Townsend Music Ltd レビュー 

Townsend Music Ltd からの回答

2026年1月22日

Hi,

Thank you for your comments, our Head of Customer Service has reached out to you by email following this review, as this is the first we've heard from you, and see you are currently in contact with them. We are confident that our team can resolve any issues you have faced with this purchase, and we hope that once resolved you'll feel the service we provide is a much higher level.

Of course it is beyond our control if a parcel is lost in the post, but our team are always willing to try to go above and beyond to ensure our customers receive their order.

For reference, our team can be contacted via the Contact Form on our Help & Contact section of the website, or by replying to your Order Confirmation email. During office hours we are also available by phone.

Many thanks,
TM Stores

Townsend Music Ltd からの回答

2026年1月15日

Hi Wayne,

Thanks for the 5-star review.

I am happy to hear your order arrived quickly and well packaged.

Hope to see you soon.
Regards
TM Stores

Townsend Music Ltd からの回答

2026年1月22日

Hi,

Thank you for providing your comments, although we are sorry to hear this.

We can't seem to locate your order from the information provided on your review, and we sent a request via Trust Pilot for your order details so that our team can resolve any issues, but there's been no reply to the request for information.

Sadly, as we aren't the manufacturer nor the label, it is not in our control which tracks are included on the vinyl.

We are surprised to hear your comments about the packaging used, as we pride ourselves on the quality of our packaging materials which have been vigorously tested to ensure items arrive to their destination safely.

We strongly recommend you reach out to our Customer Service team by replying to your Order Confirmation email for them to see what can be done to help.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月14日

Hi Jamie,

Thank you for this great review.

We love hearing such positive comments about the products and service we provide, and I'm sure we'll have some more items that might take your fancy coming soon, so keep a check on our store for the latest products!

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月22日

Hi Mike,

We are so sorry to hear the comments you've provided.

Since providing your 2 reviews (none of which have been deleted), our Head of Customer Service has reached out to you via email on 14th January, 16th January, and 20th January, but to date we haven't received a response from you. We really hope you reply to our emails as we want to make sure you're happy with our service.

Upon checking your order, I see we've sent items via Royal Mail which are tracked as delivered.

Some items are sold on a drop ship service, meaning we need to order these in from the supplier to fulfil each order placed, and sometimes it can take time for the stock to reach us, but this information should be available to you in your account to see estimated dispatch dates.

Again we hope you respond to our team's emails so we can try to ensure you are happy with our company.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月8日

Hi Ernesto,

That's great to hear that you have received our order so quickly.

I am glad you were happy with the process and quick shipping.

Happy New Year to you too!

Regards
TM Stores

Townsend Music Ltd からの回答

2026年1月16日 に更新

Hi John,

Thank you for your review.

I am sorry to hear that your order was taking a lot longer than usual. As the Christmas period is very busy, sometimes this reflects negatively on the shipping time.

I have checked your order and can see that you have now recieved this, but in case you have had any further issues, please do not hesitate to contact our customer service team, who are always on hand to assist.

Regards
TM Stores

Townsend Music Ltd からの回答

2026年1月8日

Hi,

Thank you for this 5-star review.

We are glad to hear your order was received and hope to see you soon.

Regards
TM Stores

Townsend Music Ltd からの回答

2026年1月8日

Hi Keelin,

Thnak you for your review.

I am sorry to hear your order arrived damaged. I can see that you have contacted our customer service team, who has resolved your issue.

Have a good day
TM Stores

Townsend Music Ltd からの回答

2026年1月8日

Hi,

Thank you for your 5 stars review.

I am happy to hear that our customer service team was able to help you and send out a new parcel promptly.

Hope you have a great day
TM Stores

Townsend Music Ltd からの回答

2026年1月22日

Hi Grace,

We are so sorry to hear the comments you've provided, our customer service team have received no contact from you to know you needed our help.

Since providing your review, our Head of Customer Service has reached out to you via email on 14th January, 16th January, and 20th January, but to date we haven't received a response from you.

Our team are more than happy to help if given the opportunity.

I am happy to hear that your first order you placed had no issues and sounds to be a 5 out of 5 service, but it is a shame you've felt so let down with the second order that you have rated us 1 star.

We really hope you reply to our emails as we want to make sure you're happy with our service, and I'm confident that we can turn around your opinion back to the same as it was on your first order.

We look forward to your reply to our emails.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月9日

Hi Kyle,

Thank you for your 5 star review!

We are so glad to hear you were happy with the service provided to you by our Customer Service Team when you needed their help, they are always on hand to assist with any query.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月5日

Hi,

Thank you for providing your comments, although we are sorry to hear this.

We can't seem to locate your order from the information provided on your review, and we sent a request via Trust Pilot for your order details so that our team can resolve any issues, but there's been no reply to the request for information.

We do aim to reply to all emails receiving within 1 working day, there should be no reason for you to not receive a reply, but without your contact information we can't pinpoint when any contact has been made from you.

Release dates or product design changes are not in the control of TM Stores, this is a manufacturer/label decision, but we really would like to speak with you to resolve any issues you have.

Please reach out to our Customer Service team by replying to your Order Confirmation email and the team will do all they can to help.

Regards,
TM Stores

Townsend Music Ltd からの回答

2025年12月24日

Hi,

Thank you for providing your comments.

We have looked into this information provided and can confirm that this order was shipped out within our dispatch timescale, and has been delivered within the timescale set by Royal Mail for delivery. I also see that our Customer Service Team also provided a partial refund as a goodwill gesture, but this all appears to have been completed in time.

Our Head of Customer Service has tried to contact you by email on 10th December, 12th December, and on 16th December, but we are yet to receive a response.

Any time you need any help or have any questions on our processes, our Customer Service Team are more than happy to help.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月9日

Hi,

Thank you for the great review!

Great to hear our orders arrive to International locations all safely with the amazing work our team do to package these.

Thank you again for these kind words.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月9日

Hi Dani,

Thank you for your 5-star review.

I am glad to hear our customer service team was able to resolve the issue you were experiencing.

Have a good day
TM Stores

Townsend Music Ltd からの回答

2025年12月24日

Hi Jason,

We are very sorry to hear this, we pride ourselves on ensuring orders are shipped out as soon as possible, so we will be looking into this further to see what happened here.

If you ever need any help with an order, our Customer Service team can be contacted by email, phone, or on Social Media, and they will do all they can to assist with any query.

Regards,
TM Stores

Townsend Music Ltd からの回答

2026年1月9日

Hi

Thank you for your review.

I am sorry to hear your comments. We send an email when an order is dispatched and this can also be viewed in your online account.

You can always contact our customer service team if you are experiencing any issues and they will be happy to help.

Regards
TM Stores

Townsend Music Ltd からの回答

2025年12月24日

Hi Mia,

Thank you for providing your comments.

We have checked your order details and see the release date was pushed back, which is beyond our control as the retailer, but this information was communicated to you by email and also in your online account.

You have stated you cannot contact our team, but we can see you have spoken to our Customer Service team by email on 2nd December, 6th December, and 8th December.

We really hope you shop with us again soon so we can turn around your opinion, but if you ever need help from our team, please feel free to email us again.

Many thanks,
TM Stores

Townsend Music Ltd からの回答

2026年1月9日 に更新

Hi Adam,

Thank you for your review.

We do offer a wide range of shipping options that can be selected at checkout, depending on which one is most suitable for you. However, I will pass your comments to our shipping team to see if there is anything we can improve in the future.

Thank you
TM Stores