Ticketory レビュー 

Ticketory からの回答

3日前

Thank you so much for your 5-star review, Eray! We’re very happy to hear that everything went smoothly and that your visit to the Acropolis became a highlight of your Athens trip. We hope to be part of many more great travel experiences in the future!

Best,
Ticketory Team

Ticketory からの回答

4日前

Thank you so much for your wonderful review! We’re delighted to hear that Batuhan was able to help with your booking change and make the whole process smooth and easy.

We really appreciate your kind words and your recommendation. We’ll make sure to share your feedback with Batuhan!

Best,
Ticketory Team

Ticketory からの回答

4日前

Thank you so much, Annie! We’re very happy to hear that you had a smooth experience and that Luna was able to assist you quickly. We really appreciate your kind words and your 5-star review!

Best,
Ticketory Team

Ticketory からの回答

2026年9月10日

Hi Matyas,

Thank you for the 5-star review! We’re very happy to hear everything was simple and went smoothly.

We really appreciate your recommendation!

Best,
Ticketory Team

Ticketory からの回答

2026年9月10日

Hi Jason,

Thank you for the 5-star review! We’re glad your Park Güell tickets arrived immediately and everything went smoothly.

We hope you had a great time in Barcelona!

Best,
Ticketory Team

Ticketory からの回答

2026年9月9日

Dear Thomas,

Ticketory is an independent booking platform offering tickets and experiences around the world.

Our packages can include additional services such as an audio guide and eSIM, so prices may differ from the venue’s direct admission price.

While we do not control how listings are displayed by Google, we appreciate you bringing this to our attention and will review the matter accordingly.

Best regards,
Ticketory Team

Ticketory からの回答

2026年8月31日

Dear Herrera,

We’re very sorry about this experience. Your tickets should have been delivered well before your visit, and in this case we failed to do so.

A full refund has been issued for your booking, and we’re reviewing what went wrong to help prevent this from happening again.

Our apologies again for the inconvenience.

The Ticketory Team

Ticketory からの回答

2026年8月24日

Dear Hristiana,

Thank you so much for your kind words and 5-star review! We’re delighted to hear that you had a great experience with our customer support team.

We truly appreciate your feedback and hope to assist you again on your future travels!

Kind regards,
Ticketory Support

Ticketory からの回答

2026年8月24日

Dear Josch,

Thank you for your feedback. We’re very sorry that you were unable to visit the Colosseum as planned.

For this attraction, individual visitor names are required on the tickets. Unfortunately, the booking was processed with the lead traveller’s name for all participants, and we were unable to obtain the correct names in time to have the tickets reissued before the scheduled visit.

As soon as the issue became clear, we issued a full refund. We fully understand, however, that a refund does not make up for a missed experience.

We have taken your feedback seriously and are reviewing our booking process for attractions requiring personalised tickets to make these requirements clearer and prevent similar situations in the future.

Kind regards,
Ticketory Support

Ticketory からの回答

2026年8月9日

Hi Gunilla,

Thank you so much for your kind words and for giving us the opportunity to make things right!

We’re very happy to hear that our team was able to help quickly and that you had a positive experience in the end. We truly appreciate your understanding and your trust in us.

We look forward to helping you with your next adventure!

Best regards,
Ticketory Team

Ticketory からの回答

2026年8月9日

Hi Kevin,

We’re sorry to see your review, but we’d like to clarify a few important points.

Ticketory is an independent ticketing platform and we have never claimed to be the official website of the attractions we offer. We recently became aware of an issue affecting how our website was presented within certain Google placements. We immediately raised this with Google, and the issue was resolved and the misleading presentation corrected some time ago.

As an independent reseller, our prices may differ from the attraction’s direct price, as is the case with many third-party ticketing platforms. All prices are displayed before purchase, and customers are free to review the total amount before completing their order.

We take transparency very seriously and certainly do not intend to mislead anyone. If you made a purchase with us and have a specific concern about your booking, please contact us at support@ticketory.com with your booking reference and we’ll be happy to review it.

Best regards,
Ticketory Team

Ticketory からの回答

2026年8月2日

Hello Robert,

We're sorry that this situation caused concern.

Ticketory did not upload or sell your products with any intention to misrepresent your business. The listings in question originated through one of our distribution partners, and as soon as you contacted us and explained the issue, we investigated it immediately.

Although we were under no contractual obligation to do so, we removed the products promptly as a gesture of good faith and confirmed their removal to you.

We respectfully reject the allegation that this was a "scam." At no point did we intend to misrepresent your business or deceive customers, and we acted quickly and cooperatively once the matter was brought to our attention.

We remain open to constructive dialogue should you wish to discuss this further.

The Ticketory Team

Ticketory からの回答

2026年8月2日

Hello,

We're sorry to read your review, but several of the statements made are factually incorrect.

Ticketory is an independent online travel agency. We do not claim to be the official website of any museum or attraction, nor do we state that we are affiliated with the Mexican government or any attraction unless explicitly indicated.

Regarding Google, we do not control Google's labels, business profile presentation, or search interface. If Google displays information in a way that causes confusion, we actively work with them to have it corrected.

Our prices are clearly displayed before purchase and may differ from the attraction's own website because they can include additional services such as customer support, booking infrastructure, payment processing, and other value-added services. Customers are free to compare prices before making a purchase.

Our cancellation policy is also displayed before checkout and must be accepted by the customer before payment. Some experiences are non-refundable because this is the policy set for those products, while many others do offer free cancellation depending on the supplier and product.

We take customer transparency seriously and are always happy to investigate any specific booking if you contact us with your booking reference.

The Ticketory Team

Ticketory からの回答

2026年8月2日

Hello Stefanie,

Thank you very much for your kind review!

We're happy to hear that you enjoyed the tour and appreciated our communication. Although the issues on the day were outside of our control, we're glad we could help and provide a goodwill refund to make your experience better.

Your recommendation means a lot to us, and we hope to welcome you again on another adventure in the future.

Warm regards,

The Ticketory Team

Ticketory からの回答

2026年8月2日

Hello Samet,

Thank you very much for your 5-star review!

We're delighted to hear that your booking experience was smooth from start to finish. Fast checkout, instant confirmation, and hassle-free entry are exactly the experience we aim to provide for every customer.

We truly appreciate your support and hope to help you book many more great experiences in the future.

Warm regards,

The Ticketory Team

Ticketory からの回答

2026年8月2日

Hello Sonata,

Thank you so much for your wonderful 5-star review!

We're delighted we could help resolve the issue and ensure everything was sorted out for your upcoming experience. We know how important it is for travel plans to go smoothly, and we're glad our team was able to assist you quickly.

We truly appreciate your kind words and your trust in Ticketory. We hope you have an amazing time on your trip, and we look forward to helping you again in the future!

Warm regards,

The Ticketory Team