The Thrifty Gentleman レビュー 

The Thrifty Gentleman からの回答

2025年7月11日

Hi Michael, many thanks for your positive review. I am so sorry to hear about the issue. I personally check every strap before it gets dispatched so I will have to hold my hands up and say unfortunately this slipped through my own QC checks - I am extremely sorry. Happy to hear you managed to get it sorted in the end though. This is not the quality standards we normally expect though so I have just dropped you an email with a little offer included to say sorry! Hope you have a great weekend. Kind regards, Jonathan

The Thrifty Gentleman からの回答

2025年7月8日

Thank you so much for the positive feedback - great to hear that you found our website easy to use and you found the watch strap you wanted. Best wishes, Jonathan

The Thrifty Gentleman からの回答

2025年7月6日

Thank you very much for the positive review. Delighted to hear you are happy with your new strap. Best wishes, Jonathan

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2025年7月3日

Thank you so much Richard! Delighted to hear you are so happy with the straps you've bought from us. Always great to receive feedback - especially such positive feedback - from a repeat customer. Thank you! Jonathan

The Thrifty Gentleman からの回答

2025年6月11日

Thank you very much for taking the time to leave a 5 star review for us. We're very happy to hear you liked the watch strap and that it goes so well with your watch. Best wishes, Jonathan

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2025年6月5日

Thank you very much for taking the time to leave feedback for us and we are very happy to hear you were pleased with everything! Many thanks again, Jonathan

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2025年5月16日

Thank you very much for taking the time to leave feedback for us. Always delighted to hear from happy customers. Many thanks, Jonathan

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2025年5月12日

Thanks very much for the 5 star review. Greatly appreciated! Kind regards, Jonathan

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2025年5月7日

Hi Stevie, thank you so much for the kind review. Delighted to hear you were happy with both your watch strap and your experience shopping with us! Best wishes, Jonathan

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2025年5月1日

Hi Ben, thank you so much for the 5 star review - we are delighted to hear you were happy with both the watch straps you ordered and our customer service. It was my pleasure and we're always here and available to chat about any customer questions or queries. Look forward to welcoming you back in the future! Kind regards, Jonathan

The Thrifty Gentleman からの回答

2025年4月23日

Thank you so much for taking the time to leave us a review. We're delighted to hear you were happy with your new watch strap. Best wishes, Jonathan

The Thrifty Gentleman からの回答

2025年4月23日

Great news - we look forward to seeing you again in the future! Thank you for leaving us a 5 star review. We're always extremely happy to hear from satisfied customers. Many thanks again, Jonathan

The Thrifty Gentleman からの回答

2025年4月11日

Hi Lyndon, thank you so much for taking the time to leave us a review. It always puts a huge smile on our faces when we receive feedback like yours! We're a small but growing business so although we're maybe not as visible yet as some other companies out there we are continuing to grow by spending time ensuring our customers have the best experience with us. Thanks again for taking the time to write your review for us - it really is greatly appreciated. Kind regards, Jonathan

The Thrifty Gentleman からの回答

2025年3月29日

Hi there,

Thank you very much for taking time to write a review for us. We are always happy to receive both positive and negative feedback as it helps us as a business.

Firstly, and maybe this is my "glass half full" view I'll focus on the positive - actually, despite a 1 star rating (the lowest option available!) you said you were pleased with the strap - so.. good news there.

Addressing the other point, we do indeed work with a number of manufacturers so it is not inconceivable that a similar watch strap would be available on other platforms by other sellers.

You also left a review for us on our website including an image and although I fully agree the colour of the strap looks very similar (if not the same) there also seem to be subtle differences in the style of the hardware (keepers and buckle - ours looking slightly rounder).

However, I also understand your frustration in buying something from us and then finding something similar elsewhere that was cheaper. I suppose it is similar to any other type of fashion item, for example trainers, buying it from one company and then realising you might have been able to purchase it cheaper elsewhere. I fully understand that it can be frustrating and disappointing.

What I'll say is we spend a lot of time working with our manufacturers to identify the best watch straps that fit with our business - great quality straps at great prices. We're always open to working with manufacturers if the straps they produce are up to the quality we expect our customers to want. Fortunately, I don't think the quality of the strap was an issue, based on your review.

Additionally all watch straps are rigorously checked (and stored and dispatched) here in the UK to make sure that only the best quality straps are sent out to our customers. I certainly can't speak specifically about other companies but quality control is something we are super hot on and, alongside our focus on customer service and customer experience, is one of the things that makes us who we are and we are super proud of that.

Overall though, we are of course sorry that you were as unhappy as you were. It's certainly not what we would want (nor expect) for our customers.

I hope my detailed response shows how seriously we take all feedback that is received.

Kind regards,
Jonathan

The Thrifty Gentleman からの回答

2025年3月29日

Thank you very much for the kind review. Very much appreciated. Kind regards, Jonathan

The Thrifty Gentleman からの回答

2025年3月27日

Thanks very much for the review, Ben. Delighted to hear you like the strap. Best wishes, Jonathan