Time Systems (UK) Ltd レビュー 

It took two months to get this system working from support.

The connection is unreliable but generally can be fixed by reconnecting to the network, so not so bad.

Operationally, staff sometimes do double clock-ins or clock-outs because they have to press the correct clock-in or clock-out button. Most systems know when you've clocked in and out (present face to clock-in present face again to clock-out). Why would you ever need to double-clock in?

The software is basic but does the job

The killer is that the software loses the configuration that allows it to communicate with the face-recognition unit. This randomly happens with no causative reason. I would not mind if there were a simple fix for the issue. Nowhere in the supplied instructions does it tell you how to make a reconnection to the unit. You have to contact support to sort this out.

There is no telephone support except to take a message. You have to email support which is supposed to take up to two days to make a reply. I emailed up to five times over two weeks to get a callback. The last time this happened, I had the machine for just over a year, and the cost for support renewal is about £500.

You can use a USB to download a backup, but the data cannot be uploaded to the software, so you cannot see attendance reports. The result was we had to rely on rostering schedules to get times.

What can I say... You decide!

I purchased a GeoFace clock machine for around £400, but the software was outdated and difficult to set up. I paid an additional £75 for support to get it up and running. While it worked well for a while, it would break down randomly 2-3 times per year. When I contacted support via email, they did not address my concerns, but instead sent me an invoice and contract for a £500 per year support package, which was the only option available. When I asked if they offered email support, I was told no. I also attempted to request a manual but was told that they were unable to provide one. This company may not be suitable for those who are not computer programmers and willing to pay £500 per year for support on a £400 product. The software is very complex and the support is among the worst I have experienced in recent times. My issue could have been resolved quickly, but the company seems uninterested in helping their customers, as evidenced by my review and others.

In response to the inaccurate reply from Time Systems Ltd.

I was not offered a discount for support, I was sent an invoice for £499 twice, invoice number 161766.
If one person says you have poor support then you can forget it, if two people say your poor support, you can ignore it. When 50% of your reviews are 1 star for terrible support, maybe you should start listening to your customers.

Do not at any cost bother making a purchase with this company, they are utter charlatans!! I purchased the GeoFace 200 clocking terminal. The 'support' that is offered is my email ONLY, no contact by phone at all. This company clearly just re-sell products of which the support team have no real knowledge and I was advised they cannot support features that the hardware offers as they have no clue what they do, or how to operate them! They are a complete joke, they just want to sell you the product, claim that they will support, and when you ask them how a feature works they say they can't offer any assistance or even an operating manual for the product, save from only the basics of adding an employees name!! Forget any idea of customer service, they just don't care about your concerns, nor their own clear lack of knowledge on the items they are selling, they have your money and that's all they are interested in.

Updated 18/01/23 in response to the reply from Time Systems.
The reply from Time Systems is a complete lie. Try calling the support team and you will not get an answer. Try calling the customer support team and they will tell you, as they did me, that the support team do not take calls and your only option is to send an email. But don't take my word for it, just try for yourself and find out! To answer the suggestion that I am trying to do something with the system that is is not designed for, this again is simply not true. Time Systems DO NOT have any knowledge of the options that the hardware provides, not even when I asked for assistance with the personalisation options, despite the website clearly stating that there are over 100+ options included. They don't make any of these products, they simply stick a label on a Chinese import and pass it off as their own, hence the reason they don't know what most of the hardware options even do!

Amazing experience. Extremely helpful in resolving my query. Couldn't recommend these guys highly enough.

AVOID AVOID AVOID
We pay an annual costly support contract for a small business. We no longer can speak to an advisor. We now have to e-mail issues with the system. Our whole month payroll this month had to be calculated manually through total lack of support and lots of data missing.
They sent written instructions how to fix it ourselves which we were unable to do obviously. Why pay for a service then expected to perform technical tasks yourself.
Frequent issues with the system

We bought a new time clock from Time Sytems UK, which is supposed to ease the admin side of doing the payroll for our company.
The system was advertised as auto clock in/clock out and that it would automatically import all data into our payroll system through a different piece of software - we have not had this.
The clock itself will only clock people in and not out, so I'm not sure how it will automatically work out employees hours.
When we have asked for help, we are told we have to pay for remote training for £175+VAT per hour (something which our computers don't support).
Other emails tell us we have free support?
When we have asked to return the clock as we believe it is faulty, we are told we are unable to as they don't accept returns in any circumstance.
This company are awful. We are now left out of pocket with a clocking terminal that we are unable to use!
If anyone could offer any help, we would appreciate it! All we want to do is return the terminal as it doesn't work as described.

Do not buy from this company. I bought a ribbon for my clocking machine and it was the wrong one. I can not return it or get a refund.

I returned the wrong ribbon to your company at our expense and have not heard from you at all. Please can I have a refund.

The response was very prompt and Jo was excellent. Remote session was a breeze to connect and he resolved our issue - some dropped time-log transactions - very quickly.

Would recommend

We had bought a Time Systems face scanner a while ago but hadn't activated it at the time. Recently, when we came to installing the software on our new pc, and requesting a registration code (Which is ridiculous that you have to email them to get this by the way, seeing as they take hours to respond to emails!) they said that it couldn't be processed because we had already used an activation code.

After countless emails back and forth, they kept on insisting that we pay £100+Vat before they would give us a new registration code.

In the emails, they make sure you know that the help service is £500+VAT and that if you have any issues installing it, that you would have to take this out before they would help.

We'll see how easily the installation goes.

UPDATE 16/09/0222
After dealing with one person, and paying the invoice, I get an email from someone new, to say that "unfortunately we are unable to assist with your request for a licence."

I've been on at this company for a licence for several weeks now and they've given me the impression that once the payment is made, the licence will be given. Makes me think that they've seen this review and are being spiteful in order to annoy me.

From the time of sending an e-mail to the support team, detailing the issue with our GEO Face 200 system, I had the problem resolved within a few hours. Knowledgeable and helpful staff (Damien) helped to get us back up and running.

Wow 47% 1* reviews! that says it all :P
Wish I read this before buying from them. Be careful if you want to cancel your contract! You need to be wearing a fluffy hat and pink pajamas and send your request by carrier pigeon or you wont get out of the contract. Good Luck!

We purchased the Geotime Wifi machine and shortly after, it stopped working. After a lot of messaging back and forth, they acknowledged that the machine was faulty, and we received a new one. However, we lost all the data because their technicians said it could not be saved.
A new machine was installed and stopped working in less than two months. The customer service representative told us that it was probably our fault. They never sent a technician to inspect; they just said the problem was on our end. We have all sorts of different equipments and machines in our company, that don't break.
We requested a refund, as this machine has only cost time and effort and we lost all information. Their solution was to send a third machine.
I requested to speak to a manager over the phone, and they refused.
I would recommend investing in another system, as this one is not reliable.

Time Systems offer fantastic support, I dealt with Jonaet who was really prompt and helpful. He guided me through the process and helped us with a big problem we had.

Thank you Time Systems.

I’d be very careful if you want to order from this company.

Sadly, unless you fancy a fee of £499+VAT per year for them to reply to their emails I would seriously not bother. It appears out machine has updated and will no longer report to their software. On contact them they will simply reply that cannot help as you don’t have support - however, it’s cheaper to buy a new machine than comes with 12 months support rather than pay for their support - makes sense?

A response from (NAMED PERSON BECAUSE THEY DONT LIKE IT WHEN YOU NAME SOMEONE) - "We are not trying to be unfair to our customers. We actually stayed open throughout the entire pandemic at great cost to our company just so we could provide technical assistance to those who were in need.

Since then due to inflation, our manufacturers and developers have put their prices up considerably, which means unfortunately we must do the same in order to cover our own costs. We have had to put the prices up for many of our products and services. It’s not something we wanted to do, but we have been forced to due to the changing nature of this industry.

Like many software companies out there, we have a technical support department who provide expert knowledge and assistance to those who are experiencing technical issues they cannot fix themselves. The fact we charge for this service is standard procedure"

Let’s now look at that statement. From this I take it that the smaller company is being absolutely shafted to fund their bigger ones. So if you're a company with thousands of staff and multiple machines your £499+VAT seems alright value however when you're a normal sized company who all of a sudden have a machine that get an issue for no reason prepare to put it in the bin! The average sizes company is basically funding their day to day activities.

Our reply: “As much as I appreciate the reply I don’t think that’s done you any justice. From that I’ve taken it as companies who have 20 machines and 5000+ users seem to be really benefiting from this whilst it’s the smaller company who are losing out. This could simply be rectified by offering a support scale of the size of the users on the machine – like you do with the data.

The bottom line is your refusing to assist unless we pay you £499+VAT. Its noted and I think we will just throw it away, we’re not being held liable to pay that for a machine that you have sold and now refusing to support.

I will also be looking in to the warranty on this machine as the bottom line is if it’s not working, it’s no use to me and we should be liable to be forced to pay nearly as much as the machine itself has cost for you to one thing on it.”

Our comment on a relevant sized pricing – went ignored.

When we requested the technical guide, they simply said there wasn’t one - connivant.

We have passed this over now to our legal department to follow up on.

Be very careful if you want to order from this company - you’d be better off ordering elsewhere!

UPDATE 01/08
After being backed in to a corner we asked to pay the outrageous support fee. (NAMED PERSON BECAUSE THEY DONT LIKE IT WHEN YOU NAME SOMEONE) rejected and said because we left them a bad review it would have to be a management decision.

Turns out they don’t like people leaving negative reviews and don’t take too kindly to it!

We have now ordered a new machine with support from a rival company. Our legal advisor is looking further in to where we stand after ordering a machine that is defective and them refusing to support it – even paid for!

I really would advise anyone looking to order from this company to seriously think and do you research before ordering.

I was recommended Time Systems (UK) Ltd by a business contact. He sent me a link I viewed their web site and put in a call. From the moment my call was answered to dealing with their excellent sales department who could not be more helpful, patient and professional to the follow up email within 30 minutes.
Thank you Alex James you were excellent along with your colleague who anwsered my call.

Very helpful, told me everything i need to know in the 30 minute training.

The Support team do not care and are so slow to respond. They have so many big companies on board, they do not have time to assist the small user despite them taking your annual support money. So if you are a small company ie below 100 employees do not entertain this company.

22nd June 2022 I updated Review to add;
I have now had a response from my review, which took 2 weeks. My point exactly.

They also think that I would go to the trouble of writing a review if it was just "one" occasion. Time Systems IT IS EVERY OCCASION.

We purchased the time machine at the end of February and had an electrician install it and our IT support company come in to configure the software. Our very experienced IT manager could not get the machine to talk to our server (I don't know the technical terms but he was as frustrated as us)
We tried endlessly that day to contact the company, speaking once on the phone to someone who said we must send an email to register the fault, which we did.
By the end of day we still had not heard from them reference any kind of support.
Our IT support left and continued to try and and reach them. I was on holiday for a week and our Director had to continue when they decided to contact us.
Two weeks later we still have no time machine, our original antiquated equipment has be uninstalled and this piece of rubbish is flashing a light at us continually!!! Luckily we have a trustworthy team but they are having to write down their hours.
This company are awful to deal with.
The most recent suggestion is that we send the item back and have it inspected for faults. My guess is they won't find any faults.
I came back from holiday yesterday and wrote to 2 different email addresses requesting a returns label and an address to send the machine to, guess what? No response whatsoever 24hours later!!
I have no words and wish that I'd read these reviews before purchasing this machine.
Edit: we now have to return the machine at our expense, They won't refund this pile of rubbish under any circumstance. If there's a fault they will send us a new machine!!! No refund under any circumstance, that's what Wendy has just told me¬!!!!!
Edited 03/05/2022
Your response is so devious, it makes me angry that you keep telling people to return the item for inspection/assessment and you will replace it IF it's faulty. I'm almost positive you "will be unablet to find any faults". Our company have better things to spend our time on than sending this piece of absolute tat back at our own expense! You are the most awful company I have ever had the displeasure to deal with. Scammers at best. And to keep your points up you actually respond with more rubbish. Unbelievable that you're still presenting people with this trash!
04/05/2022
I have received an email today, as per below. They now say I can return the item and they will collect it!! And then evaluate... The machine is not being returned and as soon as we have a bone fide time recorder installed (happening 17th) I will smash the thing and post a picture here, just because I can!