thunderpick.io レビュー 378

thunderpick.io からの回答

2025年10月21日

We’re truly sorry to hear about your concerns, and we completely understand your hesitation. Please know that our main priority is to assist you and ensure your account and funds are secure.

The KYC process is only required for verification purposes to protect both your account and your deposits. It’s a standard step to make sure any withdrawals go to the authorized account holder, and we absolutely respect your privacy. Rest assured, we will never share your personal information with anyone else.

We’re more than happy to assist you through this process and address any concerns you have along the way. Our goal is to provide the support you need and resolve this matter as quickly as possible.

thunderpick.io からの回答

2025年10月21日

We sincerely apologize on behalf of the team for not getting back to you sooner. This isn’t the level of service we aim to provide, and we truly appreciate your patience.

We’re more than happy to follow up on the documentation, especially considering the time that has passed. We also apologize for any frustration caused by your recent gameplay.

Please know that the block wasn’t intentional, though we completely understand how it could be perceived that way given it occurred after your successful play. We’ve requested some additional information so we can address your concerns properly and assist you moving forward.

thunderpick.io からの回答

2025年10月21日

Withdrawals require verification to ensure that funds are sent to the correct account holder.

If your documents weren't previously verified, they will be automatically requested when you initiate a withdrawal, as is the case here.

We apologize if there was any confusion or delay in receiving this request. Once we review and match your documents to your account details, your funds will be processed promptly.

We have requested additional information to assist in your concerns.

thunderpick.io からの回答

2025年10月19日 に更新

We appreciate your sweet feedback, it means alot to us.

We’re glad to hear you’re enjoying our live bet offerings.

thunderpick.io からの回答

2025年10月15日

We’re truly sorry to hear about the frustration you’ve experienced,

Account restrictions usually take place when there is a specific reason, often related to security protocols or verification requirements in line with regulatory standards. While we understand the process can feel lengthy, these steps are in place to ensure the protection of both our members and the integrity of our platform.

We’d be happy to review your account and provide clear insight into why this occurred and the steps needed to resolve it as quickly as possible. '

Our goal is always to make the experience transparent and fair for all members, and we appreciate your patience while this is addressed.

thunderpick.io からの回答

2025年10月15日 に更新

We sincerely apologize that during the time you needed us most, our customer service was undergoing maintenance.

We’re truly sorry to hear about the status of your account and appreciate you bringing this to our attention. We would love the opportunity to reach out and assist you further to improve your experience with us.

If you’re willing to provide more details or allow us to review your account, we’re committed to offering clarity and addressing your concerns as quickly as possible. Your satisfaction is important to us.

thunderpick.io からの回答

2025年10月15日

We love to hear that!

Thank you for the great review and for choosing us!

We appreciate you being a valued member and wishing you continued success.

thunderpick.io からの回答

2025年10月15日

We apologize that your experience did not reflect the level of service we strive to achieve.

Please know that we uphold the highest level of integrity in all our operations, and we take concerns like yours very seriously.

Regarding the KYC process, we encourage all members to familiarize themselves with these requirements, as they are designed to ensure the safety and security of everyone on our platform. KYC also helps members better understand the site, its conditions, and how it operates overall.

Your trust is important to us, and we are committed to resolving this matter fairly.

thunderpick.io からの回答

2025年10月11日

Thank you for your positive feedback! We're glad to know that your concerns/inquiries are resolved quickly and that you had a positive experience with our support team.

If there's anything else we can assist you with, please don't hesitate to reach out.

thunderpick.io からの回答

2025年10月11日

We understand how frustrating it must be to have your account suspended with no further updates since providing the requested documents.

Our standard verification process is required to ensure account security and compliance with our terms. While we strive to provide updates within the approximated timeframe, delays can sometimes occur due to high volumes or the need for additional internal checks. That said, 5 days without an update is not the level of service we aim to provide.

We appreciate your patience, and have requested additional information to further review your concerns.

thunderpick.io からの回答

2025年10月9日

Thank you for your feedback!

We’re delighted to know that you had a positive experience with our customer support team. We’ll be sure to pass your kind words along. We're glad the issue was resolved quickly and appreciate you taking the time to let us know!

thunderpick.io からの回答

2025年10月9日

Thank you for sharing your feedback. We look forward to continuing to provide you with the best experience possible.

thunderpick.io からの回答

2025年10月8日

Hi there! Thank you for sharing your feedback. We understand your concerns regarding the verification process. As outlined in our Terms of Service, we require verification of identity and account information before processing withdrawals. This is a standard security and compliance measure designed to protect both your account and our platform.

We take your personal information seriously, and all documents are handled securely. Once your verification is complete, you’ll be able to access your funds. We appreciate your patience and cooperation throughout this process.

thunderpick.io からの回答

2025年10月7日

Thank you for taking the time to share your feedback. We’re glad to hear you enjoy our site. We understand that the review process can feel lengthy at times, and we appreciate your patience throughout the review period.

Our goal is always to ensure account security while providing clear updates within the timelines we promise, and it’s great to know our team was able to follow through and get your account successfully verified. We’ll continue working on improving both speed and transparency in this process.

Thank you again for your valuable feedback and for choosing to play with us.

thunderpick.io からの回答

2025年10月7日

We understand your frustration and want to assure you that if a deposit was correctly sent and confirmed on the network, it will be credited appropriately. Please note that while crypto deposits are generally fast, there can occasionally be delays due to network congestion or verification processes.

We've requested additional information to better review your concerns.

thunderpick.io からの回答

2025年10月7日

We understand your concerns and appreciate the opportunity to clarify the situation. As per our Terms and Conditions, each player is allowed only one account on our platform.

We kindly ask you to provide the additional details requested in order to better review your concerns.

thunderpick.io からの回答

2025年10月7日

Thank you for taking the time to share such detailed feedback. While we regret to learn that your experience has fallen short of expectations, we truly value your perspective and the opportunity to respond.

We're pleased to know that you’ve found our payout process efficient as our team works diligently to ensure timely and secure withdrawals for all players. However, we understand that this alone doesn't make up for the concerns you've raised regarding customer service and our loyalty program.

We’re sorry to learn that your interactions with our support team have not met your expectations. Our agents follow set protocols to ensure consistency and accuracy, but we understand that this can sometimes feel impersonal. We’re always looking for ways to improve response quality and ensuring our agents are able to handle a wide range of inquiries.

We recognize that progression can sometimes feel slow, especially for our most active players. The tier structure is designed to balance fairness, responsible play, and long-term rewards. However, based on feedback like yours, we’re actively evaluating how we can make both the value and transparency of the program clearer and more rewarding for loyal users.

We are committed to continuously improving — and your input remains a key part of that.

thunderpick.io からの回答

2025年9月30日

Thank you for your positive feedback! We're thrilled to know that you're enjoying everything from our games to our instant payouts, fast deposits, and excellent chat support. It means a lot to know we've earned the spot as your #1 site — we’re truly honored.

Our team works hard to deliver the best experience possible, and your support motivates us to keep raising the bar. If there’s ever anything more we can do for you, don’t hesitate to reach out. We appreciate you being part of our community!

thunderpick.io からの回答

2025年9月22日

We take financial concerns very seriously, and would appreciate the opportunity to better investigate.

We've requested additional information and look forward to your response.

thunderpick.io からの回答

2025年9月22日

Thank you for sharing your positive experience!

We’re thrilled to know that our team was able to assist you effectively. Your satisfaction is our top priority, and we look forward to serving you again.