Would leave 0 stars if it were an option!! My husband scheduled online appointments and was initially charged $10, then only 2 appointments in they charge him $298. The 3rd scheduled appointme... ãã£ãšèŠã
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I like the virtual sessions. Much less stress than traveling to meeting site. I like my assigned therapist. She listens and seems to "get me". I appreciate that sessions are covered by my insurance.... ãã£ãšèŠã
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They started sending me emails relating to scheduling details for a customer's account that had nothing to do with me. I don't even have an account with them. They included the customer's name and th... ãã£ãšèŠã
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Video appointment which wasn't bad however when it came time to prescribe the medication things went south, I was very clear upfront that I needed a prescription refill as my doctor had retired and I... ãã£ãšèŠã
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At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and moreâand we accept most insurances. Choose your ideal provider and start therapy within 3-5 days. Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online. Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.
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1000 Jefferson St Suite 1B, 24504, Lynchburg, ç±³åœ
- (855) 208-5151
- success@thriveworks.com
- thriveworks.com
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Alexis is so welcoming and she makesâŠ
Alexis is so welcoming and she makes therapy easy and comfortable
2025幎10æ1æ¥
Thriveworks ããã®åç
Hi there- It's fantastic to hear about your great experience with your therapist! Thank you for taking the time to leave a review!
Unauthorized charge
Unauthorized charge, impossible to reschedule, made an appointment without my consent
2025幎10æ1æ¥
Thriveworks ããã®åç
Hello- We are sorry to hear about your experience, we genuinely care about our clients' satisfaction, and we're eager to understand the situation better. To protect your privacy and assist you better, please email us directly at success@thriveworks.com with your name, phone number, and details of the issue. We appreciate the opportunity to address this further.
I am very pleased with the support &âŠ
I am very pleased with the support & respect received from Susan. She does not judge me but provides suggestions & information for me to put in action.
2025幎10æ1æ¥
Thriveworks ããã®åç
Hi Judy! We really appreciate you taking a moment to share your thoughts with us. We're delighted that you had a positive experience with your therapist and we're here for you every step of the way.
Please please do your homework beforeâŠ
Please please do your homework before using this company. Just google lawsuits against them or look at how many people have filed complaints. They are SHADY. They ask for your card information âjust in case of a no showâ and then draft money out of your account without filing insurance. Do your homework. There are more honest options out there. Donât trust this company.
2025幎10æ7æ¥
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Thriveworks ããã®åç
Hello TaS, we are sorry to read your review! At Thriveworks, we aim to be transparent and supportive in every interaction, and itâs disheartening to know we may have fallen short. Your concerns are important to us and we'd like to learn more about what happened. To protect your privacy and assist you better, please email us directly at success@thriveworks.com with your name, phone number, and details of the issue. Weâll review your account and work on a solution together. We appreciate the chance to help.
Out-of-Network Nightmare and Wasted $310
would give zero stars if that were an option. I sought care here because my previous psychiatrist left, and I needed continuity of treatment. I made an appointment even though it was out-of-network, expecting that I could eventually be matched with a provider in-network. After todayâs visit, I feel completely dismissed and out $310 for what was essentially a waste of time.
The medication prescribed has left me numb with no appetite, and when I called to request another provider within my insurance network, I was told there are only two providersâneither of which are actually in-network. An hour for an initial psychiatric session is far too short, especially for someone with a complex history and significant challenges.
This experience feels exploitative, unprofessional, and careless toward patientsâ well-being. I would not recommend this practice to anyone seeking help from this service.
2025幎9æ25æ¥
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Thriveworks ããã®åç
Hello Travis, we're sorry to hear about your experience and the frustration you've faced. Your concerns are important to us, and itâs disheartening to know we may have fallen short. We understand how important it is to feel heard, supported, and matched with a provider who meets both your clinical and insurance needs and we're actively working to expand in-network options and improve transparency around costs and provider availability. If you're interested in sharing more about your experience, we kindly ask that you reach out to us directly at success@thriveworks.com. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into things further.
I would give them a negative starâŠ
I would give them a negative star review if I could!! Absolutely terrible business practices. They incorrectly overcharged me back in April. I finally got a check back in August, but it was $10 short. I've been on them for a month now for my $10. Yesterday I got an email that they have issued a new bill and are going to charge my card $100!!!!!!!!!!! I haven't been to a Thriveworks provider since April! My credit card won't allow me to dispute the charges, so apparently they just get to take my money whenever they feel like it!! Fraud and theft!
2025幎9æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Thriveworks ããã®åç
Hi Sabrina, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. Weâll look into your account, see what happened, and work together from there. Weâre truly sorry youâve had this experience and appreciate the chance to help.
Joel is awesome and has been helping meâŠ
Joel is awesome and has been helping me navigate some difficult situations in my life. Thriveworks has good communication with plenty of reminders and updates for appointments.
2025幎8æ26æ¥
Thriveworks ããã®åç
Thank you so much Brian for taking the time to leave this awesome review. Weâre thrilled to learn about your positive experience with your therapist!
OVERALL RATING: SCAM
OVERALL RATING: by the end of my experience with thriveworks, or theive works, I just felt scammed.
I used thriveworks briefly and thriveworks assured me multiple times that my insurance fully covered the visits, this was after i gave them all the information, and they said they contacted my insurance. When my provider ended up switching practices, and I stopped using thriveworks, they slapped me with a $500 bill. And now theyre saying theyre going to sell the debt to a collection agency.
Not to mention, my first provider, was just talking off of a script. I'd talk for a little bit, I dont remember how long, I just remember the sessions being short, and then they'd never say much of importance, and then they'd just say the same meaningless thing at the end. The other end of the call might as well have been a recording.
If youre able, find a physical therapy office, most are willing to work with you and do telehealth, but thrive works isn't it. Thrive works will prey on you, lie to you so you sign up, then squeeze you dry. Find a real mental health service. Now i have to stress about this collections crap because of thriveworks lies.
2025幎8æ9æ¥
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Thriveworks ããã®åç
Hi Talon, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. Weâll look into your account, see what happened, and work together from there. Weâre truly sorry youâve had this experience and appreciate the chance to help.
what I expected
The company is doing what I expected to do, schedule my appointment with the right provider, get me in on time, the provider is kind, respectful and does his job well.
2025幎7æ27æ¥
Thriveworks ããã®åç
Hi Rene! We really appreciate you taking a moment to share your thoughts with us. Your feedback means so much, and we want to thank you for placing your trust in us!
1 star is way too much
2025幎7æ28æ¥
Thriveworks ããã®åç
Hi Larry, we're so sorry to read your review. We'd like to learn more about what happened and see what we can do to make your situation better. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at success@thriveworks.com. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We appreciate the chance to help.
Do not use this service
Do not use this service! The reviews are all correct! They make appointments without your knowledge then charge you. You canât call weekends to cacel or reschedule. Itâs setup up to screw over their patients. Iâm adding because no they arenât available 7 days a week. Call their 888 number they gave me. It told me to call back Monday
Look on Reddit at all the scams thriveworks have done! You canât even reply because there are so many people complaining. Iâm not able to reply to thrive email. Only thing this company takes seriously is scamming people in need of help
2025幎7æ25æ¥
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Thriveworks ããã®åç
Hello Michael, weâre sorry to hear about your experience and appreciate you bringing this to our attention. At Thriveworks, we strive to provide clear communication and compassionate support to all our clients. We're open 7 days a week to help with scheduling, rescheduling, or addressing any concerns that may come up. We take these kinds of claims seriously here, as we strive to offer the best care and want our clients to have a positive experience from start to finish. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at success@thriveworks.com. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together.
So far the experience has open me toâŠ
So far the experience has open me to realizing how to purpose my plan
2025幎7æ26æ¥
Thriveworks ããã®åç
Hello Wallace! Weâre so happy to hear about your wonderful experience with our team! Your comments fuel our commitment to providing excellent support.
Thriveworks ããã®åç
Hello Quyme, your review brightened our day! We're so happy you had a great experience with our services.
First Experience with Thriveworks
I was referred to Katherine Hyer and Thriveworks after a life changing diagnosis. My first time in therapy so I was not sure what to expect. After 27 minutes of my session, I politely walked out. During that time I was barely able to speak, Ms Hyer went on about her child's medical issues. I was never asked "what's bothering you", or "what are your struggles", it was just a constant monolog of her speaking about her child's issues, and trying to align my issue with her child's. I left knwing far more about her childs issues that Ms Hyer knows about mine.
At one point she suggested I speak with my MD about trying a medication her child is on. I see a Neuromuscular Specialist who is very knowledgeable about my Myasthenia Gravis, I did not come to Thriveworks for Medical Advice.
By the time I returned to my home, I could see the bill generated for the session was $395. It clearly states on the website that the initial consultation is $200 and follow ups are $170. Either is far too much for a 27 minute session to hear about her childs issues.
2025幎7æ22æ¥
èªçºçãªã¬ãã¥ãŒ
Thriveworks ããã®åç
Hi there Jim! We're sorry your relationship with your counselor isn't as positive as we intended. Finding the right therapist for your circumstances can be tough sometimes, and we're here to support you as you're going through this process. If your current counselor isn't a good fit for you, give us a call or check out our website to see what other options are available for you in your area. If you need additional support, you can always reach out to us at success@thriveworks.com for more help
Hoping for the best
The counselor we are seeing is perfect for us and seems to really understand how to help us.
2025幎6æ24æ¥
Thriveworks ããã®åç
Hi Gordon! We really appreciate you taking a moment to share your thoughts with us. It's fantastic to hear about your great experience with your therapist
I really like the therapist that I wasâŠ
I really like the therapist that I was referred to by several people. Laura Borell is an excellent therapist! She takes the time necessary to learn about her clients.
2025幎6æ27æ¥
Thriveworks ããã®åç
Thank you so much Tammy for taking the time to leave this awesome review. Your feedback means so much, and we want to thank you for placing your trust in us!
My therapist is great and listens to meâŠ
My therapist is great and listens to me and really helps me. The only thing I donât like is that I wish the sessions were longer than an hour. Cause I feel like by the time Iâm really getting to the part where itâs âgetting goodâ time is up and by the time I have the next session Iâll probably been done forgot where we left off at.
2025幎6æ27æ¥
Thriveworks ããã®åç
Hello Kye, we're absolutely delighted to hear about your positive experience with our counseling services! Your feedback inspires us to offer consistently exceptional care.
Find something else
From billing mishaps, to dealing with god awful clinicians, I wish I could get my money back. The time and money I have spent trying to deal with my anxiety and depression, it feels like I have gotten worse. The most notable example with this is when I requested a letter of support from my psychiatric nurse practitioner through email. She responded with a horribly typed answer, stating no. Afterwards, I had an appointment that I was late for around 10 minutes, due to having bowels problems she knew about, and decided to charge my card $135 for a no-call, no-show fee despite attempting to contact her numerous times, only to be forwarded to voicemail numerous times. After talking to the billing department, theyâve stated that the was no possible way to reverse the bill because she was the one who placed the bill.
2025幎6æ27æ¥
Thriveworks ããã®åç
Hello there Halima, we're sorry to hear that your experience hasnât met your expectations. We understand how important it is to feel supported and heard, especially when seeking mental health care. Your concerns about communication, billing, and your therapeutic experience are valid, and we would love the chance to help address them. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at success@thriveworks.com. Please email us with your name, phone number, and details of the issue. Weâll look into your account, see what happened, and work together from there. Weâre truly sorry youâve had this experience and appreciate the chance to help.
Thriveworks ããã®åç
Hello Francis, we are absolutely thrilled to hear about the positive experience youâve had with your therapist! Your input means a lot, and weâre grateful for your trust.
Good therapists, bad billers
My providers have been amazing. The billing office has fraudulently billed my insurance for the wrong code for every visit this calendar year and I'm still working on how bad and how long for years previous. Thrive has threatened collections on me due to their own error, multiple times. The providers are not at fault in any way. I've tried resolving this with their billing office many times and yet here we are.
2025幎6æ25æ¥
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Thriveworks ããã®åç
Hi Chris, we want you to know that our priority is to provide the absolute best care to our clients and we are sorry to hear about your experience. Our goal is always for clients to have a positive experience, and we're disheartened to learn about the frustrations you faced with billing. We'd like to learn more about what happened and see what we can do to help. To protect your privacy and assist you better, please email us directly at success@thriveworks.com with your name, phone number, and details of the issue. Weâll review your account and work on a solution together.
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