Good dvd production of events. The only difficulty is that there are no subtitles on DVD. Some groups of words, etc. I could not make sense of. Disappointed. The BBC Broadcast had them, really helped... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
What a great experience! Website easy to navigate and order what I wanted, exclusive items are always a bonus for the "ooo" factor, prices are reasonable and postage cost and service is also good valu... もっと見る
企業が回答しました
Dekivered within time frame submitted by company. Item was as described on the webpage. Professionaaly pack with no risk of damage to product. Will definetly order fro Townsend Music again
企業が回答しました
I have been purchasing music from Townsend Music for many years now and have always been impressed by the quality and value they offer. I preordered the Van Morrison vinyl in early March. I wanted to... もっと見る
企業が回答しました
企業情報
当該企業による記述
Bringing music fans exclusive, limited edition and signed releases, plus much much more!
連絡先
Great Harwood, 英国
- customerservice@tmstor.es
- tmstor.es
4.5
優良
1480件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 87％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication was great,order arrived…
Communication was great,order arrived when they said it would,it was carefully packaged and labelled clearly
2026年4月14日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Alison,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Have a good day.
Regards,
TM Stores
I have ordered a few things from…
I have ordered a few things from Townsend Music and they never fail to deliver. Always delivered in perfect condition and on time, every time. Ordering process is very easy and straightforward. They are my number 1 go to for cd's. Always excellent service, and great prices. I honestly can't praise them enough. No need to go anywhere else.
2026年3月6日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Steven,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Easy to order and quick delivery
Easy to order and quick delivery. Would buy again
2026年3月23日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Stuart,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Kind Regards,
TM Stores
4 different albums i have pre ordered…
4 different albums i have pre ordered vinyls or CD's for from Townsend music and all 4 have been delayed/pushed back. It's a shame upcoming bands use Townsend as even the bands become frustrated with them. Always the same excuses too. And massively inflated postage prices. Very poor service
2026年4月15日
自発的なレビュー
Townsend Music Ltd からの回答
Hi,
We are sorry to hear these comments, and we note that there's no order information to give specific information. We have requested more information via Trust Pilot but no response was received.
Delays of items are rare, and could be down to multiple factors, such as release date changes which isn't in our control as we don't set these.
We would really like to speak to you regarding your experience, please reach out to our Customer Service team by replying to your Order Confirmation email so that we can provide order-specific comments.
Regards,
TM Stores
Best Customer Service!!
I had an issue with my delivery (at fault of royal mail) and Veronika from customer service was lovely and assisted with the issue, promptly sending out a new shipment and refunding my postage cost. Some of the best customer service I have experienced
2026年4月15日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Josh,
Thank you for this great review.
I am very happy to hear you were pleased with the service provided to you by our Customer Service Team when you needed their help. They are always on hand to assist with any query.
Have a wonderful day
Kind Regards,
TM Stores
Excellent Customer service
I ordered a LP and it arrived damaged (the package was a bit destroyed during the transport). The customer service has sent me a new one in perfect shape for free.
2026年4月13日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Gauvain,
Thank you for your 5-star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Have a great day
Regards,
TM Stores
Excellent customer service
Placed an order for 4 items that were despatched in 3 packages, unfortunately 1 package was damaged upon receipt. This damaged the poster inside. I reported this and asked if it was possible for a replacement to be sent. I received a prompt positive reply and a perfect poster arrived in a couple of days. I was kept informed about the replacement and the despatch date which was very helpful. A friendly and professional service which was much appreciated.
2026年4月13日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Martin,
Thank you for this 5-star review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Kind Regards,
TM Stores
The Customer Service work is excellent
The Customer Service work is excellent. I received the damaged item in the first place, reported it right away and sent photos of the damage. People from TCS reacted very quickly and few days later I received another copy, this time in mint condition. That's how Customer Services all around the world should do their job... it's rare these days. Thank You, best regards!
2026年4月9日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Wojtek,
Thank you for this great review!
We know it can be frustrating if something arrives faulty, but it is so good to hear that our Customer Service Team were able to have this all sorted for you so efficiently!
Thanks again for taking the time to pass over your comments.
Regards,
TM Stores
Brilliant service from Jake and his…
Brilliant service from Jake and his colleagues.Five Stars all round.
2026年3月25日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Andrew,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.
Kind Regards,
TM Stores
My Ian Gillan Band signed CD box set…
My Ian Gillan Band signed CD box set was pre ordered on the 10th of December item new and well packaged and as described and was just what I wanted, Getting in early to get the signed print was well worth it, I have used Townsend music several times and have never had any issues ,
2026年4月6日
自発的なレビュー
Townsend Music Ltd からの回答
Hello Peter,
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Kind Regards,
TM Stores
Superb service
Ease of ordering and was sent a day before release. Everything OK. Will defineately order from Townsend again. Superb service.
2026年3月26日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Clive,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
Goods came within 1 day of release
Goods came within 1 day of release
Very good service
2026年3月28日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Paul,
Thank you for the great review!
Great to hear our orders arrive at your location all safely with the amazing work our team do to package these.
Thank you again for these kind words.
Regards,
TM Stores
Townsend Music Ltd からの回答
Hi Jayne,
Thank you for your review.
It is always great to hear our customers are happy with our ordering process and fast delivery!
Regards,
TM Stores
Townsend Music Ltd からの回答
Hi Baz,
Thank you for taking the time to provide us with 5 stars!
It is always great for us to hear customer reviews like this, it really makes us happy to know our team are able to have orders sent out and delivered to you so quickly!
Have a good day.
Regards,
TM Stores
Great service from Townsend as ever
Great service from Townsend as ever. The communication was good. Item arrived exactly as described. Regular updates welcomed. Album arrived on day of release. It was well wrapped and it was clearly marked on the outside that the contents should be handled with care in transit and delivery.
All in all this was another great transaction with Townsend. Thank you guys 👍
2026年4月2日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Scapina,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
Ian Gillan Box Set
Everything great no problems very good company to deal with everything is always perfect
2026年4月1日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Stephen,
Thank you for your 5 star review!
We are so glad to hear you were happy with the service provided to you by our Customer Service Team!
Kind Regards,
TM Stores
Arrived safely!
Arrived, safely packaged and as described, albeit a day after release day but I'm not bothered with that!
2026年3月28日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Jim,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Regards,
TM Stores
It's always a pleasure to do business…
It's always a pleasure to do business with Townsend Music. Service is excellent, orders are securely packed and swiftly delivered, and prices are very reasonable. A first-rate company that I highly recommend.
2026年4月2日
自発的なレビュー
Townsend Music Ltd からの回答
Hello
Thanks for such a great review!
We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!
Have a good day.
Regards,
TM Stores
Delivered promptly and safely
The double CD plus signed card were as described, and were safely and promptly delivered. The live music of Heather Nova is, as always, transcendent.
2026年3月27日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Christopher,
Thank you for this amazing review!
We pride ourselves on our wide range of products, including Vinyl, as well as many Exclusive items. It's always worth keeping an eye on our store for the latest releases, or sign up to our Mailing List to stay regularly updated!
Thanks again for taking the time to pass on your comments.
Regards,
TM Stores
Returning customer
Excellent service, good coms, well packaged and quick delivery on or just before release date. Everything you could ask for. I've used Townsend Music several times now. They offer unique items unavailable in high street shops or other online retailers. They appear to work directly with and have good relationships with the artists, which makes the whole thing feel more personal and special.
2026年3月27日
自発的なレビュー
Townsend Music Ltd からの回答
Hi Andrew,
Thank you for this 5 star review!
Your comments are very appreciated, we are always happy to hear of great customer experiences!
Wishing you a lovely day
Regards,
TM Stores
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