titantoys.co.uk レビュー 

28
TrustScore 5段階評価の4.5

4.6

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5つ星のうち5の評価

Fantastic customer service. The swings are fantastic quality and competitively priced. Titan Toys pulled out all the stops to make a little boy’s birthday dream come true. Thank you Richard and the te... もっと見る

5つ星のうち5の評価

I recently bought the 24V Land Rover Defender 110 ride-on from Titan Toys for my 2-year-old son and I couldn’t be happier with it. He absolutely loves it. The ride-on itself feels really solid... もっと見る

5つ星のうち5の評価

Got a drift kart from them and been realy happy with it ! My son loves it and rides it day in day out ! Aaaaand one day , he managed to brake something in it , that's where Kriss came into play . I ca... もっと見る

5つ星のうち5の評価

Really great products but the customer service offered by Titan Toys is my real takeaway from this company I had a couple of queries which were answered incredibly quickly with great knowledge. The sw... もっと見る

4.6

優良

TrustScore 5段階評価の4.5

28件のレビュー

5つ星
4つ星
3つ星
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1つ星

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4.6

すべてのレビュー

(28)

過去12か月のレビュー数: 11

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5つ星のうち5の評価

24V Land Rover Defender 110

I recently bought the 24V Land Rover Defender 110 ride-on from Titan Toys for my 2-year-old son and I couldn’t be happier with it. He absolutely loves it.

The ride-on itself feels really solid and well built. One of my favourite features is the parental remote control. As my son is only 2, he’s still learning how to steer and use the controls properly, so it’s great being able to take over whenever he needs a bit of help or heads off in the wrong direction.

I also wanted to mention Richard, who was brilliant to deal with. I needed a replacement part and he arranged for it to be sent out by Royal Mail First Class at no extra cost. It arrived the very next day.

It’s not often you come across customer service like that anymore. The whole experience has been excellent from start to finish and it’s clear Titan Toys cares about its customers. I’d happily recommend them to anyone looking for a quality ride-on car.

2026年8月3日
自発的なレビュー
5つ星のうち5の評価

Fantastic customer service

Fantastic customer service. The swings are fantastic quality and competitively priced. Titan Toys pulled out all the stops to make a little boy’s birthday dream come true. Thank you Richard and the team for making this happen on such a tight timescale.

2026年8月4日
自発的なレビュー
5つ星のうち5の評価

Outstanding customer service…

Really great products but the customer service offered by Titan Toys is my real takeaway from this company I had a couple of queries which were answered incredibly quickly with great knowledge. The swing chair from the purchased swing set was damaged by a courier and replaced quickly without me actually enquiring about a replacement, other queries I had were immediately answered. The team have great knowledge and really make you feel confident in their product knowledge and belief in their products. Absolutely outstanding and well deserving of a 5* review. Will most definitely purchase with this company again and would not hesitate to recommend them

2026年7月17日
自発的なレビュー
5つ星のうち5の評価

Got a drift kart from them and been…

Got a drift kart from them and been realy happy with it ! My son loves it and rides it day in day out ! Aaaaand one day , he managed to brake something in it , that's where Kriss came into play . I cannot praise enough the exceptional customer service quality , the quick replies and help with sorting out any issue . Thank you very much Titantoys and thank you Kriss . Will always recommend , and ofcourse , next year will get the bigger and stronger (faster) kart !

2026年7月22日
自発的なレビュー
5つ星のうち5の評価

AMAZING

My son is absolutely delighted with his gift! The quality exceeded our expectations, and the whole experience was fantastic from start to finish. The customer service was outstanding—friendly, professional, and incredibly helpful throughout the process. It’s rare to find such a combination of a great product and exceptional support. Highly recommended, and we will definitely be coming back in the future!

2026年6月2日
自発的なレビュー
titantoys.co.uk ロゴ

titantoys.co.uk からの回答

Thank you! We strive to do our best in all situations regarding delivery and product quality.

5つ星のうち5の評価

HIGHLY RECOMMEND

Checked out these swings on their website. Just what I wanted. Rang and spoke with a very friendly and most helpful representative . Paid for it and the swing was delivered the next day to my daughter in the north of Scotland. The build instructions are clear but they also offer telephone support should you need it. Absolutely amazing service from start to finish. Five stars is not enough. Highly recommend .

2026年5月1日
自発的なレビュー
5つ星のうち5の評価

Outstanding service from these guys

Outstanding service from these guys! Helped me through the ordering of a Ride on Defender for my Grandson - and when there was a bit of an issue with the delivery ( the delivery company - not Titan Toys ) - Kriss stepped in and got it sorted - and the car was delivered next day . So impressed with their customer service... oh - and the Car is Fab !

2026年4月14日
自発的なレビュー
5つ星のうち5の評価

Amazing customer service and aftersales experience

Wanted to leave a review as I bought one of their ride-ons for my Son for Christmas and did a fair bit of research prior to buying. There are a couple of businesses selling essentially the same cars and Titan Toys just edged it on price, but much more importantly, I called and spoke with a couple of the companies and Titan blew their competition out of the water in terms of customer service. This was then tested when I had a minor issue with a switch on the car. Richard at Titan couldn't have responded quicker or more efficiently to resolve the issue. He also called me to let me know what he'd sent out and give me some advice. My view of a company is mainly driven by the after sales experience, and if I was buying another ride-on, I wouldn't hesitate to buy from Titan even if they were a little more expensive, as piece of mind is everything!

2026年4月9日
自発的なレビュー
5つ星のうち5の評価

⭐⭐⭐⭐⭐ Outstanding Service – Couldn’t Recommend Titan Toys More Highly

Thank goodness for these guys.

After making the mistake of buying a ride‑on car from Riiroo — which arrived damaged and overheated within 30 minutes of charging — I ended up speaking to the team at Titan Toys, and honestly, they were a breath of fresh air.

They couldn’t have been more helpful. They even offered to keep the store open late so I could pop in, and upgraded the postage so my daughter would have her replacement car in time. That alone was above and beyond, but it didn’t stop there.
When I got stuck building the car, they guided me through it step‑by‑step on live chat, with patience and genuine care.

I can’t rate them highly enough. Proper customer service, proper people, and a company I’ll absolutely be returning to when my daughter is ready for her next upgrade.

Five stars, well deserved.

2025年12月30日
自発的なレビュー
5つ星のうち5の評価

I purchased a 1000TT ride on car for my…

I purchased a 1000TT ride on car for my boys birthday and they were excellent to deal with from the first phone call! They answered all my questions and were really patient. I explained what I needed and they recommended me the perfect birthday gift! They even sorted out express delivery so it arrived in time for his big day.
Once it arrived I couldn’t charge it because of my mistake. I called them and they talked me through the process of getting it going. Without any issues the car worked perfectly. I managed to blow the fuse on the dashboard lights and they without any hesitation sent me a new circuit board to fit on. They have been great and I highly recommend them.

2025年11月13日
自発的なレビュー
5つ星のうち5の評価

Great swing from a company giving personal service

I ordered a 2 in 1 grow with me wooden swing seat for my granddaughter. Arrived promptly. I was pleasantly surprised by the sturdiness of the timbers and quality of the components. The eau de nil finish on the brackets make it look very classy. Easy to assemble. High quality end result. Had its baptism this weekend and was a complete success entertaining one very happy little girl.

2025年7月12日
自発的なレビュー
5つ星のうち5の評価

Great company

I don't usually leave reviews but after a recent disappointment with another company about my order that they haven't shipped (it's been a month) I had an urge to leave something positive out there. The BMW 4 is great and our daughter loves it to bits! She was sceptical at first but she convinced herself eventually that it is fun! I've placed an order and it got shipped the next day. It was so quick and it's good to see companies still care about their costumers. The car arrived well packaged and it's such a good quality. Thank you guys so much! I'll definitely order from you in future :)

2025年7月4日
自発的なレビュー
5つ星のうち1の評価

Expect the massive cracks on swing

After a week, massive cracks all over, full length..contacted company and was told off, apparently normal with wood. don’t have confidence in safety of this their swing.

2025年6月29日
自発的なレビュー
titantoys.co.uk ロゴ

titantoys.co.uk からの回答

Hi Andrea
Thanks for taking our call yesterday in regards to your wood and this review. Hopefully our explanation in regards to the nature of the wood cracking gives you confidence in in our life time warranty swing sets. As explained this is a natural occurrence and is industry standard, These will come and go throughout the season and does not affect the strength or durability of the swing. As also mentioned in our call, we have wood leaving our warehouse with similar or larger cracks and its absolutely fine. If you need us going forward for anything else you know where to find us :-)

Regards
Titan Toys

5つ星のうち5の評価

Excellent customer service

I ordered a swing for my grandson online.i was concerned that it would not arrive in time for his birthday. I contacted Titan who assured me every effort would be made to get the delivery to me on time and thankfully the swing arrived on my grandson’s birthday. The swing is excellent - strong and sturdy and my grandson loves it !

2025年5月12日
自発的なレビュー
5つ星のうち5の評価

BMW M4 - Excellent service

I recently purchased a BMW M4 for my granddaughters birthday which she loves to bits.. The quality standard and build is very impressive.

I had a minor issue which Richie without any hesitation resolved my concerns immediately and professionally. I also received a free upgrade as a gift.

The aftersales service is excellent and they go the extra length to provide good customer experience.

I would highly recommend Titan toys to anyone wishing to make their children happy with a special gift.

Many thanks Richie

2025年5月22日
自発的なレビュー
5つ星のうち5の評価

Dirt Traxx 24V…

I recently purchased the Dirt Traxx 24V 4WD Off-Road Tipper Buggy from Titan Toys, and I couldn’t be happier with my decision! This buggy is not just a toy; it’s an adventure on wheels for my kids.

First off, the build quality is impressive. It feels sturdy and well-constructed, which gives me confidence that it can handle rough terrain and the enthusiastic play of my children.

The 24V battery provides plenty of power, and I love that it offers both speed and control. My kids have a blast zooming around, and the remote control feature gives me peace of mind, allowing me to step in if needed. The design is visually appealing, and the bright colors make it a hit with the kids.

Overall, I highly recommend the Dirt Traxx Off-Road Tipper Buggy from Titan Toys. It’s a fantastic investment in outdoor play that promotes adventure, creativity, and fun. My children are thrilled with it, and I can’t wait to see all the places their imaginations take them!

Thanks again

2025年5月15日
自発的なレビュー
5つ星のうち1の評価

Disappointing Quality – Much Worse Than a Cheaper Ride-On

I bought the Licensed 4 Wheel Drive Can-Am Mini Maverick UTV 24V last week, expecting an upgrade from our previous ride-on car. Unfortunately, it turned out to be a major disappointment.

Firstly, the product doesn’t match the images on the website – the parts and colors are different, and to make matters worse, the seat belt was completely missing from the package.

The biggest issue is the remote control. It’s cheap, poorly made, and loses connection with the car after just 12–15 meters, making it almost impossible to control remotely, which is a safety concern when supervising young kids.

What’s most frustrating is that the older car I bought from Smyths was £100 cheaper and performs much better. The remote from that model works over long distances and never disconnects. I paid more expecting a better product, but after only 2 days of use, it’s obvious this model is a downgrade, not an upgrade.

Definitely not worth the price and very disappointing for a supposedly premium ride-on. I would not recommend this to other parents.

2025年5月14日
自発的なレビュー
titantoys.co.uk ロゴ

titantoys.co.uk からの回答

Hi Ion

Thank you for taking the time to leave a review. We’re truly sorry to hear you’re disappointed with the product you received. However, we feel it’s important to clarify a few points for the benefit of our customers and future buyers.

Firstly, the product in question – the Licensed 4 Wheel Drive Can-Am Mini Maverick UTV 24V – is an official branded item that is widely sold by many retailers, not manufactured by Titan Toys. While we take pride in carefully curating the products we stock, the design, manufacturing, and components of this model are handled by the official brand license holder.

That said, we absolutely stand behind the service we offer and always want the chance to resolve issues quickly and fairly. We were surprised to see negative reviews posted across multiple platforms without you first contacting us via email or phone – especially as we pride ourselves on providing outstanding customer support, which our many positive reviews reflect.

We reached out to you directly and asked why this wasn’t raised with us first, and we were more than willing to help. In fact, we offered the option to return the product for a full refund – which you declined. We find this somewhat confusing, as it suggests that despite your concerns, you chose to keep the item, indicating it may not be as unfit for purpose as described.

Regarding the seatbelt issue – we agree this should not have been missing, and we would have happily rectified that immediately had we been informed.

On the matter of the remote control: it is indeed tested and designed to work within 10–15 metres intentionally, in line with UK safety standards. We explained that higher-range remotes (such as those with 50–100m range) are considered less safe, as supervising adults should always remain close to the vehicle when it is in use. The current range is a conscious safety feature rather than a defect.

You also acknowledged during our conversation that the wording in your review may have been misleading, particularly regarding performance. As noted, the 24V model performs significantly better than a standard 12V ride-on, which you agreed with.

We sincerely regret that you didn’t feel comfortable contacting us first before leaving public reviews. We strive to resolve every customer issue promptly and fairly, and customer satisfaction is our number one priority. We hope you might reconsider this review, as it reflects more on the product specification than on our business or service. We’re confident that had we been given the chance, we could have resolved this to your satisfaction.

If you’d like to reopen a discussion with us, we’d welcome the opportunity to assist you further.

Kind regards,
The Titan Toys Team

5つ星のうち5の評価

What a great company..after a bad…

What a great company..after a bad experience with a kids 4x4 canam maverick elsewhere
Although Titan toys were a long way away i rang with questions speaking both to Richard and Alex. Great work ethic and spent time talking to a potential customer..
Orded shipped and packaged and delivery at said time was great..i had an age thing pairing in the remote and Richard talked me through it.
I am sure my grandaughter will be highly delighted
Many thanks
Give them a go great customer service.

2025年4月29日
自発的なレビュー

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