thunderpick.io レビュー 378

thunderpick.io からの回答

2025年12月5日

Thank you for the wonderful feedback! We’re thrilled to know that you've had consistently positive experiences with our customer service team. Our team works hard to ensure you receive the best support, and it’s great to know we’re exceeding your expectations.

We appreciate your continued trust and look forward to assisting you again anytime!

thunderpick.io からの回答

2025年12月5日

Thank you for your feedback! We're happy to know you've had such a great experience with our support team.

Please don't hesitate to reach out if you need any further help.

thunderpick.io からの回答

2025年11月30日

Thank you for your wonderful feedback! We’re thrilled to hear that our customer support team provided fast and efficient service. Delivering a smooth and positive experience is very important to us, and it’s great to know we’re meeting your expectations.

We truly appreciate your loyalty and look forward to continuing to provide you with the level of service you deserve. Thanks for choosing Thunderpick!

thunderpick.io からの回答

2025年11月21日 に更新

Thank you for taking the time to share your feedback.

We completely understand your frustration, and sincerely apologize for the inconvenience you've experienced with the KYC process and account review.

First, we want to clarify an important distinction between a regular account review and an investigation. While a regular account verification review is typically completed within a few days (as you rightly mentioned, usually 1-2 days), whereas your account is under Investigations which can take significantly longer due to the complex nature.

Investigations are often required when certain red flags or discrepancies arise, and the Accounts team must take additional steps to ensure that everything is compliant with regulatory requirements.

Unlike a regular review, the investigation process doesn’t follow a set timeline. It can take weeks or even months, depending on the specifics of the case. Due to this reason, we cannot always provide an immediate update on the status or time frame for resolution. However, please be assured that our team is working diligently to resolve your account issue.

We understand how repetitive document requests can feel frustrating, especially when you’ve already submitted the necessary materials multiple times. Our KYC team does this to ensure that the documentation matches the requirements set by our policy. We do our best to notify members about the specific documents needed. We recognize this process can be time consuming, and we’re sorry that you’ve had to go through this.

Please know that we have no intention of causing undue stress to our members. Our goal is to ensure that all accounts are in agreement with our Terms and Conditions, inclusive of KYC in a compliant manner to protect both you and our platform.

We encourage you to continue reaching out to our support team for updates. While we can’t provide an exact time frame for investigations, we will always keep you informed and updated on the progress of your case.

We deeply apologize for the inconvenience and thank you for your patience and understanding.

thunderpick.io からの回答

2025年11月21日 に更新

Thank you for sharing your experience with us.

We want to start by acknowledging the frustration and disappointment you’ve clearly felt throughout this process, and we're truly sorry that things haven’t gone as smoothly as they should have.

The KYC process can sometimes be a bit troublesome as you expressed.
Regarding the proof of address issue, we truly empathize with your situation. Different platforms may have varying requirements for what documents are acceptable, and sometimes there are specific guidelines we must follow to ensure everything meets regulatory standards. That said, we do understand how frustrating it must feel when a document you’ve used elsewhere is not accepted.

We sincerely apologize that this has taken so long to resolve and that you’ve had to go through such an extended waiting period without the clarity you deserve.

If you’re open to it, we’d love to assist you further with the verification process and see if we can find a solution. Our goal is to ensure that our members feel supported and valued.

thunderpick.io からの回答

2025年11月18日

Thank you so much for your kind words!

We're delighted to hear that you had such a positive experience with our support team.

We're so glad to hear we hit the target for you, providing quick and helpful assistance is always our top priority!

thunderpick.io からの回答

2025年11月16日

Thank you for sharing your feedback!

We’re happy to know that your issue was resolved quickly. If you need anything else, we’re always here to help.

thunderpick.io からの回答

2025年11月16日

We understand how frustrating it must feel to complete the wagering requirements, only to have your withdrawal delayed and your account placed under review.

We want to clarify that our KYC process is a standard security requirement designed to protect both our players and our platform, however, it should never feel unexpected or unfair. We apologize for any inconvenience this may have caused, which was certainly not our intention.

We value your feedback, and would appreciate your cooperation providing the requested information to have this further reviewed.

thunderpick.io からの回答

2025年11月14日

We’re happy to hear that Ashorn was able to assist you and get everything resolved quickly. We’ll be sure to pass along your kind words. Thank you for taking the time to share your experience, we truly appreciate it!

thunderpick.io からの回答

2025年11月12日

Thank you for sharing your concerns with us.

We completely understand your sentiments regarding the limited payment options, and we truly appreciate you bringing this to our attention.

We’re constantly working to improve our services, and we will definitely pass this feedback along to our team. We’ll look into expanding our deposit methods, including the possibility of adding options like bank transfers or UPI, so that all our members have more flexibility.

Thanks again for your patience and understanding; we’re committed to always improving.

thunderpick.io からの回答

2025年11月5日

Thank you so much for your feedback and for taking the time to share your thoughts!

We really appreciate your review and are glad you’re letting us know about the bonus selection experience

We’ll definitely look into making the process clearer so you can easily choose the bonus you want. Your input is invaluable in helping us improve!

thunderpick.io からの回答

2025年11月5日

Thank you so much for your kind words!

We’re really glad to hear that the team was able to assist you in a way that made you feel comfortable

Your positive feedback means a lot to us.

Thanks again for taking the time to share your experience!

thunderpick.io からの回答

2025年11月5日

Thank you for sharing your experience, and we're truly sorry to hear that you felt insulted by our request for additional documentation.
That is certainly not the feeling we ever want any of our members to expressed.

Please know that we take the process of verifying accounts and protecting our players very seriously. We understand the inconvenience of having to provide further documents, and we assure you it’s not about doubting your integrity, but rather about ensuring all the necessary steps are followed for security and compliance. Sometimes, the documentation we initially receive doesn't fully meet the verification requirements, which can result in additional requests, however this is a standard procedure to ensure everything is up-to-date and in line with our policies.

We apologize that this process caused any frustration or inconvenience, especially when you were eager to access your funds. We’re committed to ensuring that your funds will be honored as soon as the verification process is completed.

Please know that we’re working diligently to finalize everything and that we appreciate your patience and understanding as our team reviews the documentation.

thunderpick.io からの回答

2025年10月31日

Thank you so much for your kind words!

We're thrilled to hear that our support team was able to help you quickly and effectively.

We really appreciate you taking the time to share your experience,


Thanks again for being awesome!

thunderpick.io からの回答

2025年10月31日

Thank you so much for the amazing feedback!

We’re so excited to hear that your experience with us was smooth and fast, especially with the withdrawal process.

We’re thrilled to have you as part of our community and truly appreciate your high recommendation!

thunderpick.io からの回答

2025年10月31日

We're really sorry to hear you feel this way about our services especially considering you was able to achieve some successful rounds with us!

We understand the process can be bit rigorous especially when it comes to our KYC verification. We're sorry to hear you felt a lack of clear support and communication from our team during this period of time.

We understand why you’d feel concerned about the delays and the uncertainty surrounding your account.

We take these matters seriously, and while there can sometimes be a backlog in processing KYC requests, it's definitely not our intention to make our members feel unsupported or unable to access their funds.

We're confident we’ll be able to resolve this and clarify the situation for you.

Please know that we value all our members, regardless of their overall gaming outcome, and we want to ensure that you feel treated fairly throughout your time with us.

thunderpick.io からの回答

2025年10月31日 に更新

Thank you so much for your wonderful review! 😊

We’re so happy to hear you’re enjoying our services

If there’s anything else we can do for you, don’t hesitate to reach out.

You’re the best!

thunderpick.io からの回答

2025年10月31日

Thank you for sharing your feedback, and we're really sorry to hear about your situation which recently transpired.

We want to clarify that our team takes our Terms of Service was great importance. Having multiple accounts is a violation of our policy, and if detected, one account will be closed. We encourage all customers to use their initial account, as duplicate accounts are not allowed.

Regarding the KYC process, please know that we fulfill all payout requests, and the KYC process is in place for both your protection and the company’s. It helps us ensure that funds are being sent to the right person and prevents any fraudulent activity. While it can sometimes take a little time, it's a crucial step in security measures.

We appreciate your patience as we conduct the necessary account review, and we hope the situation is resolved soon.

thunderpick.io からの回答

2025年10月22日

Thank you for your amazing feedback! We're thrilled to know that you’ve had a great experience with us.

We’re especially glad you’ve found value in our wide range of slot games, flexible betting limits, easy deposits and cash outs. We're also happy to know our support team has delivered service beyond your expectations.

Thanks again for being a valued part of our community!

thunderpick.io からの回答

2025年10月21日

We're really sorry to hear about your experience with your account status.

Please know that there is always a reason behind an account being disabled, and we're here to help clarify any misunderstandings.

We have requested some additional information so we can look into further and provide the support you need. We’re committed to resolving this for you as quickly as possible.