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Think Protection レビュヌ 946

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TrustScore 5段階評䟡の4

3.9

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5぀星のうち1の評䟡

I wish i can give them a ZERO worst company to deal with App doesn't work at all had so many issues with the app resetting password and no one is able to help from their customer service all the... もっず芋る

5぀星のうち4の評䟡

Of course we paid enough to protect our home, but considering how it becomes necessary to find a good security solution, as the law is not always on your side. This company has a proven track record a... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent system, easy to install. I was a bit intimidated at first, but fears quickly subsided. Had everything (5 window/door sensors, smoke alarm, flood sensor, doorbell camera, two outdoor motion... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Was looking for an app controlled wireless system with reasonable monitoring rates. A friend referred me to ThinkPro. After some comparison shopping, I gave them a call. Responsive, fast, no nonsense... もっず芋る

䌁業が回答したした

䌁業情報

  1. セキュリティヌ サヌビス
  2. 盗難譊報噚店
  3. 防犯グッズ店
  4. セキュリティヌ システム販売業者

圓該䌁業による蚘述

At Think Protection, we believe security should be easy, affordable, and accessible to everyone. That’s why we offer the most advanced home alarm systems at the lowest price in the industry.

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3.9

ほが満足

TrustScore 5段階評䟡の4

946件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

They did not handle my system


They did not handle my system implementation correctly.

2022幎2月18日
Think Protection ロゎ

Think Protection からの回答

Hi Brian. We have reviewed your case and a representative will reach out to you. We understand that you cancelled your system about 3 years ago and called to reactivate. We needed to upgrade your system with a new 5G enabled card and the customer service representative offered you the new 5G chip at our cost. Sorry if this was unexpected, but we are upgrading all cell-based systems. We are of course happy to chat further and sorry that we did not meet your expectations. Thank you, there thinkpro team.

5぀星のうち5の評䟡

Great customer service

Customer service rep was able to help me reactivate and also gave me a great deal. He was also able to help me helped me out during the implementation and followed up after the installation to help resolve issues proactively. They also sent out missing parts
for free. It was a delight to work with the implementation team. Thanks

2022幎2月16日
Think Protection ロゎ

Think Protection からの回答

Thanks Gabriel. We appreciate you taking the time to reply and letting us know how we did. Our sales advisors and out installation advisors go out of their way to get you the best deal and help you get the system set up right. We have shared your review with the team - as it makes their day! Thank you, the thinkpro team.

5぀星のうち5の評䟡

5 stars!

5 stars!
Very knowledgeable support staff.
Extremely fast response times to alarms and questions.
Equipment functions as described.
Fees are reasonable.

2022幎1月27日
Think Protection ロゎ

Think Protection からの回答

Thank you for taking the time to provide feedback. We understand the value of reviews and how it helps others in their decision making. We are glad to see thinkpro was the right choice for you.
thinkpro Team

5぀星のうち5の評䟡

Premium alarm Company

There service is fantastic. I had a couple issues that were dealt with in a quick and professional manner.

2022幎1月16日
Think Protection ロゎ

Think Protection からの回答

Hi there. Thank you very much for updating the review and the team is very happy they could help/make things better. Thank you again, the thinkpro team.

5぀星のうち4の評䟡

Very professional team of people

It was a pleasure working with Vickram. Very patient and helpful. The activation team was excellent as well.

2022幎1月14日
Think Protection ロゎ

Think Protection からの回答

Thank you very much Jasmine. The team really appreciates the nice note. All of our advisors are trained to sell the right home security systems for you and make installing as well. Thank you again, the thinkpro team.

5぀星のうち5の評䟡

Excellent service

Excellent service. Representative are very efficient and professional

2022幎1月14日
Think Protection ロゎ

Think Protection からの回答

Thansk you very much France. The team at thinkpro works hard to make sure customers have a great experience.

5぀星のうち5の評䟡

Good prompt service

Easy to install, staff very prompt and good to work with. Incentives and Reasonable rates.

2022幎1月2日
Think Protection ロゎ

Think Protection からの回答

Thank you very much for this nice reply! Appreciate the vote of confidence. We have a great referral program where you can get free months of monitoring and you friend gets a great deal.
Thank you the thinkpro team.

5぀星のうち4の評䟡

Overall I'm very pleased with the


Overall I'm very pleased with the service. I was initially worried that installing the system myself while on the phone with a technician would be difficult, but it ended up being straightforward and the technician was very helpful. Having a hands-free or speaker phone is a must!

Now that everything is installed, I did find there was one aspect of the installation missing in the printed instructions and not mentioned by the technician: orientation of the sensors so that you can later open the cover and replace the batteries. I didn't think about this until after the units were installed. By bad luck, two of the sensors were adhered in a corner of the door casement that blocks access to the tab that releases the cover. When it comes time to replace the batteries, I will have to remove the sensors, rotate 180 degrees, and re-adhere. Not a huge deal, but worth mentioning.

2021幎12月30日
Think Protection ロゎ

Think Protection からの回答

Thank you very much Chris for the nice note. We appreciate the thorough review. There are tricks to changing the batteries - we have some videos on the site, but can also call us at 1-855-76THINK when the time comes. Most batteries last over 3 years so this will not be a frequent event. Thank you, the thinkpro team.

5぀星のうち1の評䟡

Very disappointing (non) reaction to an alarm going off

You didn't even know that my alarm was going off until I called, and by then it had been going off for 4 minutes. It took a half hour before anyone went to check out the situation at my shop. When I mentioned this to the monitoring operator he informed me that Think Protection doesn't pay them enough to do a proper job.

The entire experience left me very uneasy and I plan to call in to discuss this when I get a chance.

2021幎12月29日
Think Protection ロゎ

Think Protection からの回答

Crystal. We are very sorry about this experience. Please contact us immediately at 1-855-76THINK so we can do a proper investigation. Not sure why the operator in question would make a comment like this we pay for monitoring like any other alarm company and the company we use services both Canada and the USA. We hope we can win back your trust, please contact us. Thank you, the thinkpro team.

5぀星のうち5の評䟡

Excellent customer service

Purchased a home with a Think Protection system which needed one phone call to set back up and subscribe. Customer service was excellent.

2021幎12月20日
Think Protection ロゎ

Think Protection からの回答

Thank you very much! The system is easy and the team appreciates the positive comment! Thank you, the thinkpro team.

5぀星のうち5の評䟡

Great price and great customer service

Great price and great customer service. Easy to install.

2021幎12月20日
Think Protection ロゎ

Think Protection からの回答

Thank you very much. We want all customers to the happy. Thankyou for the vote of confidence! Then thinkpro team.

5぀星のうち5の評䟡

Best price and service equals amazing value

Amazing customer service
I wish every transaction in my life could go half as perfectly as my order went
Alarm arrived on time
Everything was in box and set up was so easy
Thanks

2021幎12月20日
Think Protection ロゎ

Think Protection からの回答

Thank you very much. The team likes to hear about great customer experiences like this ... please tell a friend as we have a great refer a friend program for you. Thank you, the thinkpro team!

5぀星のうち5の評䟡

I have been a Think Protection customer


I have been a Think Protection customer for a year! Super easy to install and gives me peace of mind knowing my family and home are well protected!

2021幎11月27日
自発的なレビュヌ
Think Protection ロゎ

Think Protection からの回答

Thanks very much Kyle! We really appreciate the review, the thinkpro team.

5぀星のうち5の評䟡

Easy to install and great protection

I have been a Think Protection customer for a few years. It was very easy to install and gives me peace of mind knowing my family and home are well protected!

2021幎11月11日
自発的なレビュヌ
Think Protection ロゎ

Think Protection からの回答

Thank you very much M. Sinclair. The thinkpro team believes that we help make DIY home security easy to install and maintain.

5぀星のうち5の評䟡

I’d like to commend Maciej Gerwel on


I’d like to commend Maciej Gerwel on his excellent support. We have a wireless business, we have issues from time to time and Maciej always so prompt to help us, has a lot of patience until issues are fixed. He follows up with me on each problem and make sure everything is gone well and smooth. Well done man! Amazing experience with you! Keep up the good work.

2021幎11月10日
自発的なレビュヌ
Think Protection ロゎ

Think Protection からの回答

Wow-what a great vote of confidence in our team member, Maciej! He is a pro and we always get great feedback on him helping our customers. Thank you again, the thinkpro team. P.S. Please tell a friend about thinkpro - knowledgable customers our our best source for new customers!

5぀星のうち5の評䟡

Very pleased at how everything went


Very pleased at how everything went smoothly. The devices install really well with the strong glue backing . The tech support was excellent. The whole process started with Maciej’s care and explaining of what we needed to do , and that you have this wireless equipment to make a complete system that our insurance company insisted on. All in all very happy with the whole experience and I would definitely tell a friend about the using Think Protection. Thanks to all the team . Clayton Spanton

2021幎10月26日
Think Protection ロゎ

Think Protection からの回答

Clayton, thank you very much for the nice review. The thinkpro team really appreciates this! And please do tell a friend - there's a referral program that gives a great deal to your friend and a nice reward for you! Thank you again, the thinkpro team.

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