ð Thanks a bunch for the shout-out on our 'It Is What It Is' Black & Gold Wall Sign â we're thrilled to hear it found a happy home with you!
If you ever need more quirky additions to your space, or if the sign decides to share its latest life advice, we're here for you!
Warm regards,
The Urban Mill Customer Care Team ð
Good design & delivery, relatively poor assembly and construction quality.
While the Design and delivery was good, the assembly process/instructions were quite poorly thought out unfortunately and quite a few things on the desk are misaligned (ie: drawer doors).
It is a shame as the design is very neat but if one is to look closely, it would notice that the construction quality is not as good as it should be.
2023幎11æ20æ¥
The Urban Mill ããã®åç
Hello,
I trust this message finds you well. We sincerely appreciate your recent feedback and would like to assure you that your concerns are of utmost importance to us.
Our dedicated customer service team has promptly addressed your query and has reached out to you via email. We are eagerly awaiting your response to ensure that we can swiftly resolve the issue to your satisfaction.
Your feedback is invaluable, and we are committed to delivering a positive experience for all our customers. Please check your email inbox, including your spam or junk folder, in case our message has inadvertently landed there.
Thank you for your patience and understanding. We look forward to the opportunity to serve you better.
Best regards,
Jessica
The Urban Mill Customer Care
Wonderful and wrapped securely reallyâŠ
Wonderful and wrapped securely really great work
2023幎11æ17æ¥
The Urban Mill ããã®åç
Hello Sebastian,
Well, aren't you a five-star connoisseur of quirky decor! ð We're delighted to hear that your Cheeky Bum Vase and Large Grecian Head Vase found their new home securely wrapped and ready to charm. It's almost like our vases have mastered the art of a snug, vase-y hug!
We're here to make your decor dreams come true, and your kind words have added a sprinkle of extra joy to our day. Don't forget to show off your fabulous finds on our Instagram store - we'd love to see those cheeky vases in their new habitat!
Thanks a bunch for choosing The Urban Mill for your decor delights, Sebastian. We're here whenever you need more quirkiness to spice up your space.
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Black Reeded Glass Cabinet
Simple order process. Furniture had to be built up. Tried to do it myself but needed another pair of hands. All in all I got a beautiful piece of furniture that looks way more expensive than I paid. Plus I got it in the sale so win win all round.
2023幎11æ17æ¥
The Urban Mill ããã®åç
Hello Lynne,
Cheers for the stellar review and a big high-five for tackling the assembly challenge solo! We're all about keeping it real, and sometimes even our furniture likes a bit of teamwork.
We're thrilled you found the Black Double Door Reeded Glass Steel Sideboard Cabinet a win-win. It's like scoring a goal in the furniture game â stylish, affordable, and a breeze with a friend's helping hands.
Keep rocking that fabulous find, and don't forget to strut your stuff on our Instagram store. We love a good furniture fashion show!
Thanks for choosing us, Lynne. We're here whenever you need another dose of furniture fun.
Kind Regards,
Shauna
The Urban Mill Customer Care Team
Industrial rustic desk & bookcase
Delivery was quick and easy. The desk and bookcase were easy to assemble and both look great in our home-office. Really solid looking pieces of furniture which I was not expecting at that price!
2023幎7æ1æ¥
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The Urban Mill ããã®åç
Good Afternoon Alison,
Oh, snap! Your 5-star review just made our day! ð Speedy delivery? Check. Easy-peasy assembly? Double check. And can we talk about that solid, stylish vibe without breaking the bank? Who knew furniture could be such a pleasant surprise at that price! Thanks a bunch for the love â your home office is officially rocking the furniture game! ððŒ
Kind Regards
Jessica
The Urban Mill Customer Care Team
Excellent customer service
Excellent customer service. Had an issue with a desk I had ordered for my sonâs bedroom. A key part was damaged, probably via delivery. The team quickly resolved the issue. I would recommend Urban Mill and I will buy from them again. The desk is also very good value for money. Sturdy and made from good quality materials.
2023幎11æ10æ¥
The Urban Mill ããã®åç
Dear Qamar,
Thank you so much for your stellar 5-star review! ð We're delighted to hear that our team swiftly sorted out the hiccup with the desk for your son's bedroom. ð ïž Our apologies for any bumps along the delivery route, but we're thrilled to know you found the resolution speedy and satisfactory.
It warms our hearts to hear you're not only happy with the desk's sturdy construction and quality materials but also considering another purchase from us! ð We're here to make your shopping experience as smooth as possible.
And hey, don't forget to check out our fantastic finds on our Instagram store for more quirky delights! ðžâš We're always adding new treasures that might catch your eye.
Kind Regards,
Shauna
The Urban Mill Customer Care Team
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