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2024年10月31日

Hi Ally,

Thank you for your feedback! We’re glad you managed to sort out adding your tickets into your wallet, and we’re sorry to hear you struggled doing it.

Just to let you know, we do have the option to print tickets—once assigned, we send an email with the ticket as a PDF attachment which you can print, and you can also access your tickets anytime in 'My Tickets' and download it (PDF) to print it.

If you need help in the future, we’re always here to assist.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月31日

Hi Michel,

Thank you for your feedback and for using Ticketpass! We’re glad you found the ticket purchase process easy.

We’re sorry for any confusion with the dates on your tickets, it looks like a typo from the organiser, we will notify them and amend it. Please rest assured that your tickets will be valid, and you shouldn’t face any issues at the door.

Feel free to reach out to our support team at support@ticketpass.org if you need any assistance.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Christian,

Thank you for your feedback! We’re so pleased to hear you found it easy to use and access your tickets - that's what we aim for! :)

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Martin,

Thank you so much for your kind words! We're thrilled to hear you found the platform easy and quick to use. Making ticketing simple and efficient is our goal, and it’s wonderful to know it worked well for you.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Fraser,

We’re sorry to hear about the frustration with not finding your ticket. All booking confirmations are sent automatically to the email provided, but sometimes they may end up in the spam folder or there could be a small typo in the email entered.

We’re glad that our customer support team replied to your query in less than 24hrs confirming your ticket was in your account and retrieved it for you.

We’re always here to help with any questions along the way.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi David,

Thanks for sharing your thoughts. We completely understand that not everyone prefers online booking or mobile tickets. While digital tickets have become common, many of our events also offer options for box office purchases to make sure everyone can enjoy the experience in a way that suits them best.

Please feel free to reach out if you need help booking future tickets.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Jeremy,

Thank you for sharing your experience with us! We’re delighted to hear that you're a repeated user and that you have found it fast, simple, and responsive each time. Your continued support means a lot, and we're here anytime you need us.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Brian,

We strive to keep our fees as transparent and fair as possible. The booking/service fee helps cover essential costs like payment processing, customer support, and platform maintenance and VAT, with a portion also supporting social impact initiatives.

When it comes to the fees, the event organiser can decide whether to absorb it, pass it on, or split it with the customer.

We hope this helps clarify, and we appreciate your understanding.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Keith,

Thanks for your feedback! We're glad you found Ticketpass straightforward to use—simplicity is one of the main things we aim for.

We appreciate your support and look forward to see you again!

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Sharon,

Thank you for your feedback! We're happy to hear that you found the online booking process simple. We aim to make a straightforward experience for our users :)

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi David,

Thanks for sharing! We’re glad to hear that getting and printing your tickets was easy. It’s great to know that our process worked well for you—exactly what we aim for!

Looking forward to having you back soon.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Justin,

Thank you for letting us know about this unusual experience. We haven't come across this issue before, and we’re sorry for the inconvenience it caused during registration. Our team is always keen to resolve any technical hiccups swiftly, so please feel free to reach out directly if you’d like assistance or if you encounter anything like this again.

We appreciate your patience and feedback as we work to improve!

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Ray

Thank you for the kind words! We're so pleased to hear that you found the booking process so easy.

We appreciate your feedback on payment options as well—offering more choices, like PayPal, is definitely something we’re already working on as we continue to improve the platform.

Thanks again, and we look forward to seeing you at future events!

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Gerda,

Thank you for sharing your great experience! It’s wonderful to know the event helped you connect with nature, and we hope it brings lasting memories :)

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Philip,

Thank you for your feedback! We’re glad to hear you found the experience very simple and got your tickets straight in your phone, making it easy for you to access them.

If you ever need any assistance, please don’t hesitate to reach out.

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Nick,

Thank you for the great feedback! We're delighted to hear that you found our system really easy to use. Making things simple for our users is what we’re all about!

Best regards,
The Ticketpass Team

Ticketpass からの回答

2024年10月30日

Hi Geoffrey,

Thank you so much for the lovely feedback! We're happy to hear that you had an absolutely wonderful experience with our service :) It means a lot to us, and we can’t wait to have you back for more events!

Best regards,
The Ticketpass Team