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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Fantastic knowledgeable service. We felt reassured and guided to products that fit out requirements and budget. We've had great post purchase service and feel welcome to drop a message on WhatsApp or... もっず芋る

5぀星のうち4の評䟡

The delivery directly from supplier took longer than expected and wrong item was sent for part of the delivery. Tiny feet had this item in their showroom and very kindly delivered theirs and as... もっず芋る

5぀星のうち5の評䟡

Absolute 5 star service in the Putney shop. Felt very well looked after, no question was a bother, and the owner spent a lot of time with me without rushing. We chose to pick up the pram and accessori... もっず芋る

5぀星のうち5の評䟡

We had been to 4 other big chain shops prior to finding Tiny Feet and had felt overwhelmed and ignored by sales assistants. We then went to Tiny Feet and it was a totally different experience. We actu... もっず芋る

䌁業情報

  1. ショッピング・ファッション

さたざたな倖郚゜ヌスから提䟛された情報

Welcome to Tiny Feet, the nursery store offering a wide range of products for babies, including cots, prams, toys, clothing & much more


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

362件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1カ月以䞊経っおから回答

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5぀星のうち5の評䟡

Great service

Great service.
Great communication through email. They respond really quickly. So happy I purchase my buggy from them.

Will deffinatly be buying more stuff from them in the future

2021幎11月26日
自発的なレビュヌ
5぀星のうち2の評䟡

Lack of communication and misleading stock information

Placed an order for an item that showed as in stock and due for delivery within a week. I found it difficult getting in touch with no reply to phone calls/msgs (although a reply from the company to an enquiry raised on their website indicated the phone had been stolen so they had ordered a replacement sim). Following this I was told the item would be ready to send in a few days time as they had delays in shipments. Slightly disconcerting as the item was shown in stock when order was placed. Replied to indicate we can wait for the new date. New date came and no delivery or message from the company which required me to chase up and be told that there was a new stock date following this. Due to the lack of comms and ongoing delays decided to refund the whole order. Rated 2 stars instead of 1 as atleast the refund process was smooth.

2021幎11月25日
自発的なレビュヌ
Tiny Feet ロゎ

Tiny Feet からの回答

Good Morning

I would like to begin by apologising again for the inconvenience caused in your ordering process.

Unfortunately with many of our suppliers we are experiencing delays after delays in stock arriving. Our system currently works on a docking date so will update numbers based on what is expected on a date in time. We have now gone and updated those delivery dates to reflect on our website

Due to ongoing Shipment delays across the industry these dates keep slipping. We do try to update as many customers as we can on delays so can only apologise if we had not got back to you

We hope you manage to find the product from another retailer

Kind Regards

5぀星のうち3の評䟡

Help please!

I made an order on Sept 18th and wrote to the team and have tried calling the number on the webpage during working hours but with no response (not even a voicemail). Please can someone from the business let me know what has happened as we have paid a lot of money but without any response to queries (Order: TF27269)?
Best wishes,
Simeon and Olga Fabrikant-Burke

2021幎11月11日
自発的なレビュヌ
Tiny Feet ロゎ

Tiny Feet からの回答

Dear Olga

Hope your keeping well. I have checked with the warehouse team and the parcel was returned to us by the courier a few weeks ago. We sent an email dated October 20th and another dated November 1st not sure if these were received (sometimes they go into the junk folder)

We are happy to reattempt delivery but if you can confirm you delivery address by writing to us at customerservice@tinyfeetonline.co.uk

Kind Regards

5぀星のうち5の評䟡

Excellent

This was our first time ordering from Tiny Feet, we compared prices and they offered the most competitive on the items we wanted. The order was delayed because of issues with the supplier, but each time we contacted Tiny Feet we received a prompt response with an updated timeline, and eventually someone from Tiny Feet collected the items from the warehouse and hand delivered them to us to speed things up, along with a little gift for the delay. Overall we were very happy with Tiny Feet and appreciated the small business customer service, which we would never had received if we’d ordered from a big shop! We will happily shop there again.

2021幎9月30日
自発的なレビュヌ
5぀星のうち1の評䟡

I have ordered a pair of baby shoes on


I have ordered a pair of baby shoes on 19 of September after 10 days the product is still in China!!

Till it comes it would not fit to his feet anymore!!

Do not recommend to order online at all!

2021幎9月29日
自発的なレビュヌ
Tiny Feet ロゎ

Tiny Feet からの回答

Dear Nahid

I believe you may have left the review under the wrong business as we do not sell baby shoes. We are a Nursery Retailer selling Prams and Carseats

Kind Regards

5぀星のうち5の評䟡

Excellent service

Excellent service, would highly recommend. I purchased two items online but realised I was going to be passing the shop that afternoon. With the weather being awful, I needed the rain covering ASAP. I called the store and they were so helpful, allowing me to pick up the items and also refunding my postage there and then. Thank you Tiny Feet!

2021幎9月20日
自発的なレビュヌ
5぀星のうち4の評䟡

I have just ordered a few pairs of


I have just ordered a few pairs of these for presents for Xmas. I’m really hoping the products arrive promptly and in good order as previous reviews suggest

2021幎9月6日
自発的なレビュヌ
Tiny Feet ロゎ

Tiny Feet からの回答

Hi Catherine

Hope your keeping well. Did you have an order number and I can make sure this gets dispatched for you asap

Kind Regards

5぀星のうち5の評䟡

Excellent and extremely personable

Shehzad was extremely helpful and I cannot recommend Tiny Feet highly enough! They were very responsible and willing to assist and overall it was a very personable and successful shopping experience. They were even able to offer us a price match :)

2021幎9月3日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service from Tiny Feet

Great service from Tiny Feet. Quick responses via whats app and when items where delivered we got a nice explanation of how to install and use the products. Highly recommend using Tiny Feet to purchase any baby products. Well done.

2021幎8月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Very friendly and knowledgeable team, they really took their time to help us find our pram and car seat. Delivery was also very flexible and easy- can highly recommend them.

2021幎7月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Egg2 luxury combo

I ordered the egg2 luxury combo in a rush and they had only one piece left in stock for jurassic grey. They always answered my calls, gave me real time updates when I asked and were very cooperative in service and delivery. I ordered it from India for my boss in London and I never felt the hassle of the long distance. Thank you guys!

2021幎6月17日
自発的なレビュヌ
5぀星のうち5の評䟡

I had great experience with Tiny Feet


I had great experience with Tiny Feet recently and will definitely use them again.
I had a special request and it was fulfilled perfectly and in very short period of time. The customer service by Shehzad was very good and delivery was within few days.
As mentioned earlier, will definitely use them again.

2021幎5月21日
自発的なレビュヌ
5぀星のうち5の評䟡

Extremely professional service and top


Extremely professional service and top quality products! The shop offers a wide range of great quality products and we booked a demonstration in person for a travel system. Shehzad was very professional in showing us how to use the different parts of the system, and very prepared in the detailed description of all the features and the technical characteristics of the product, paying particularly attention to the baby's safety and comfort. We decided to buy the product straight after the demonstration, and it was very easy making the order through the website. The shipping and delivery process were very quick, and Shehzad was very responsive when we asked for updates, as well as kind and polite. He delivered the travel system personally to our door, and we are happy and satisfied! I would highly recommend to use this service!

2021幎5月18日
自発的なレビュヌ
5぀星のうち1の評䟡

The worst shopping experience ever

The worst shopping experience ever. I placed my irder on the 30th of April 2020!!!! No response from the shop tilll this day and we have today 15/04/2021. They dont answer the phone and dont reply to my emails. I am shocked that people are still buying there.

2021幎4月15日
自発的なレビュヌ
Tiny Feet ロゎ

Tiny Feet からの回答

Dear Anna
I hope you have been keeping well in the current pandemic.

I have looked into your order and am surprised by the decision to post online.

Further to your email dated 18th May 2020 we replied to say that we could not offer free shipping to your address as it was not in Mainland UK and that there will need to be a shipping cost of £15 to pay. Not having heard back we then processed a refund for the order on the 25th May and cancelled the order.

Our £4.95 shipping charge on orders below £150 is to cover shipping inside the UK but orders outside do require additional shipping costs to be paid for

I have sent an email to our accounts department to check the refund but his should of been received by yourself. I will chase this up tomorrow morning and send an email confirmation (please keep an eye out in your junk folder)

Kind Regards

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