Thomas Edward Jewellers レビュー 

57
•
TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

I ordered a ring as a present and despite paying for fast delivery within 2-3 days, it didn't arrive for over a week. They gave a reason for the delay, which is fine, however having to chase up a 2... もっと見る

5つ星のうち5の評価

Really great experience with Thomas Edward Jewellers in the UK. I love the design of their mens onyx ring as well as the price! I checked with shipping and was surprised that they shipped fast and the... もっと見る

5つ星のうち5の評価

Finding the perfect ring was only half the journey. The other half was price, delivery and customer service. Normally I would be reluctant to purchase items like jewellery out of country but very glad... もっと見る

5つ星のうち3の評価

I had a frustrating experience to begin with. I was told my payment hadn’t been received, even though the money had left my account. I had to contact my bank, get an ARN, and prove the payment h... もっと見る

企業情報

  1. 宝石店
  2. ・
  3. 宝飾品修理サービス
  4. 宝石商
  5. 宝石彫刻家

当該企業による記述

At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty. All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care. We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item. Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime. — Thomas Edward Broadley


連絡先

3.8

ほぼ満足

TrustScore 5段階評価の4

57件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 72%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

3.8

すべてのレビュー

(57)

過去12か月のレビュー数: 49件

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5つ星のうち5の評価

Placed an order really late at night…

Placed an order really late at night and got an email almost right away saying that the emerald earrings I chose were defective and could I wait til the new line was out. I couldnt, as it was for a birthday so he came back to me with another pair. The pair I received were absolutely perfect. I thought the colour of the stones was so clear and bright and such a gorgeous shade of green. I am delighted with the order and so is my friend who absolutely adored them.

2025年11月18日
Thomas Edward Jewellers ロゴ

Thomas Edward Jewellers からの回答

Thankyou Claire, we try and go above for our customers. It was a pleasure dealing with you presonally and would love to see you back again.

Merry Christmas, your kind words are appreciated

Kindest Regards

Tom Director

Thomas Edward Jewellers

5つ星のうち3の評価

Misleading Description: Not Chunky, But Delicate

I purchased the Chunky Cross Pendant specifically because the description included the word "chunky," as I was looking to replace a beloved, substantial cross I had recently lost.

​The length (15 mm) and width (10 mm) were exactly what I expected. However, I was severely disappointed with the thickness, which measured only 1 mm. My previous cross of the same length and width was approximately 4 mm thick, which gave it a true "chunky" and robust feel.

​The item I received is undeniably pretty and well-made, but it is thin, lightweight, and delicate, making the term "chunky" entirely misleading for a buyer seeking something substantial. This pendant is quite small and feminine, definitely not the robust piece I was expecting.

​I have decided to keep it, as it will make a lovely gift for one of my granddaughters, but I will need to continue my search for a more appropriately sized, thicker replacement for myself. I would suggest Thomas Edwards Jewellers review their product language (or fully disclose pendant dimensions) to better reflect the true nature of this piece.

As an aside, I do have to say that the communication I had with Jordan from the company was excellent as they took their time to respond to a query I had with regards to the tracking/delivery. Although the item turned up a day later than they advised, I was able to keep up to date via the Royal Mail website.

2025年11月24日
Thomas Edward Jewellers ロゴ

Thomas Edward Jewellers からの回答

Im sorry to hear the thickness wasnt to your liking, we try to be as transparent as possible. In fact the word chunky is provided from our supplier to title the item listing you saw and purchased. I will relay this information to my supplier, the word chunky can be determined differently from person to person.

I will take this onboard as constructive crtisicism, thankyou for your words refering the quality of the item we take pride in what we do and try to provide the best jewellery buying experience in the UK.

We hope to see you again

Kindest Regards

Director Thomas Edward Jewellers

5つ星のうち5の評価

Great service from the team making a…

Great service from the team making a special Birthday present extra special.

2025年8月5日
Thomas Edward Jewellers ロゴ

Thomas Edward Jewellers からの回答

Hi Sean,

Thank you for your kind words! We’re so pleased we could help. It’s always our goal to provide both beautiful jewellery and a service that makes every occasion memorable.

We truly appreciate your support and look forward to helping again in the future.

Kind regards,
Jordan & Thomas

5つ星のうち5の評価

Amazing experience

Wow the jewellery i ordered is fabulous. And quick delivery times! The customer service is amazing you speak to real people and they really help you out. Thanks again Thomas Edwards I'll surely be back soon!

2025年8月15日
自発的なレビュー
Thomas Edward Jewellers ロゴ

Thomas Edward Jewellers からの回答

Hi Jacob,

Thank you so much for your wonderful review! We’re delighted to hear you’re happy with your jewellery and that our delivery and customer service met your expectations. It means a lot to us that you value speaking directly with our team – we always want to make the experience as personal and helpful as possible.

We truly appreciate your support and look forward to welcoming you back again soon.

Kind regards,
Jordan & Thomas

5つ星のうち5の評価

Absolutely delighted with my order

Absolutely delighted with my order – the delivery was fast and arrived when expected. Everything was packaged securely and presented beautifully. Couldn’t ask for better service – highly recommend!

2025年4月3日
自発的なレビュー
Thomas Edward Jewellers ロゴ

Thomas Edward Jewellers からの回答

Hi Ellie,

Thank you for your lovely feedback! We’re delighted to hear you’re so pleased with your order and that everything arrived quickly, securely packaged, and beautifully presented. It’s wonderful to know we could provide the level of service you deserve.

Your recommendation means a lot to us, and we look forward to welcoming you back again soon.

Kind regards,
Jordan & Thomas

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