Tileflair レビュー 

Tileflair からの回答

4日前

Thank you for your feedback, Shagufta. We're sorry to hear your experience didn't meet expectations.

After reviewing your order, I can see the product purchased was a special-order item. While we always do our best to accommodate requests, once special-order products have been dispatched by the supplier, we're unable to cancel the delivery or accept returns. This is outlined on the product page within the Delivery & Special Order pages.

We understand this may have been frustrating, particularly regarding the delivery arrangements, and we're sorry for any disappointment caused. Your feedback is valuable to us and has been shared with the relevant teams for review.

Tileflair からの回答

4日前

Thank you, V Richards. We're happyto hear your samples arrived as promised and that you found our team helpful. We know how important it is to see tiles in person before making a decision, so it's great to hear everything went smoothly.

We hope the samples help you find the perfect tiles for your project, and we're here if you need any further assistance.

Tileflair からの回答

4日前

Thank you, Alison. We're pleased to hear your tile samples arrived promptly and that you were happy with both the delivery and the service.

We hope the samples helped you decide, and we're always happy to help if you need any advice along the way.

Tileflair からの回答

4日前

Thank you for your review., Wendy It's great to hear the team at our Reading showroom looked after you so well. Friendly service, good communication and making the process straightforward are exactly what we aim for!

The Reading team will be so pleased to hear your feedback. We wish you all the best with your project and hope you love the finished result.

Tileflair からの回答

2026年8月4日

Thank you, Emily. We're so pleased to hear you're happy with your choice of tiles from us.

It's wonderful to know everything arrived quickly and that you received great service throughout. We hope you enjoy your new kitchen!

Tileflair からの回答

2026年8月4日

Thank you for your feedback, Mark. We understand you previously got in touch about the tile size being approximately 0.1mm larger than expected.

Tiles are manufactured with an accepted size tolerance, so the actual dimensions can vary slightly from the nominal size stated, and the difference you highlighted falls within these standard tolerances.

Should you need any further advice or assistance, please feel free to contact us.

Tileflair からの回答

2026年8月4日 に更新

Thank you for your feedback, Fraya. We're sorry to hear you were unhappy with your experience.

We can see that one of the tiles on your order was a special order item, and these can take up to four weeks to arrive, as advised at the time of ordering.

We're also keen to understand the unexpected charges you've mentioned. From our records, the additional charge relates to the premium Saturday delivery service selected for the order.

We're sorry that some of the tiles arrived damaged. As soon as you've let us know, we arranged a refund for the affected items. If you'd like to discuss this further, or if there's another way we can help resolve matters for you, please don't hesitate to get in touch with us and our team will be happy to talk things through with you.

Tileflair からの回答

2026年8月4日

Thank you for such a lovely review, Marie. It's fantastic to hear you found the perfect clearance tiles at a great price and that everything went smoothly from sample order through to delivery.

We're pleased the team at our Bristol Cribbs showroom could help along the way, and it's wonderful to hear the delivery service matched your expectations too. We hope the finished result is everything you've imagined and that you enjoy your new tiles for years to come.

Tileflair からの回答

2026年8月4日

Thank you for sharing your experience, Steven. It's great to hear you found a fantastic range of tiles at our Swindon showroom and that Lewis and Dan were able to help with ideas for your new bathroom.

Our team's knowledge and experience are invaluable when bringing a project together, and we're glad they could help make the process easier! They'd be happy to hear your feedback.

Good luck with your new bathroom and hope you love the finished result.

Tileflair からの回答

2026年8月4日 に公開

Thank you for this thoughtful review, Les. We're so pleased to hear Lewis at our Swindon showroom was able to help and make your experience such a positive one.

He will be so pleased to hear your feedback. We wish you all the best with your project, and we're always happy to help if you need any further advice.

Tileflair からの回答

2026年7月31日

Thank you, Sally. We're glad to hear you found a good range of tiles to choose from and that our team were able to help. We're always happy to help if you need any further advice.

Tileflair からの回答

2026年7月31日

Thank you. Sally. We're so pleased you found it helpful to see the tiles displayed in a real setting, it can make choosing so much easier.
It's great to hear our team could help you along the way! We wish you all the best with your project and hope the finished result looks fantastic.

Tileflair からの回答

2026年7月31日 に更新

Thank you for your review. We're glad to hear you received great service. Don't hesitate to reach out if you need any guidance along the way.

Tileflair からの回答

2026年7月29日

Thank you, Jason. It's great to hear Alex at our Reading showroom was able to help. With so many options available, having the right guidance can make all the difference when narrowing down the choices!

He will be pleased to hear your feedback. We're always happy to help if you need any further advice.

Tileflair からの回答

2026年7月27日

Thank you, Miss Byrne. We're pleased to hear your samples arrived quickly and were well packaged.

It's great to know one of the tiles has caught your eye, and visiting your nearest showroom is a great way to see the full-size tile before making your final decision. We hope you find exactly what you're looking for, and we're always happy to help if you need any advice along the way.

Tileflair からの回答

2026年7月22日

Hi Mr. Miller, thank you for your review. We're pleased to hear the team at our Warmley showroom were able to help and make your visit a positive one.
We wish you all the best with your project and are always happy to help if you need any further advice.

Tileflair からの回答

2026年7月17日 に公開

Thank you for such a wonderful review, Miss Ho. We're thrilled to hear that our Reading team made the whole process feel easy and enjoyable. Choosing tiles can be a big decision, so it's great to know their knowledge, patience and support helped you find the perfect choice for your home.

It's great to hear you and your tiler are pleased with the quality of our tiles. We're glad their updates helped keep everything running smoothly and gave you peace of mind throughout.

Jason, James and Marcus will be so pleased to hear your feedback. We appreciate your recommendation and wish you all the best as you enjoy your beautiful new space.