Our experience with Roccia was First Class. Extremely helpful and very professional with special thanks to Kate and Ishy who looked after us The tiles are now laid and look stunning
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The showroom offers a wide choice of bathrooms, and initially the service was very good. Payment was made based on this positive experience. However, the service declined significantly afterwards.... もっと見る
Excellent choice of tiles and great customer service across the store. We have visited Roccia many times and Shiraz is always extremely helpful & patient! The combination of Shiraz’s advice & the cho... もっと見る
企業が回答しました
My wife and I visited Roccia and purchased some wall and floor tiles for our orangery. We were assisted by Kahlid . This young man set a standard of personal service I very rarely find these d... もっと見る
企業情報
当該企業による記述
Be Creatively Unique with Roccia, the UK’s largest independent tile, bathroom, and kitchen showroom. With over 44,000 square feet of show space, the Roccia Design Centre has everything needed for home renovations all under one roof, now including home automation, bespoke windows and doors and a luxury furniture department. Also, displaying the most comprehensive range of tile brands in all of Europe! Established in 1994 on the core values of ‘Family, Excellence and Inspiration’. Roccia offer a first-class bespoke service, from initial design consultations with our award-winning designers, right through to final home installations. Supplying everyone from individual customers, commercial businesses, developers, and even traders.
連絡先
Mercedes-Benz House, Queen St,, PR1 4HH, Preston, 英国
- 01772 965946
- hello@roccia.com
- tilemart.co.uk
4.2
ほぼ満足
214件のレビュー
ネガティブなレビューの 25％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Unfortunately we encountered several issues
Unfortunately we had a few bad experiences with Roccia over the course of our 2 bathroom projects.
Firstly, our tiles were over a month later than the date we were initially advised, and we weren’t informed of this until a couple of days before they were due to be delivered
- when we were sold the tiles, we were informed that any unused ones could be returned for a refund, it turns out you can only get a refund if the tiles are stock items and not ordered. We were not advised of this at any stage until it was too late.
- when we did return some of the tiles we’d ordered that had been stock items, we were charged a fee for the return - I think it was around 15% of the cost of the tiles. Given that we’d spent over £3k on tiles and encountered a lot of problems with them, I was very disappointed that not only were we charged this fee, but it was hidden away in the small print of the receipt. When you encourage people to order extra boxes of tiles ‘just in case’ you should really also tell them about your returns policy
2023年1月9日
自発的なレビュー
ROCCIA からの回答
Hi Lindsey,
Thank you for sharing your feedback regarding your recent experiences with Roccia for your bathroom projects. We sincerely apologise for any inconvenience you've faced.
We apologise for the delays you encountered with the tile delivery, and we understand how frustrating it can be to receive such news at the last moment.
Regarding the tile returns policy, we apologise for any misunderstanding that arose. We do have a returns policy in place, and we understand your disappointment in not being fully informed about the specifics of returning non-stock items. We appreciate your suggestion to include clearer details about our returns policy when advising customers to purchase extra tiles.
Please know that your concerns have been noted, and we would like to make things right. We kindly request you to get in touch with our Showroom Manager on 01772 258998. Your feedback helps us improve our services, and we appreciate your willingness to give us the opportunity to resolve the issue.
Thank you for your time and understanding. We look forward to hearing from you soon. 😊 - Liz
Ishy was our sales person!
Ishy was our sales person!
Knows his stuff, friendly, super helpful and will be a returning customer.
Thank you :)
2023年8月12日
自発的なレビュー
ROCCIA からの回答
Hi, thank you for your lovely review. I will pass your feedback on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
Top service! ✨
From sending a message on Instagram, to a very quick response from Scott, nothing was a problem, honest advice was given and he was super helpful with wonderful customer service! I have ordered from Roccia before and the tiles are absolutely stunning! ✨ I look forward to receiving my next lot of tiles. Thank you!
2023年8月4日
自発的なレビュー
ROCCIA からの回答
Hi Lauren, thank you for your amazing 5-star review. I'm glad that the service you received was wonderful. I will pass your feedback on to Scott, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
Bought some beautiful tiles today
Bought some beautiful tiles today! Excellent service, not pushy at all, just incredibly helpful. I would highly recommend Ishy who was friendly, approachable and got our order sorted without any fuss at all. Thank you, highly recommend.
2023年8月6日
自発的なレビュー
ROCCIA からの回答
Hi Julia, thank you for your fantastic review and recommendation! I will pass your feedback on to Ishy, he will be happy to hear about your excellent experience. We look forward to seeing you again in the future 😀 - Liz
Returning customer
Returning customer this time we dealt with Maz who was most helpful in finding us the right tiles at an amazing price. There is so much choice it's easy to get bamboozled but the friendly staff are always there to help you design your project, this time we are re vamping the garden with porcelain non slip outdoor tiles there is a fantastic range to choose from. And a price point for all budgets, dont be put off by the expensive looking showroom the price range is extremely competitive and nothing is too much for the Roccia staff. Maz even showed us his own garden project to help us with our design.
2023年8月1日
自発的なレビュー
ROCCIA からの回答
Hi Mandy! Thank you for your lovely 5-star review. I hope your garden project goes well. I will pass your message on to Maz, he'll be happy to hear about the excellent service you received. We look forward to seeing you again in the future! 😄 - Liz
Roccia Preston
It’s not often you go buying anything and deal with excellent customer service all the way through the experience.
Roccia Preston did just that today, when buying a large number of tiles and all that goes with them.
Zain was very friendly, helpful and couldn’t do enough for us. Even helping load the van. His colleague in the warehouse was equally accommodating, and good fun despite only just moving all of the tiles we were buying.
We had to visit their warehouse by the docks to complete our order and again we were helped load, with a smile.
Given how hot it was, late on a Sunday afternoon, credit should be given to all the members of staff we encountered.
Thank you.
2023年7月9日
自発的なレビュー
ROCCIA からの回答
Hi Terry! Thank you for your amazing 5-star review. I will pass your message on to Zain and the warehouse team, they'll be happy to hear about the excellent service you received. We look forward to seeing you again in the future! 😄 - Liz
Great support from Ishy today
Great support from Ishy today, very patient with me and great knowledge of what tiles would be appropriate for what I wanted
2023年7月5日
自発的なレビュー
ROCCIA からの回答
Hi Caroline! Thank you for your review. I will pass your message on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future! 😄 - Liz
Always a great experience buying tiles!
Always a great experience buying tiles. The fourth bathroom we are redesigning with Roccia tiles.
Thank you Rahil and the team for your hospitality, advice and great price.
Andy, Sandra, Jenny and Matt
2023年7月1日
自発的なレビュー
ROCCIA からの回答
Hello Andy! Thank you for your five star review. We are happy to hear that your bathroom redesign is going well, and we will pass your message on to Rahil! 😄 - Liz
Amazing service by non other than the…
Amazing service by non other than the man himself Ishy. Treat me like family. Would definitely recommend.
2023年6月30日
自発的なレビュー
ROCCIA からの回答
Hi Wayne! We appreciate your kind review. We are glad that Ishy gave you such a pleasant experience at Roccia! We hope to assist you again soon :) - Lisa
Service was good today from Ishy very…
Service was good today from Ishy very helpful & friendly . Would recommend both the shop & the salesman
2023年6月30日
自発的なレビュー
ROCCIA からの回答
Hey Lisa! Thank you for your 5-star review. We will pass your message on to Ishy, who will be pleased to hear about your positive experience! - Liz
Came to your beautiful tile shop and…
Came to your beautiful tile shop and Maz was very helpful. Thank you
2023年6月24日
自発的なレビュー
ROCCIA からの回答
Hello Debbie, we are pleased to hear that you received useful help by one of our staff members. Maz will be glad to know that he was able to make yet another customer happy! 😁 - Liz
Brilliant service and the showroom is incredible
Have dealt with Tilemart/Roccia through three bathrooms, a kitchen and now a utility room. Service is always great and the showroom is incredible.
This time out was looking to match the tiles from my kitchen floor and Irfan was a lifesaver. Could not be more helpful and seems to go out of his way to provide brilliant service.
Always my first port of call for tiles even though it is now an hours journey from Liverpool.
2023年6月21日
自発的なレビュー
ROCCIA からの回答
Hi Dave! Thank you for sharing your wonderful experience shopping at Roccia. Irfan will be pleased to know that he made yet another customer happy! We hope you enjoy your new tiles in the kitchen and we would be delighted to assist you again in the future! 😊 - Liz
Great customer service and choice.
Great customer service both by Ishy in the trade sales, and the Guys at the distribution centre. The best part was discovering how eager all the staff were to find a solution immediately it was discovered the product ordered was actually out of stock. We judge companies by how they react when things go wrong. This is a great company.
2023年6月15日
自発的なレビュー
ROCCIA からの回答
Thank you for your amazing review, Jill! We are happy that you had a pleasant experience with Ishy, and that you were able to find a solution to the issue. We pride ourselves in the way our staff work efficiently and we are glad that this was able to come across in our customer service. 😄 - Liz
Amazing customer service by Shiraz…
Amazing customer service by Shiraz couldn’t fault it in any way! Showed me all around the shop and helped decide which tiles would be best suited for the bathroom I liked. He was very patient and polite . Knows how to deal with customers demands. Would highly recommend!
2023年5月20日
自発的なレビュー
ROCCIA からの回答
Thank you for your fantastic review, Saheda! We're delighted to hear that Shiraz provided amazing customer service, showing you around the showroom and helping you choose the perfect tiles for your bathroom. We appreciate your recommendation and look forward to serving you again. - Liz
Today I came into your showroom and was…astonish with the amount of choice
Today I came into your showroom and was met with a guy called Michael Rust, what a helpful guy, he guided me about all the information I needed to tile my kitchen, was very helpful and most polite
2023年5月10日
自発的なレビュー
ROCCIA からの回答
Thank you for taking the time to share your experience at our showroom. We are thrilled to hear that Michael Rust provided you with exceptional customer service and helped you with all the information you needed to tile your kitchen.
At ROCCIA, we pride ourselves on providing helpful and courteous service to all of our customers, and we are delighted that Michael exemplified this during your visit.
We will make sure to pass your feedback along to Michael and our entire team. We look forward to serving you again in the future. 😊 - Liz
Came all the way from Bolton to have a…
Came all the way from Bolton to have a look at kitchens and bathrooms, we asked a member of staff in the kitchens department downstairs that we’ve seen a kitchen in Wren and was wondering if they could draw it up for us and give a price. He straight away said “we are double price as we are high end, he asked how much we got quoted and he said well double it that’s our price. We are high end and you’re looking at lower end” me and my family felt humiliated and just walked out, very disappointed as would have atleast expected him to have a look at the kitchen we got quoted, see if there’s anything he can provide our even similar. Not how customers should be spoken to.
2023年5月1日
自発的なレビュー
ROCCIA からの回答
Thank you for taking the time to leave us a review. We are sorry to hear about your experience with one of our staff members in the kitchens department. We pride ourselves on providing exceptional customer service, and we apologise for any inconvenience or discomfort caused during your visit.
We would like to assure you that our kitchen manager, Nigel, would be happy to speak with you personally to discuss your concerns and work towards a resolution. He is eager to learn more about your experience and address any issues you may have encountered. You can reach him on his direct mobile 07845 872 500.
We want to clarify that we are a competitive retailer that offers a range of products and services to suit different budgets and project requirements. We are committed to providing our customers with the best possible value for their money, regardless of their project budget.
Again, we apologise for any inconvenience and hope that we can earn your trust again. This is an isolated incident and does not represent ROCCIA’s values as you can see from the number of 5* reviews we regularly receive.
Top Quality products and services
I ordered tiles for my bathroom and kitchen and was blessed to find Irfan from ROCCIA Preston who was freindly, knowledgable, patient and provided great customer service. I would reccomend Roccia to anyone who wants ideas, designs, advice and tiles. The whole process was easy and stress free.
2023年3月30日
自発的なレビュー
ROCCIA からの回答
Hi Lukman, thank you for the great review and recommendation. I'm glad the customer service you received was great. I'll pass your feedback on to Irfan, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Amazing service from Shiraz
Amazing service from Shiraz. Gave us a lot of his time as we were unsure of what tiles to go for.
Made sure we were well looked after and was very hospitable which is rare nowadays.
Thank you!!!
2023年3月19日
自発的なレビュー
ROCCIA からの回答
Hi Safiya, thank you for the amazing 5-star review. I'm glad the customer service you received was amazing. I'll pass your feedback on to Shiraz, he'll be happy to hear about the service you received. I'll We look forward to seeing you again in the future. 😊 - Liz
Absolutley fantastic experience
Absolutley fantastic experience. Ash you were amazing! So knowledgeable and experienced. Thank you x
2023年2月1日
自発的なレビュー
ROCCIA からの回答
Hi Lou, thank you for the amazing review. I'll pass your feedback on to Ash, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
I have been served by Ishy at each…
I have been served by Ishy at each visit to Roccia Preston. Excellent customer service and he always gets me the very best deal.
2023年1月7日
自発的なレビュー
ROCCIA からの回答
Hi Linda, thank you for the amazing review. I'll pass your feedback on to Ishy, he'll be happy to hear about the service you received. We look forward to seeing you again in the future. 😊 - Liz
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