The Vintage Red Bus Company レビュー 

190
•
TrustScore 5段階評価の5

4.8

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We rented a Routemaster bus for our civil ceremony day in London on 6 June 2026, and it ended up being one of the most memorable parts of the whole day! The bus itself was beautifully preserved... もっと見る

5つ星のうち5の評価

Thank you to the Vintage Red Bus Company. We hired the bus for a wedding on the 4th September 2026, and dealt with Conor in the office, who made the booking process very easy. The crew Nick and Riley... もっと見る

5つ星のうち5の評価

Amazing from start to finish! Communication was great from the minute we booked. Conor helped us with any queries we had throughout our wedding planning journey. We dropped our refreshments off on the... もっと見る

5つ星のうち5の評価

My daughter had the bus for her wedding which meant everybody got to ride with the bride and groom, no boring car. The two chaps were brilliant , everybody was so excited and it made the day even more... もっと見る

企業情報

  1. 路線・長距離バス会社

当該企業による記述

We specialise in vintage bus hire for weddings, parties, corporate events, tours and advertising/film. With over 3 generations of experience, we're a family run business you can trust. Our buses range from the classic single decker coach to the iconic double decker Routemaster. Contact us for hires within London, Buckinghamshire, Hertfordshire, Middlesex, Surrey, Oxfordshire, Berkshire or Bedfordshire.


連絡先

4.8

優良

TrustScore 5段階評価の5

190件のレビュー

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4.8

すべてのレビュー

(190)

過去12か月のレビュー数: 26件

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5つ星のうち5の評価

Taking us and our guests to our reception in style!

Thank you to the team at The Vintage Red Bus Company for transporting our wedding guests – and us – in style!
As we came out of the church the bus looked incredible, and all the additional décor of the flowers, the blinds with our names on made really added to the occasion.
Both the driver and conductor (Chris and Cathy) were really patient whilst we got all of the photos at the church and at the venue, and we loved being able to have drinks on the bus to be able to get the party started!
Thank you very much! Sam and Tasha Holmes

2019年7月23日
自発的なレビュー
5つ星のうち5の評価

We want to say a huge thank you to…

We want to say a huge thank you to Neil, Beverley and the Vintage Red Bus Company for being so amazing and adding that extra special touch to our wedding day! The bus was beautiful, our guests absolutely loved it! It was also great that we were able to provide our guests with drinks on the way back to the venue after Church that the bus driver had kept cool. Fab service and really reasonable price to hire too. Couldn’t be happier with the service we received from booking through to the day itself. Thanks again, Katy and Carl x

2019年7月2日
自発的なレビュー
5つ星のうち1の評価

I'd never use again - be careful!

This company made my wife cry with sadness on her wedding day. We booked this company on 1st June 2019 for a church to reception trip. Apart from the poorly dressed driver and the conductor with very little to say and no real willingness to help when I asked how many spare seats were left - the bus arrived at our reception venue, waited 35 minutes and then left without asking before we had the opportunity to take photographs, even though we had confirmed contact telephone numbers for the best man and bridesmaid. It meant we paid over £600 for a glorified taxi and have absolutely no photographic evidence of the bride and groom standing on/with/anywhere near the bus on our big day - but at least the staff got a nice early finish! We complained, were offered a less than 10% refund (which in itself is an admission of poor service) and I'm now speaking to a solicitor around their breach of contract. Dont put yourself through the same pain and book with a reputable firm that would look after their customers.

2019年6月7日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Dear Chris,

I'm deeply sorry you were dissatisfied with the service received on your wedding day, leading to this bad review. Although the review was expected as you mentioned in our ongoing correspondence that we would receive a bad rating online unless the matter was resolved by providing you with a full refund.

Just to reiterate, we do not dispute your comments that the bus should have waited for photos and we sincerely apologise that the bus left before you had the opportunity. Based on the findings from our investigation, we admitted fault on our part and were happy to offer a partial refund which we feel is proportionate to the level of service provided. Unfortunately you would not accept anything less than a full refund.

For those reading the review, here is a brief background on what occurred:

Chris hired a Routemaster bus from us on 1 June 2019 to take his bride’s party from their home address to the church. Then after the ceremony the bus was utilised to take wedding guests from the church to their reception. We provided this service in full, the bus arrived and departed on time, taking the passengers to each location safely whilst they enjoyed our recently restored Routemaster with the provision of a free personalised destination blind and free personalised bus tickets for the guests. On the day, the bus was nearly at its capacity of 72 seated passengers, providing excellent valve for money vs. hiring a number of taxis.

As for the comments made towards our crew, whilst we are sorry that our staff did not convey themselves appropriately, we do dispute the comments made. All our drivers and conductors are given a strict uniform code to follow, which is checked over when they arrive at our depot for every shift. Our interview process is robust and we choose our staff based primarily on their personality, with particular emphasis on having a positive and helpful attitude. Following this instance, we interviewed both staff members present on the day, who are disheartened by the comments made. Both members of staff recall making efforts to assist the guests on the day, for example both of our crew happily helped a wheelchair user to board and alight the bus. This is not an exceptional instance for us, merely part of the service.

After reviewing our tachograph records taken from the bus on the day, we note that the bus arrived at the reception venue at 3.25pm and waited for approximately 35 minutes before departing at 4pm. At 5.02pm Chris phoned our office to complain that the bus had departed. Approx 1 hour 37 minutes after the bus had arrived.

So to reiterate our position for the sake of the review, despite our comments mentioned above, we agree that our staff could have done more to check that the bus was no longer required by the bride & groom. For that, again we sincerely apologise and were happy to offer a partial refund. Unfortunately our only option to resolve the matter was to provide a full refund, or receive a bad review and we simply feel that this is wholly disproportionate to the level of service received.

Nonetheless, it's a great shame we were unable to resolve the matter between us. We are a small family owned business and we work very hard to provide our customers with a high standard of service. As you may see from our other reviews, we seldom receive complaints and we regret that we having given you cause to be dissatisfied. This is after all a very rare incident for us.

Kind Regards
The Vintage Red Bus Company

5つ星のうち5の評価

I don't really know where to start!!

I don't really know where to start!!
I am a wedding planner and organised a bus for my clients for a tour of London.
Many messages between myself and the ever helpful Beverley were made, Neil our bus driver was fantastic with his route planning and Cathy the conductor was fab.
I cannot recommend The Vintage Red Bus Company enough, I will certainly be using them again and will recommend them to my clients
Massive thank you to a wonderful company and amazing team.
Lorraine
DIAMOND DAYS EVENTS

2019年2月19日
自発的なレビュー
5つ星のうち5の評価

Wedding Hire of Vintage Routemaster

We hired the vintage routemaster on the day of our wedding and it was one of the best purchases we made! Our venue was a few miles away from the church, and there was little parking around the church for guests to use. We asked guests to park at the venue and catch the routemaster to and from the church. I contacted Beverley to enquire about hiring a bus and nothing was too much trouble, Beverley recommended a larger bus (which was just as well because lots of our guests decided to use it) and took the time to call and email me through the details. The bus even stopped off to pick up guests staying enroute and dropped guests off at the church early enough to have a drink in the local pub. All of our guests have been raving about what a good idea it was and how much they loved the journey, but it also took away all the worries of hiring extra bridal cars to take the bridal party to the venue and meant that the street was not so crowded that the wedding car could get through (and all of our neighbours didn't get blocked in!) Even better, we were able to have photos with the bus which just set the day off perfectly, and we were able to keep the bus blind for our memento box. Thank you Beverley and all the staff at The Vintage Red Bus Company!

2019年1月16日
自発的なレビュー
5つ星のうち5の評価

Fantastic!

Couldn’t recommend The vintage red bus company more. They were a great addition to our wedding day. They provided a prompt and friendly service. Highly recommend!

2019年1月7日
自発的なレビュー
5つ星のうち5の評価

Excellent, as always!

Excellent, as always!
We have used The Vintage Red Bus Company for our Christmas party 4 years in a row now and every year they provide an incredible service. They are professional, friendly, punctual and very tolerant of our out of tune singing. Would recommend to anyone - just not on the same night as us!

2018年12月7日
自発的なレビュー
5つ星のうち5の評価

Our guests loved it! Fantastic service

We used the Vintage Red Bus Company for our wedding to take our guests between our church and reception venue. The bus was nicely decorated, came with personalised blinds and allowed us to serve drinks and play music throughout the journey to get the celebrations going. All the guests loved the bus and commented on what a unique experience it added. The buses are in wonderful condition and also gave us some great photos.

Beverley was amazing, she was so helpful and friendly with the organising, and so quick to answer any questions we had, really making us feel at ease.

Thank you so much, would highly recommend!

2018年11月9日
自発的なレビュー
5つ星のうち5の評価

Excellent Service

We used Vintage Red Bus Company for our wedding on 27th October 2017. Dealing with Beverley in the first instance was amazing! She was so helpful with every aspect of the organisation and made us feel at ease that everything would go to plan. Customer service truly is world class.

The crew that turned up on the day were very accommodating and were really helpful seating the guests and handing out beer and champagne for the second leg of the trip. They allowed photographs after they had finished the driving to add to our scrap book which was amazing.

I would highly recommend this company to everyone!!!

Emily and David (27th October 2018)

2018年11月8日
自発的なレビュー
5つ星のうち5の評価

Would definitely recommend!

We hired a double decker route master for our wedding day to take our guests from our church to reception and could not recommend the Vintage Red Bus Company more!

The service we received from Beverley and the team was amazing, they were so helpful and professional, and everything ran so smoothly on the day. Their buses are in wonderful condition and some of our favourite photos are taken with the bus as it was such a unique feature and highlight of our day!

Thanks again!

2018年10月12日
自発的なレビュー
5つ星のうち5の評価

This is the best company ever!

This is the best company ever!! They made our wedding day unique and the celebration to another level. They assisted us before, during and after our big day - I have nothing but good things to say! Contact them for a quote, they are reliable, friendly and always professional. Thank you

2018年10月10日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Thanks so much for your very kind words. We were delighted to be of service to you.

Wishing you all the very best for the future.
Kind regards
Beverley
The Vintage Red Bus Company (07789 992222)

5つ星のうち5の評価

Really great service!

We rented a vintage bus from this company for our wedding. They are fantastic! It was so easy to arrange everything, the bus was beautiful and the driver was really nice and accommodating. My favourite part of my wedding day was the bus ride!

2018年10月4日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Thanks so much for your very kind words. We were delighted to be of service to you.

Wishing you all the very best for the future.
Kind regards
Beverley
The Vintage Red Bus Company (07789 992222)

5つ星のうち5の評価

Thank you Vintage Red Bus Company!

Thank you Vintage Red Bus Company!

We were also let down by another bus company. Beverly and her team provided an outstanding service and really saved our day!

We had regular communication even up to the day before to finalize changes to the route.

On the day the bus arrived within perfect time and everyone had a great time on board.

Thank you!

2018年9月19日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Thanks so much for your very kind words. We were delighted to be of service to you.

Wishing you all the very best for the future.
Kind regards
Beverley
The Vintage Red Bus Company (07789 992222)

5つ星のうち5の評価

We couldn’t recommend the vintage red…

We couldn’t recommend the vintage red bus company more! We reached out only a couple of weeks before our wedding as our other coach company let us down, Beverley and James were so helpful throughout, the red bus was in great condition and service on the day reliable. A+++

2018年9月12日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Thanks so much for your very kind words. We were delighted to be of service to you.

Wishing you all the very best for the future.
Kind regards
Beverley
The Vintage Red Bus Company (07789 992222)

5つ星のうち5の評価

A perfect wedding bus experience

We booked the bus as a transfer between our wedding ceremony and reception venue. Old, young and everything in-between, our guests had a wonderful time aboard! The booking process was great - Beverley was extremely helpful, friendly and responsive via email/phone throughout. On the day, the bus was on time and well decorated. The drinks we had provided were put on ice for us, something we hadn't requested. So lovely that this was done. The driver and conductor team were friendly and happy to wait while we took photos etc. upon arrival at our reception venue. Thank you to all involved - would definitely recommend.

2018年9月3日
自発的なレビュー
The Vintage Red Bus Company ロゴ

The Vintage Red Bus Company からの回答

Thanks so much for your very kind words. We were delighted to be of service to you.

Wishing you all the very best for the future.
Kind regards
Beverley
The Vintage Red Bus Company (07789 992222)

5つ星のうち5の評価

Spot on - everything we could have wanted!

A fantastic business. Bev was so accommodating to us, double and triple checking all the details and making me feel comfortable throughout the process. The added personalised tickets and boards added that little bit more to the day's experience.

The bus got stuck in traffic but they were constantly in contact with the groomsmen and Bev even turned up at the venue to keep us calm!

Thank you guys, highly recommended!

2018年8月24日
自発的なレビュー
5つ星のうち5の評価

VRB helped make our special day one to remember

We had a fantastic experience with VRB transporting our guests from our wedding ceremony to reception. Everyone on board thoroughly enjoyed themselves, the route was well planned and the bus looked great. A huge thank you to Beverley and the team for making it such a special and memorable experience!

2018年8月20日
自発的なレビュー
5つ星のうち5の評価

We used VRB on July 27 2018 to…

We used VRB on July 27 2018 to transport our daughter with her friends to her 18th Birthday Party and back. Beverley and her team were really helpful throughout and gave us tips on how best to organise drinks, route etc. It was really characterful to travel in a Vintage Bus and the pictures in front of the bus with the Happy 18 Birthday signs and her name are a lovely momento of her special day. She and her friends sang their hearts out upstairs on the return journey with the playlist she had made. So much better than the usual transport options. Thank you VRB, you did a great job. Debbie Ives

2018年8月10日
自発的なレビュー

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