I had an issue with a product, but the team was extremely responsive and easy to communicate with. They were accommodating and gave good advice concerning product care. Amy and Kodiak have been lovely... もっと見る
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レビュアーのコメントを見てみましょう
I received a pair of the Thigh Society shorts that had a small hole on one of the seams. I contacted customer support and they immediately sent me a new pair and I didn't have to send the other pair b... もっと見る
企業が回答しました
Thigh Society only sells slip shorts. They have a return policy which states that they don't except returns on undergarments with the only caveat being that they will exchange one pair for size. The... もっと見る
企業が回答しました
Very responsive company to communicate with. Excellent product. I purchased the cotton brief. I am curvy hips with a small waist. I really like how the cotton waistband hugs your waist comfortably to... もっと見る
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4.0
ほぼ満足
79件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great communication
I had an issue with a product, but the team was extremely responsive and easy to communicate with. They were accommodating and gave good advice concerning product care. Amy and Kodiak have been lovely, patient, and very helpful.
2026年4月15日
自発的なレビュー
The shorts are always PERFECT
2026年4月14日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for sharing this! We are so happy to hear your slip shorts have been such a consistent win for you. It really means a lot to have your support!
What a fabulous company with great…
What a fabulous company with great customer service. I had an issue on sizing which was my fault and I emailed them. They got back to me right away and resolved my issues right away. I will buy again for sure oh and, the breathable is what I bought and they are so comfortable. Can’t even tell I have them on!
2026年4月18日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words! We are so glad our team could help quickly with your sizing and get everything sorted for you. It means a lot to hear you are finding your slip shorts so comfortable and easy to wear. We truly appreciate your support and look forward to your next order!
Great customer support!
I received a pair of the Thigh Society shorts that had a small hole on one of the seams. I contacted customer support and they immediately sent me a new pair and I didn't have to send the other pair back. That was great customer service and I will continue to purchase from them in the future. I love being able to wear dresses without worrying about uncomfortable thigh rubbing/chafing!
2026年4月12日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your thoughtful review! We are sorry to hear about the issue with your original pair, but we are so glad our team was able to quickly make it right. It means a lot to know you felt taken care of. We are also so happy to hear your slip shorts are helping you stay comfortable and chafe free in your dresses. We truly appreciate your support and look forward to serving you again!
Excellent customer service
Excellent customer service! Resolved my issue quickly & efficiently. 5-star fabulous!
2026年4月2日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words! We are so glad we could resolve your issue quickly and efficiently. Your feedback means a lot to us, and we truly appreciate your support!
Made for comfort
I have nothing but good things to say about the slip shorts. They are so light and very comfortable. The only problem i had was getting the correct size but they graciously sent another pair. I highly reccomend if you just want something under dresses, pants. capris, ext.. if you want to stay cool feeling.
2026年4月10日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words and recommendation! We are so happy to hear you are loving your slip shorts and finding them light and comfortable. We are also glad we could help get the sizing sorted for you. It means a lot to know they are helping you stay cool and comfortable under all your outfits!
Very responsive company to communicate…
Very responsive company to communicate with. Excellent product. I purchased the cotton brief. I am curvy hips with a small waist. I really like how the cotton waistband hugs your waist comfortably to support a feeling of confidence and comfort. I have yet to wear them but I am assured with the cotton liner.
2026年4月9日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your thoughtful review! We are so glad to hear you had a great experience communicating with our team and that you are loving your slip shorts so far. It is wonderful to know they feel comfortable and supportive, and we hope you love them even more once you start wearing them out and about!
Great customer service
Great customer service — quick on the reply with friendly and helpful corrective actions.
2026年4月5日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your thoughtful review! We are really glad to hear you had a positive experience with our customer service team. Providing quick, friendly, and helpful support is always our goal, and your feedback means a lot to us.
What a great product!
I love them I bought 2 cooling and one original I wore the cooling pair the day after I got them so great! I want to wear dresses and skirts all the time now.
2026年4月1日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words! We are so happy to hear you are loving your slip shorts, especially the cooling styles. It means a lot to know they are helping you feel more comfortable and confident wearing dresses and skirts. We truly appreciate your support!
Shorts arrived with a hole in it
UPDATE:
THEY SENT A REPLACEMENT AFTER WRITING THIS REVIEW.
ORIGINAL POST:
Shorts arrived with a hole in it. Have been trying to get in touch with the company for over a week and they have not replied. No phone number listed to call. So far not impressed. For the amount they charge this is very disappointing.
2026年3月30日
自発的なレビュー
thighsociety.com からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your slip shorts arrived damaged. That’s definitely not the experience we want for our customers, and we completely understand how disappointing this must feel.
We also apologize for the frustration around not being able to get in touch. We’ve taken a close look but haven’t been able to locate any messages from you in our system, which certainly isn’t the experience we aim to provide.
That said, we have now reached out to you directly using the email address associated with your order. Please feel free to reply to that message at your convenience. We would be more than happy to arrange a replacement for your damaged slip shorts and look into what may have gone wrong here.
We truly appreciate your patience and the opportunity to make this right.
Problems with returns/refunds
The item I received had no liner on it for hygiene so I respectfully tried it on over mine. The garment was uncomfortable and I did not like the quality. They said I could not return due to hygiene. When asked if I could get a refund for an item I did not like, they do not do refunds either. Never received a paper copy of my transaction with the item when I received it. I did not want a replacement item, only a refund. Most intimate women items are returnable and/or refundable. I am out $50 and with an item I won't wear. Bad customer policy for return and refund.
2026年3月28日
自発的なレビュー
thighsociety.com からの回答
Thank you for your feedback. We’re sorry to hear the slip shorts did not meet your expectations in terms of comfort and quality.
Our return policy and Fit Guarantee are outlined on our website prior to purchase. Due to the intimate nature of our products, we are unable to accept returns or offer refunds once slip shorts have been tried on. However, if the fit was not right, our Fit Guarantee allows for a reshipment in a different size or style.
Please feel free to reach out to us at info@thighsociety.com and we’d be happy to help.
We also appreciate your note about packaging and receipts, and will take this into consideration.
Thank you again for sharing your experience.
I’ve worn the cooling shorties for a…
I’ve worn the cooling shorties for a little over a year and LOVE THEM so I ordered 2 more pair. But my new shorts were rolling up my thigh which had never once happened before. I emailed and figured I would just get a “sorry-no refunds” type response but I sure did not! Amy responded very quickly, gave me some hacks to try, and said if those didn’t work we could look into replacing. After a few back and forth emails that were immediately responded to, I have a new pair coming! Excellent customer service!
2026年3月27日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words. We’re so happy to hear how much you love your slip shorts and that they’ve been a go-to for you over the past year.
It means a lot to know you had a great experience with our support team. We always aim to be responsive, helpful, and make sure you feel taken care of.
We truly appreciate you taking the time to share this!
Misleading Return Policy
Thigh Society only sells slip shorts. They have a return policy which states that they don't except returns on undergarments with the only caveat being that they will exchange one pair for size. They intentionally mislead buyers since they call their products slip shorts, not undergarments, yet the won't except returns on the slip shorts. So why not say no returns on slip shorts.
2026年3月17日
自発的なレビュー
thighsociety.com からの回答
We apologize for any confusion, but our slip shorts are considered undergarments. For hygiene reasons, our Fit Guarantee clearly states that we do not accept returns. This information is outlined on our site before purchase so customers can make an informed decision.
That said, our policy goes beyond a standard no return approach. If the fit is not quite right, we offer a complimentary reshipment so you can try a different size or style at no additional cost. In your case, we offered exactly that based on the preference you shared.
Our goal is always to make sure you end up with a pair of slip shorts you love, and we stand by that commitment. If you would still like to take advantage of the reshipment option, please reach back out to us directly at info@thighsociety.com and we’ll be happy to assist.
Happy Customer
Order came very fast. So very comfortable, will be ordering more and telling my friends. Happy Customer!
2026年3月26日
自発的なレビュー
thighsociety.com からの回答
Thank you for the wonderful review. We are so happy to hear your order arrived quickly and that you are loving the comfort of your slip shorts. It means a lot to us that you plan to order more and recommend them to your friends. We truly appreciate your support and are glad to have you as part of the Thigh Society community.
The shorts didn't fit me right but the…
The shorts didn't fit me right but the customer service was amazing. They went above and beyond to help me and returned them no problem.
2026年3月20日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words about our customer service. We are sorry the slip shorts were not quite the right fit for you, but we are really glad our team was able to help and support you. Providing thoughtful, attentive service is very important to us, and your feedback means a lot. If you ever decide to try our slip shorts again, we would love to help you find a pair that works perfectly for you.
Exceptional customer service
First time purchaser and I wasn’t sure if I had ordered the correct size. Contacted customer service, who were extremely helpful and then sent a pair in a different size. Above and beyond what I would expect. Thank you.
2026年3月17日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your kind words! We’re thrilled to hear our team could help you find the right fit and make your first experience a great one. We hope you love your slip shorts and look forward to having you shop with us again!
WARNING buyer beware
WARNING buyer beware
I ordered 2 pairs of slip shorts. The first package got lost at the post office and I contacted customer service asking them to initiate a mail search request with the post office but they didn’t do it. They told me they were sorry and going to expedite a free replacement but it wasn’t free as I already paid for it. The second package did not arrive either. The tracking said it was handed to someone at my address which is a blatant lie as I was home all day waiting for the package. They said they won’t refund my money because you can’t return undergarments but I’m not returning anything because I still don’t have my order after over 20 days. There is no phone number and the email is sus. I would not recommend this company to my worst enemy. I had to file a dispute through my financial institution to get my money back.
I just wanted the underwear but I’m so deflated by this experience. They aren’t even trying to appease me in any way. Total bum out. They did not issue a refund. My bank issued the refund. They said they couldn’t refund my money so in order to appease me they were going to send another two pair for free. Nor will they help me do a search with my local post office to locate the package. They did communicate with me but the support I received was lousy and again BEWARE. SAVE YOUSELF THE HASSLE and shop somewhere else.
2026年3月10日
自発的なレビュー
thighsociety.com からの回答
We’re very sorry to hear how frustrating this experience has been for you. We understand how disappointing it must be to wait for an order that you were looking forward to receiving.
After you reported the first package as missing, our team fulfilled and shipped a replacement order to the same address provided. Both shipments were accepted into the USPS delivery network with valid tracking numbers. Unfortunately, once packages are handed off to USPS, the delivery process is outside of our direct control.
Even so, we have still worked to resolve the situation and have issued a full refund for your order. We have also responded to you privately to provide additional details and assistance if needed.
We want to reassure you and anyone reading that we are a legitimate business and we do our best to resolve situations like this when carrier delivery issues occur. Please feel free to respond to our direct message if there is anything further we can do to assist you.
I can't fault the Cargo for comfort but...
I purchased the Cargo style mainly for travelling and I can't fault the product for comfort, being lightweight and perfect for exercising or under clothing. However, the "wiff wiff" sound of my legs rubbing was not expected and somewhat unwanted. Maybe others won't hear it, but I do and I can't unhear it either.
Kerry (she/her) not Geoff!
2026年3月10日
自発的なレビュー
thighsociety.com からの回答
Thank you for taking the time to share your feedback. We’re so glad to hear that you found the Cargo style comfortable, lightweight, and great for travel, exercise, and layering under clothing. That is exactly what we designed it for.
We’re sorry to hear the “wiff wiff” sound you noticed was not what you expected. When fabric moves as your thighs brush together, a light sound can sometimes occur. It is a normal characteristic of the material and often blends into everyday background noise, but we completely understand how it can become noticeable once you have picked up on it.
We would love the chance to help and explore your options. Please feel free to reach out to us directly at info@thighsociety.com
and our team will be happy to assist further.
All over amazing
I had an issue with my order and the customer service agent solved the issue! I’ve been buying these for 5 years and they are so great. I wear them for all kinds of situations or times. I wear the longer ones as shorts at home, especially the cooling one in the summer! I wear them with a long t shirt. I wear them to bed and lounging. So amazing wearing them under skirts or dresses. The fit is perfect, even if I get a size above or below my actual size they still fit, they aren’t tight around the waist or dig into your stomach. They are one of my best purchases.
2026年1月29日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for your thoughtful review and for being with Thigh Society for five years. We are so glad our customer service team was able to resolve your issue quickly.
It means the world to hear how much you love your slip shorts and how many ways you wear them, from lounging at home to staying cool in the summer and layering under skirts and dresses. We designed them to be comfortable, versatile, and easy to wear, so knowing the fit works well for you is the best feedback we could receive.
We truly appreciate your support and are so happy our slip shorts continue to be one of your best purchases.
great customer service
I had an issue when I ordered where I used Shop and didn’t realize my Shop account had the wrong delivery address on file… it was so close just the wrong address. I contacted customer service and they got back to me quickly, kindly, AND sent me a new package!! Not only that but the product itself is fantastic.
2026年1月19日
自発的なレビュー
thighsociety.com からの回答
Thank you so much for the kind words. We’re really happy we could help get everything sorted and make it right for you. It means a lot to hear you’re loving your slip shorts, and we truly appreciate you sharing your experience.
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