Thevirtualslimmingclinic レビュー 

Thevirtualslimmingclinic からの回答

2025年9月3日

Dear Robert

Thank you so much for your lovely feedback. We’re really pleased to hear that you had a positive experience with us and that your order arrived quickly and well packaged.

We always aim to be responsive and supportive, so it’s great to know our team were able to answer your questions promptly and give you confidence in ordering with us.

Your trust means a lot, and we truly appreciate you giving us the chance despite the reviews you had seen. We’re delighted that you’ll be using us again, and we look forward to supporting you in the future.

Kind regards,
The Virtual Slimming Clinic

Thevirtualslimmingclinic からの回答

2025年9月2日

Dear J

Thank you so much for your kind words and for trusting us with your order and we’re really pleased to hear you received your Mounjaro products safely and at a good price.

We’re sorry to hear you felt our communication could have been better. If you could kindly let us know when you didn’t receive a reply or what channel you used (chat, email, etc.), we’d be more than happy to look into this and see how we can improve.

Your feedback is truly valuable as we’re always looking for ways to make our service smoother and more reassuring for our patients.

Kind regards,

The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年9月2日

Dear K

Thank you so much for your wonderful feedback! We’re delighted to hear that our team was able to support you every step of the way and answer all your questions.

It means a lot to us to know you’d recommend our service. We truly appreciate your kind words and your trust in us.

Best wishes,
The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年9月2日

Dear Dorota

Thank you so much for your lovely review! It’s wonderful to hear that you’ve been with us for over a year and have had such a positive experience. We’re so glad our communication, dispatch and delivery have met your expectations consistently.

Your continued trust and recommendation mean a lot to our team

Best wishes,

The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年9月2日

Dear RoZiggy

Thank you so much for your fantastic feedback! We’re delighted to hear that our team could quickly resolve the Royal Mail delivery issue for you and that you found our customer service helpful and responsive.

It means a great deal to us that you’ve chosen to move over from your former provider and place your trust in us. We’ll continue to do our very best to look after you.

Best wishes,

The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年9月2日

Dear Karen

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve found our service to be the best compared to your past experiences, and that our communication and speedy delivery met your expectations.

Your kind words mean a lot to our team, and we’re so pleased to have been able to support you.

Best wishes,

The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年8月27日

Hello Robert,

Thank you for your message, and I’m very sorry for the frustration this has caused.

The recent surge in demand for Mounjaro, following concerns about price changes, has meant stock has been moving far quicker than anticipated. While I do not work directly with the pharmacy team that manages supply and dispatch, I always aim to provide the most accurate information available at the time of enquiry. Unfortunately, availability can change rapidly and this is outside of our control. Please rest assured that we would never knowingly mislead patients, and we take your feedback seriously.

At present, Mounjaro 15mg remains out of stock. However, new supplies are expected to arrive on Monday. Alternatively as mentioned by our clinician in your reply earlier, we can dispatch Mounjaro 12.5mg immediately and refund the difference in cost. If you would like to proceed with the 12.5mg option, we kindly ask you to provide evidence of your current prescription (such as a photo of your medication label or packaging) so that we can ensure safe and appropriate supply.

We sincerely apologise for the disruption this situation has cause, especially after your efforts to confirm availability in advance and we truly appreciate your patience and understanding while we work through this period of exceptionally high demand.

Warm regards,

The Virtual Slimming Clinic

Thevirtualslimmingclinic からの回答

2025年8月22日

Hello Alexandre, thank you for your feedback. We can confirm that your order was processed on the 17th and your Royal Mail tracking number has been emailed to you (tracking becomes active once the parcel has been dispatched). We haven’t received any email enquiries from you, and your last interaction with our clinical team two months ago was noted as a positive experience.
You have placed several orders with us over the past year, and we truly value your continued trust. Please rest assured that if an order is ever not processed, any payment made is always refunded within 5–7 working days. We’re sorry for any frustration on this occasion and hope to support you again in the future.

Thevirtualslimmingclinic からの回答

2025年8月22日

Thank you for taking the time to share your feedback. I’m sorry to hear about your recent experience and that you feel let down after being a long-standing customer. This is certainly not the level of service we aim to provide. Please email me directly with the details of your order so that I can review this personally and do my best to assist you.

Thevirtualslimmingclinic からの回答

2025年8月22日

Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must feel, especially when it has impacted your progress and upcoming holiday. Please be assured that we do not take payments without either fulfilling an order or issuing a refund if there is any issue.
If you can kindly email me directly with your order details, I will personally look into this and do everything I can to resolve the matter quickly for you.

Thevirtualslimmingclinic からの回答

2025年8月22日

Thank you for sharing your feedback. I’m very sorry to hear about your experience and the delay with your order. This is not the service we want for our customers. Please email me directly with your order details so I can review this personally and ensure the matter is resolved, including arranging a refund if appropriate.

Thevirtualslimmingclinic からの回答

2025年8月22日

Thank you for your feedback and I’m very sorry to hear about your experience. I completely understand how frustrating this must be, especially regarding the pens and the follow-up to your complaint. Please email me directly with your order details so I can urgently review this matter, arrange a resolution, and ensure you are not charged incorrectly going forward.

Thevirtualslimmingclinic からの回答

2025年6月14日

We’re truly sorry to hear about your experience, Please accept our sincere apologies for the inconvenience caused.

We've tried to locate your order using the name on this review, but unfortunately, we haven’t been able to find it. To help us investigate this further and assist you as quickly as possible, could you please send us your order number or email us directly at info@thevirtualslimmingclinic.co.uk.

Once we receive your details, I will make sure one of our team members will personally call you on Monday to resolve this matter.

Thank you for your patience, and again, we're very sorry for the trouble you've encountered. We're here to help and committed to making this right.

Thevirtualslimmingclinic からの回答

2025年5月7日

We’re really sorry to hear about your experience and sincerely apologise for the inconvenience caused.

We take this feedback seriously and want to resolve this for you as quickly as possible. Could you please confirm if you’ve sent us an email regarding the issue? If not, kindly send the details to info@thevirtualslimmingclinic.co.uk so our team can investigate and assist you promptly.

Again, we apologise for the frustration caused and appreciate your patience while we look into this.

Best regards,
The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年5月7日

Thank you for your feedback, and we're very sorry to hear about your experience.

As we are already in communication with you via email, please rest assured that your case is being taken seriously. Since this issue relates to a potentially faulty pen, our pharmacy team is currently reviewing it and escalating the matter to the manufacturer for further assessment, as per the required process.

We will continue to keep you updated on the progress via email and aim to resolve this as soon as possible.

Thank you again for your patience and understanding.

Best regards,
The Virtual Slimming Clinic Team

Thevirtualslimmingclinic からの回答

2025年3月27日

Thank you so much for your lovely review! We're really glad to hear the ordering process was smooth and that our support team could assist you quickly. We're always here to help and look forward to serving you again!

Thevirtualslimmingclinic からの回答

2025年3月7日 に更新

We sincerely apologise for the experience you've had. Please rest assured that we are absolutely not a scam, and we take customer satisfaction very seriously.

Could you kindly provide us with your order ID so we can look into this for you as a priority? Please email your order number to info@thevirtualslimmingclinic.co.uk, and we will investigate this immediately. If you prefer a full refund, we will process your request as soon as possible.

We truly appreciate your patience and look forward to resolving this for you.

Best regards,
Patient Support

Thevirtualslimmingclinic からの回答

2025年2月24日

Hi Leticia,
We’re very sorry for the issues you’ve experienced with our chat and email.
Our Clinical Nurse Advisor did send an email regarding your order, and I've copied the email below for your reference. Please check your spam or junk mail folders, and if you still can’t locate the email, kindly contact us at info@thevirtualslimmingclinic.co.uk so we can sort this out as soon as possible.

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Hi,

I'm just emailing you as I'm concerned regarding your order. It has been noted an IT issue must have happened as we have received your payment but no order. It's for a large amount I just wanted to ensure nothing was missed. Can you please confirm what you wanted to order drug and quantities and I can process it manually for you.

Thanks

Louise Joyce
Clinical Nurse Advisor
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Best regards,
Patient Support

Thevirtualslimmingclinic からの回答

2025年2月13日

We sincerely apologise for the delay and any frustration this has caused. We completely understand your concerns and want to assure you that we are working to resolve this as quickly as possible.

We sent an email on February 7th at 6:05 PM regarding your consultation and are currently awaiting your reply. Could you please check your spam or junk folder in case it was filtered there? In the meantime, we will attempt to call you to discuss your consultation and ensure everything is processed smoothly.

Thank you for your patience, and we truly appreciate your continued support. Please rest assured that we are prioritising your order.

Best regards,
Patient Support

Thevirtualslimmingclinic からの回答

2025年1月29日

Thank you for sharing your concerns. We want to assure you that we are definitely not a scam. In December, we went through a management change and are still in a transition period, which has unfortunately come with some technical challenges. We completely understand how frustrating this must be, and we sincerely apologise for any inconvenience you've experienced.

Our team is actively working to improve our technology and processes to ensure a smoother experience for both existing and new patients. We remain fully committed to fulfilling orders and providing the best service possible.

We truly appreciate your patience and understanding during this time. If you’re still having trouble placing an order, please reach out to us directly, we would love the opportunity to assist you.

Best regards,
Patient Support