Janssen has been an amazing support — always friendly, responsive, and genuinely goes above and beyond. Really appreciate the help and kind words. Highly recommend!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... もっと見る
企業が回答しました
My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... もっと見る
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Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... もっと見る
企業が回答しました
企業情報
当該企業による記述
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
連絡先
3.3
まあまあ
378件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Probably It's scam website
After 3 bets (each 50$, 2 of them I lost lol....) they locked my account without possibility to withdraw my funds and asking for bunch of my personal documents and humiliating photo with paper with on which is their company name.
2025年3月14日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your feedback, and we’re truly sorry to hear about your recent experience. We understand how frustrating it can be, and we would like to sincerely apologize for any inconvenience caused.
Our team is committed to ensuring the safety and security of all accounts, and sometimes verification processes are required to protect both players and the platform. We never intend to make our customers feel uncomfortable or embarrassed, and we truly appreciate your cooperation in providing the necessary documents.
If you’re experiencing difficulties, please feel free to reach out to our support team directly via Live chat. We’ll do our best to assist you as quickly as possible and help resolve this issue to your satisfaction.
Thank you for your understanding, and we hope to provide a better experience moving forward.
This is the best customer support in…
This is the best customer support in whole world!!!
2025年3月11日
自発的なレビュー
thunderpick.io からの回答
Wow, thank you so much! 🌟 We’re thrilled to hear that our support made a difference! It's our mission to always go above and beyond for you. Let us know if there's anything else we can do to make your experience even better!
thunderpick.io からの回答
Thanks so much! We’re thrilled to hear you had a great experience. We’ll keep the good vibes going on we wish you have good luck on your future games.
To give you an idea for how TERRIBLE…
To give you an idea for how TERRIBLE this casino is…. I have been playing with them a few times a week for over a year and I have lost EVERY SINGLE DEPOSIT I HAVE EVER MADE WITHOUT EVER BEING UP!! They won’t even give loyalty rewards after losing over and over and over again… Who ever wrote reviews claiming that these guys a fair and have good bonuses was flat out lying!! This is the WORST casino of all time and they are down right DISPICABLE!!
2025年3月9日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your experience, We truly sorry to hear that you’ve had such a frustrating time.
We understand how important it is to feel valued as a player, and we always appreciate feedback like yours.
If you haven’t already, it might be worth reaching out our customer support team on live chat to discuss your concerns directly.
And we will be able to offer assistance or insights into your situation. We hope things turn around for you soon!
Best kept secret
Best kept secret. best for esports lines and quickest payout you will find. Literally instant withdraws. 10/10
2025年3月7日
自発的なレビュー
thunderpick.io からの回答
Thank you for your feedback and your continued loyalty. We are dedicated to ensuring player satisfaction and providing exciting games, including e-sports. Congratulations on your winnings, and we wish you the best of luck in your future games!
I had a good experience
Good games, I managed to withdraw here, it was simple. I didn't have any huge wins, not sure about long-term casino experience in here.
2024年3月13日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your experience! We're glad to hear that the withdrawal process was smooth for you. We understand that long-term experiences can vary, but we're always working to provide a fair and enjoyable experience for all our players.
If you ever have any questions or need assistance in the future, feel free to reach out to us at Thunderpick! We’re here to help.
great service
2025年2月23日
自発的なレビュー
thunderpick.io からの回答
Thanks so much! We’re thrilled to hear you had a great experience. We’ll keep the good vibes going!
Thunderpick reached out to me on my…
Thunderpick reached out to me on my last trustpilot complaint about the 87 dollars that I’m owed. Said to email them and this was on Sunday. I then email and they said they would have a resolution in 24 hours maybe 48 hours. It’s now been 4 days and no responses on resolution or anything to make it better. Instead they keep asking me for more time! Do no waste your time with this place! Go somewhere else that rewards loyalty! DO NOT PLAY HERE
2025年2月20日
自発的なレビュー
thunderpick.io からの回答
Thank you for getting back to us and providing such detailed information.
We’re sorry to hear that our response time has been longer than expected. While we strive to provide timely updates, the usual timeframe is an estimate.
We truly appreciate your patience and understanding. Please rest assured that we will get back to you via email as soon as we have more information to share.
_____________________________________________________
We appreciate your time while we investigated this. Upon review, we confirmed that the queried rank points were accurately calculated based on the guidelines here: https://bit.ly/3R62gWh.
While we see that you’d since accepted the assistance offered by our support team regarding your concerns surrounding this ranking system, should you have any future inquiries, our team will always be available to assist you.
SCAM WEBSITE
SCAM WEBSITE
They let me deposit and use my balance, but only AFTER told me I need to fill up a bunch of their identity verifications and stuff.
They refuse to send my money back and don't respond to chats.
Avoid at all costs, there are way better options out there.
2025年2月14日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your feedback.
We’re sorry to hear that your experience didn’t meet your expectations. The document verification process is in place to ensure the security of your information, and we strive to offer a secure and seamless service. Your input is valuable and helps us improve.
If you have any ongoing concerns, we encourage you to contact our support team again, and we’ll do our best to assist you quickly. We hope you’ll consider giving us another opportunity in the future.
Best bet platform
It pays fast. Also I has an issue with a bet and got support really quick!
2025年1月17日
自発的なレビュー
thunderpick.io からの回答
Thanks for sharing your feedback! We're happy to know you’ve had a positive experience with our fast payouts and helpful support team.
Wishing you all the best with your future gameplay!
Had a nice experience with ThunderPick
Kind and understanding support.
Very fast withdraws, user-friendly interface and wide range of betting activity.
Here I won my biggest win ever and now receiving it!
Thank you!
2025年1月10日
自発的なレビュー
thunderpick.io からの回答
Thank you so much for your thoughtful message.
Your feedback is incredibly valuable to us as we strive to deliver outstanding service. We're delighted to hear that you're enjoying our interface and the diverse betting options we offer.
Wow! It's fantastic to hear that you had a big win with us, and we hope you're relishing your success.
Here's to wishing you even more achievements in the year to come!
thunderpick.io からの回答
Thank you very much for your kind words. We're glad to know that you're enjoying our website.
Customer service very helpful
Customer service very prompt and offer very generous bonuses
2024年12月18日
自発的なレビュー
thunderpick.io からの回答
Glad to read that you've received a nice bonus! Best of luck in your future gameplay.
Withdrawal went through after KYC
Had to wait about 14 hours, but a large withdrawal went through after submitting KYC. No complaints.
2024年12月15日
自発的なレビュー
thunderpick.io からの回答
Thank you very much for the nice review! It's always nice to read that our players are having a nice experience.
My deposit got delayed for no reason
My deposit got delayed for no reason . When I contacted live support, all I got told is to wait for email. Two days later still no update, while other in chat got their fund already.
2024年12月10日
自発的なレビュー
thunderpick.io からの回答
We're truly sorry to read about this issue, if it's still not resolved, please share your account information, so we can investigate on our end.
They are always so friendly and quick
They are always so friendly and quick. I’ve had zero issues with this site and has quickly become my favorite
2024年12月8日
自発的なレビュー
thunderpick.io からの回答
We're pleased to hear that you're satisfied with our support, and we're grateful to have you as an active member of our online community. Thank you for sharing your feedback.
good support
2024年12月7日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your feedback with us. We're truly happy to hear that you're satisfied with the support you've received, and it’s our pleasure to have you as a valued member of our online community.
Burn your money instead of depositing here.
Good variety of games, decent bonuses, great support. But the video Blackjack games are all rigged, the slots are dead, and it's literally impossible to win. So I would highly recommend this casino if you like throwing away money.
2024年12月4日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your feedback about our services. While we understand that experiencing losses can be challenging, please know that the outcomes of our games are randomly generated to ensure fairness for all players. We genuinely hope that your luck improves and that you have a more rewarding experience moving forward.
thunderpick.io からの回答
We truly appreciate your feedback and it's our pleasure to serve you as part of our online community. Thank you for your continued support!
Excellent service and solid reputation.
2024年11月27日
自発的なレビュー
thunderpick.io からの回答
Thank you for taking the time to share your feedback! We are delighted to know that you’re enjoying your experience with us and we truly appreciate you being part of our online community.
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