Thevirtualslimmingclinic レビュー 

Thevirtualslimmingclinic からの回答

2025年1月28日

Thank you for sharing your concerns and experience. I deeply apologise for the stress and frustration caused by the situation. I completely understand how disappointing this must be, and I assure you that your feedback is being taken very seriously.

In December, our company underwent a significant management change, and unfortunately, at the same time, we faced unexpected technical issues. These issues impacted our ability to manage orders and respond to customer inquiries in a timely manner. We sincerely regret that this has affected your experience with us.

We are now operating under new management and are working diligently to address these problems and rebuild trust with our customers. Resolving issues like yours is a top priority for us, and we want to ensure no one is left feeling neglected.

Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address used during registration. We will thoroughly investigate your order and ensure that any money taken for unprocessed orders is refunded immediately.

Once again, we deeply apologise for the inconvenience and stress this has caused. We truly value your patience and understanding as we work to improve our services and restore confidence in our operations. Thank you for bringing this to our attention, and we hope to resolve this matter to your satisfaction as quickly as possible.

Regards,
Patient Support

Thevirtualslimmingclinic からの回答

2025年1月27日

Thank you for your feedback and for bringing this to our attention. We sincerely apologise for any confusion caused by our automated email updates and for any frustration this has caused you.

To clarify, we received your order over the weekend and began processing it today (Monday). Once the order is reviewed and approved by our prescribers, it will be promptly sent to the pharmacy for delivery. You will receive tracking details as soon as the item is dispatched. The review process typically takes 1–2 days, which is within our usual timelines.

We understand how the email updates may have seemed contradictory, and we truly apologise for any misunderstanding this may have caused. We are committed to ensuring your order is handled efficiently. If our service has not met your expectations and you would prefer a refund, please let us know, and we will process it immediately.

Thank you for your patience and understanding.

Kind regards,
Support Team

Thevirtualslimmingclinic からの回答

2025年1月21日

Thank you for taking the time to share your experience. I want to sincerely apologise for the frustration and inconvenience you’ve encountered.

We understand how disappointing this situation has been, especially given your trust in us from your previous positive experiences. I’d like to assure you that in December, there was a significant management and operations change within our organisation, which regrettably caused disruptions to our usual service levels.

We are fully committed to restoring the standards you have come to expect from us. Our team is working tirelessly to address past issues and ensure every customer receives the care and support they deserve moving forward.

If you could kindly provide your order details, I will personally ensure that your case is resolved as a priority. Please email us so we can assist you further.

Once again, I deeply regret the inconvenience this has caused and truly appreciate your patience as we work to rebuild your trust in us.

Kind regards,
Patient Support Team

Thevirtualslimmingclinic からの回答

2025年1月28日

We sincerely apologise for the negative experience you’ve had with our clinic. Your frustration is completely understandable, and we deeply regret the inconvenience caused.

In December, our company faced significant challenges due to a management change combined with unexpected technical issues. Unfortunately, this impacted order processing and customer communication, and we take full responsibility for the shortcomings during that period.

We want to make things right for you. Please email us at info@thevirtualslimmingclinic.co.uk with your order details or the email address you registered with. We will promptly investigate the issue, and if your order wasn’t processed or delivered, we will ensure a full refund of £168.50 immediately.

We understand the stress this situation has caused, and we are committed to addressing all concerns and improving our operations under the new management. Your feedback is invaluable as we work to rebuild trust with our customers. Thank you for bringing this to our attention, and we deeply apologise for the inconvenience caused.

Thank you.
Patient Support