Janssen has been an amazing support — always friendly, responsive, and genuinely goes above and beyond. Really appreciate the help and kind words. Highly recommend!
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Thunderpick online casino is great site, especially for crypto and esports. The interface is clean, the games run smooth, and the withdrawals are consistently fast. I also like the rank system for the... もっと見る
企業が回答しました
My experience with thunderpick.io has been extremely negative. First, my account was limited so that I could only place bets of up to 1 euro per match. That was already concerning, but the bigg... もっと見る
企業が回答しました
Worst site ever, after losing my half of my balance i decided to withdraw my funds but they froze my balance even after submitting all proper and needed documents which any site would accept they did... もっと見る
企業が回答しました
企業情報
当該企業による記述
Thunderpick is an innovative Crypto eSports betting site and online Casino, designed to meet the expectations of the fast-growing community of gamers and eSports enthusiasts. Created by long-time gamers for gamers, Thunderpick aims to provide its users with a lightning-fast betting platform, full coverage of games, competitive odds, and a new first-class game-like betting experience that makes placing wagers on your favorite games even more entertaining. With Thunderpick, you can watch games, bet on live in-play events, interact with other players and thrive as a member of a community that is equally passionate about gaming. We cover all the most popular eSports titles, including League of Legends, CS 2, Dota 2, VALORANT and Call of Duty, as well as Sports betting and 4000+ Casino games. As a leading Crypto-betting platform, we accept all major Crypto coins and we are always expanding our Crypto library, so users will find plenty of Crypto currencies on our platform to choose from. Thunderpick is a licensed entity, and as such, we deliver a legal and safe betting environment that allows users to simply relax and enjoy the game.
連絡先
3.3
まあまあ
378件のレビュー
ネガティブなレビューの 98％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always friendly and very helpful
Always friendly and very helpful. I highly recommend if you play anywhere, play here.
2024年11月22日
自発的なレビュー
thunderpick.io からの回答
Thank you for being part of our online family and for sharing your experience! It's our pleasure to serve you and we look forward to your continued support.
Fast payouts good service
Fast payouts good service. Would definitely love to see more options and lines but overall i had a good experience
2024年11月19日
自発的なレビュー
thunderpick.io からの回答
We're thrilled to hear that you've enjoyed your experience with us, and we truly appreciate having you as part of our online community. Thank you for taking the time to share your feedback which helps us continually improve the service we provide. Should you need any assistance, our Customer Service Team is here to help.
had some troubles with my deposit
had some troubles with my deposit but was able to quickly get into a chat and got my problem solved very quickly
2024年11月13日
自発的なレビュー
thunderpick.io からの回答
Glad to hear the issues were fixed promptly. Thank you for your great feedback!
Suprovy prehledny casini
2024年11月9日
自発的なレビュー
thunderpick.io からの回答
Dyakuyemo, shcho podilylysya z namy svoyimy komentaryamy! My shchyro tsinuyemo vashu pidtrymku ta radi, shcho vy ye chastynoyu nashoyi onlayn-spilʹnoty!
Looks like scam
A very negative experience using the site and dealing with the team, which discourages the desire to play, even at the stage of the first deposit. Everyone is well aware that verification takes some time, but being unable to place any bets during the verification process is a first for me. They take a long time to respond, request additional documents, and are not satisfied with selfies that are of sufficient quality for most other platforms. On top of that, you can’t even withdraw your deposit to avoid waiting an extended period for review. A comment for your managers: if you don't allow any actions until verification is complete, then initiate the process immediately, so that deposits cannot be made. Otherwise, it looks like you are taking the money and making players wait, which feels very much like a scam.
2024年11月3日
自発的なレビュー
thunderpick.io からの回答
We apologize for the inconvenience you've experienced. Our verification process is essential to ensure security and compliance, but we understand that waiting to place bets during this stage can be frustrating. We aim to process verification as quickly as possible, but depending on document quality and verification requirements, there may be additional requests to ensure accuracy. Your feedback regarding initiating verification prior to deposit is noted and will be shared with our management team, as we are always working to improve the experience for our players. Thank you for sharing your thoughts.
Awful site
Awful site, awful staff. Tried it out and the win % was sub 20% Tried to get in touch about the site not loading repeatedly and was given copy paste answers. Throw you money away somewhere else.
2024年11月1日
自発的なレビュー
thunderpick.io からの回答
We're sorry to hear about your experience. If you're still having issues, please reach out, and we'll do our best to help resolve them.
Fast response and fix to the issue I had
2024年10月22日
自発的なレビュー
thunderpick.io からの回答
Happy to hear you're satisfied with the service. Thank you for your feedback!
Best support
Had issues and contacted support and they did everything they could to help me and the site is amazing for the services they offer, i use esports
2024年10月7日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your positive experience! It’s great to hear that the support team went above and beyond to help you resolve any issues and that you’re enjoying the services, especially for esports betting. If you ever need further assistance, it’s good to know the team is there to help. Glad you're having a great time on the site!
Trash website
Trash website, i deposited 400€ played them and won. I wanted to withdraw my money but they said I still need to gamble 350€ more after my bet xD run away from this shi tty thing
2024年10月7日
自発的なレビュー
thunderpick.io からの回答
The requirement to wager additional funds before withdrawing is due to Anti-Money Laundering (AML) policies, which are standard practice in the industry. These regulations are in place to prevent fraudulent activities and ensure that funds are being used for legitimate gaming purposes. While we understand your frustration, this policy is designed to protect both players and the platform. If you have any concerns, we recommend reaching out to customer support for more clarification on the wagering requirements.
The best e-Sports betting website
The best e-Sports betting website! I've been betting on thunderpick since 2018 and it was one of the first few sites to properly incorporate esports betting such as Counter strike, Dota and League of legends. To this day I use the site as it provides a consistent range of matches and games, a great VIP experiance (Shout out janssan) and a clean UI. If you're an esports bettor or even a sports bettor I'd highly reccomend taking a look at thunderpick due to the raw variety of side bets and options you get for most esports. Only criticism I have is the provider can be inconsistent at times for live bets but thats such a minimal issue compared to everything the site is able to provide on a daily basis. Hands down the best site for esports betting.
2024年10月4日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your positive experience! It’s great to hear you’ve been enjoying esports betting on Thunderpick since 2018. The variety of matches and games, combined with a solid VIP experience, truly makes it stand out. Your shoutout to Janssan and mention of the clean UI shows how well Thunderpick caters to esports enthusiasts. We appreciate your feedback on live bet inconsistencies—it's great to know it doesn't outweigh the site's strong points. For esports or sports betting, Thunderpick sounds like a top choice!
This is a scam site
This is a scam site
After you win something they will tell you that you have alt accounts and they will make first time exception and they wont let you withdraw your money
2024年10月3日
自発的なレビュー
thunderpick.io からの回答
We’re sorry to hear about your experience. If you've been told that you have multiple accounts and offered a first-time exception, it usually means there's been an issue related to the terms of service. Multiple accounts can affect the ability to withdraw, but exceptions are sometimes made depending on the situation. We recommend reaching out to customer support for further clarification and assistance. They should be able to explain the issue and help resolve any concerns regarding your funds. Thank you for sharing your feedback.
Fraud site
Fraud site. Advertise about bonus on all tournament stream and when we claim it and start winning they set bonus to 0 and says you have multiple account so cant use bonus.
2024年9月27日
自発的なレビュー
thunderpick.io からの回答
We understand your frustration regarding the bonus issue. Bonus offers are subject to strict terms, including one account per player. If multiple accounts are detected, the bonus may be voided as per the platform's terms and conditions. If you believe there was an error, we encourage you to contact our support team for clarification and further assistance. We take concerns like this seriously and are here to help ensure everything is handled fairly. Thank you for your feedback.
SCAM
After depositing money, my account was instantly locked for having multiple accounts (I've never used this website before) and I wasn't able to bet or withdraw my funds. This should be illegal. Stay away at all costs!!
2024年9月25日
自発的なレビュー
thunderpick.io からの回答
We understand your frustration with the account lock situation. Account restrictions can occur if we detect any potential issues with multiple accounts or other concerns related to account security. This is done to ensure the safety of all users' funds and accounts. If you believe there has been a mistake, we recommend reaching out to our support team with the necessary details so they can review and resolve the situation. Your feedback is important, and we’re here to assist in finding a solution.
AVOID
Crooked people do not pay out instantly. The website does not offer any bonuses once you’re signed up. Odds are terrible compared to more reputable sportsbooks. Cashout option rarely works. The loyalty system here is terrible it is pointless as you do not receive anything for moving up the rankings quickly. Leave this site alone if you don’t want a headache of being taken advantage of & would like to be rewarded for the funds you bet.
2024年9月13日
自発的なレビュー
thunderpick.io からの回答
UPDATE:
Thank you for your feedback. After reviewing your account, we can confirm that you received and played the Welcome Bonus, along with multiple other bonuses. All your withdrawals were processed quickly, with most completed within 12 minutes. Our Cash Out option is available as advertised, provided the relevant markets are open. We offer a variety of promotions and loyalty bonuses, including Weekly Giveaways, Races, and our Rank System, where players can easily progress and earn rewards. If you have further concerns, please reach out to our support team.
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We’re sorry to hear about your experience, and we appreciate your feedback. While our payouts are not always instant, they are processed as quickly as possible based on the payment method selected. We also offer a variety of bonuses and promotions, but they may vary based on player activity. Our loyalty program is designed to reward players for their continued engagement, and to help them prolong their play. We’re always looking to improve our services. If you’re encountering specific issues with cashouts or bonuses, we encourage you to reach out to our support team for assistance.
They dont appreciate loyal customers
I had been customer of this company almost since beginning of them. I had only one account which was fully verified, I made several withdraws during playing on their site and never had single problem. This summer I wanted to login to my old account and play a little again.
TLDR: They closed my account without any prior notice. Without any possibility to reopen it or create a new one. Yeah, they have right for this, it is stated in their T&C. But should company behave like this towards their customer? Towards their longterm customers? I dont think so. As far as I know, I did not breach their ToS in any way. I had only one account, no multiaccounts, my account was fully verified. I am not from any of theirs restricted countries.
It is lame. There is a lot of similar companies. Companies, which value their customers. So why does anybody should even consider to play on Thunderpick?
2024年9月3日
自発的なレビュー
thunderpick.io からの回答
UPDATE:
Thank you for your feedback. Upon reviewing your account, we see that your last login was on September 20, 2020. A decision was made to terminate business with your account on October 23, 2020, and we did not receive any inquiries from you until now. While we understand your frustration, all actions were taken in accordance with our Terms and Conditions. We value all our customers and appreciate your time with us, but unfortunately, the decision to close the account remains in place.
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We’re sorry to hear about your experience, especially as a long-term customer. Closing an account without prior notice can be frustrating, and we understand your disappointment. While it’s true that account closures can occur in accordance with the Terms and Conditions, we always strive to handle such matters with care and transparency.
If you believe there has been a misunderstanding regarding your account, we encourage you to reach out to our support team to investigate further or you can provide account details here. We value our customers, and your feedback will help us improve how we handle situations like these. We appreciate your loyalty and hope to resolve this for you.
Loyalty System
Decided to rewrite the comment for clarity. In general, the site design is good, as well as the betting line and withdrawal. They are fast and flexible enough. But the loyalty to customers is separate. The lack of bonuses and promos, as well as their complete degradation and inappropriateness. A disgusting loyalty system that is distributed among the elected gentlemen from the administration themselves. And also a giveaway system that has no right to exist due to its lack of transparency. Your account can be oversaturated with bonuses, then every time you contact you will be sent away. Absolutely idiotic races that block the possibility of receiving bonuses. As a first experience in betting. I highly do not recommend this platform.
2024年9月3日
自発的なレビュー
thunderpick.io からの回答
UPDATE:
Thank you for your detailed feedback. We’re glad to hear you appreciate the site design and withdrawal process. Regarding bonuses and promos, we strive to offer a wide range and are continuously working to improve our services. As for your concerns about loyalty and giveaways, we take this seriously and will ensure it's reviewed.
Additionally, based on our records, you’ve received a higher-than-average number of bonuses recently. We understand your perspective and encourage you to continue providing feedback, as it helps us grow and improve.
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Thank you for your detailed feedback. We're glad to hear you appreciate the site design, betting options, and withdrawal process. However, we're sorry to hear that our loyalty system and promotions didn’t meet your expectations. We strive to create a rewarding experience for all players, and your feedback highlights areas we can improve, especially regarding transparency and consistency.
We value all our players and take concerns about our bonuses and loyalty system seriously. We’ll be sure to pass this along to our team for review. If you have any specific issues or suggestions, please feel free to reach out to our support team. We're here to help!
thunderpick.io からの回答
Thanks for the positive feedback! We're glad you're satisfied with our quick responses. We're always here to help whenever you need it!
I think this site is new for me.
I think this site is new for me.
I deposited some crypto coin that is fillfulled to their minimum deposit amount requirement, but it has not appeared yet my deposit page. It has passed 45 hours long. I defintely contacted their support chat, and emailed to their service within 1hr after I depsoited.
They said " network congestion, they will resolve within 1-2 business day, we will keep you updated on any progress."
Now, 45 hours passed.
I have been waiting any further information and have not been seeing any progress everytime i check and use with chrome.
I want to tell everyone if all of you want to use this site, please consider pros and cons.
I have experienced with this similar problem like network congestion; in other website. I told live chat, they resloved it fastly.
If thunderpick cannot handle and reslove even this small amount of money, pls really stay away from that site. It is just a small amount of money. If they want reslove, they can do it very quickly. No need to wait that much long. I think that they are wasting customer's time.
Before I give it 1 star, I lastly check mine progress. It has not improved yet.
I am really really disappointed .
I will update my star level if i will get my money back online.
Update time
Now, it has passed 1 week ago. Although I had sent email to their service, I have not seen any improvment on my deposit page. So stay away from this site as for now.
Newly Updated,
They gave me back my deposit amount 12 days later. I think it is too long. But it is still ok as long as my deposit currency is now alive. As I promised, I will update my star level to 2. I will further update my star level when i ssuccessfully withdrawl currency.
Latest updated
Even i have experienced a little problem, they finally sloved it.
My withdrawl process is successful within a few minute. Thanks for giving extra bonus cash. I got lucky. 🤗🤗🤗
2024年8月11日
自発的なレビュー
thunderpick.io からの回答
Thank you for your patience while we resolved your issue. We’ve issued a refund of your deposited amount (€2.2) as a payment correction with a 1x rollover. Additionally, as a gesture of goodwill, we’ve added a €10 bonus to your account with a special 5x rollover. You can redeem this bonus whenever you like. An email with further details has been sent to you. We apologize for the delay and appreciate your understanding!
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We're truly sorry to hear about the delay with your crypto deposit—this is definitely not the experience we want for our customers. We understand how frustrating it can be, especially when you've been waiting this long. It sounds like network congestion is causing the hold-up, but 45 hours is indeed a long time to wait.
Please provide account details here as requested so we can further look into this for you. If there's anything else you need, feel free to reach out again. We hope to turn this around for you soon.
Thank you for your understanding.
Stay away until they improve
I just deposited my first amount and while they confirmed it, they said that they need to escalate because of network congestion, and 2h later still can't use my account.
So, just to be clear: they confirmed the money have arrived but can't allow me to use it because... Well there was no reason given.
Also, the support staff mentioned that the average time wait can be 1-2 business days! Note that this nowhere mentioned on the website, so it's always nice to hear after you've deposited.
Lastly, there was no way I could get a reasonable timeframe for my issue being solved - "try in 30 minutes and come back". Absolutely atrocious. Stay away!
The support person did their best, I have nothing negative to say about that, but they were essentially forced to evade.
Update: my account was credited a few minutes after posting this. So, a wait of 2h+ when you deposit. Something to consider if you really want to use them.
Update 2: after response from Thunderpick.
Thank you for reaching out. I would be open to changing my rating if you would explain to me why my account couldn't be credited if you already confirmed that the money has been received. Also, everyone would appreciate and it would make your business more credible if you would be more transparent with the process, either:
-you mention on your website/FAQ that in some situations the time to credit the account can take more than a few minutes/30 minutes/something reasonable
Or
-you provide some sort of bonus/benefit to those impacted by these delays
I have provided my details to your request so that you can confirm this event. Please trust that anyone experiencing this during their first interaction with your site will be extremely disappointed. The only reason I haven't yet closed my account is because you do have good options for eSports betting. But, I am ready to jump ship as soon as a more user friendly option comes up.
2024年8月9日
自発的なレビュー
thunderpick.io からの回答
Thank you for sharing your feedback! We completely understand your concerns regarding the occasional delays with Cryptocurrency transactions. As noted on our website, the time needed for deposits or withdrawals to reach your account can vary depending on the payment method and the current state of the Blockchain network. Unfortunately, these factors are beyond our control, which is why we refrain from guaranteeing specific timeframes when such delays occur.
For more details, you can refer to our Terms & Conditions, specifically Clause 6.1, which outlines that delays may happen in certain situations (https://thunderpick.io/content/legal). Additionally, our Crypto Blog provides comprehensive information on this topic, which might be helpful (https://thunderpick.io/blog/crypto).
Please rest assured that we’re committed to continuously improving our services, and your input is crucial in helping us achieve this goal. We’ll certainly consider ways to make this information even clearer on our website to enhance your experience. Thanks for being a valued member of the Thunderpick community!
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Thank you for sharing your experience, and we sincerely apologize for the frustration you encountered. While we're glad to hear your account was eventually credited, we completely understand how the delay and lack of clear communication were disappointing.
We're currently working on improving our processes to ensure that this type of situation is avoided in the future. We appreciate your patience and understanding as we navigate these challenges. If you're open to it, we’d be grateful if you could consider updating your trust score based on the resolution of the issue.
If you have any further concerns or need assistance, please don't hesitate to reach out. We're here to help!
SCAM SITE
So I registered, made deposit, after I made my deposit my account was restricted I couldnt bet, or do anything. I asked the support, and he said I have another account and I should tell the another email address, but I only created one account on the site, so im sure that was a lie. And they want to force me to do kyc verification, send my personal information to not encrypted email. NOT RECOMMEND NEVER WAGER TO IT.
if I had option i would give 0 star to this trash site liars, i couldnt make my bet in time because of random excuse "multiple accounts" I didnt have multiple account, this is just a scam, and a kyc verification not safe, you have to send manually to email XD what a joke no contribution with any kyc app, they have to manually check + email not encrypted.
2024年8月3日
自発的なレビュー
thunderpick.io からの回答
We understand your concerns. At Thunderpick, we prioritize the security of our players, which sometimes requires us to verify account details through KYC, especially when multiple accounts are involved. This is standard procedure, as outlined in our Terms of Service. We encourage you to review our KYC policies here:
https://thunderpick.io/content/legal#kyc-policies
Once the necessary documents are provided, and no connection is found with other accounts, you'll be able to continue enjoying our services.
If you feel that our efforts have met your expectations, we would be grateful if you could consider updating your review score. Thank you for your cooperation!
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