Tocoswim レビュー 172

My first time ordering a Toco bikini, website was great in helping work out the best size.
Wow one of the best pieces of swimwear I have purchased.
Really good quality and more importantly the fit is great.
Will definitely be ordering again.

The bikinis are genuinely lovely. I've had one for 2 years and worn in loads and it's still in great condition. Bought another this year, had a slight product issue but emailed them about it and they sorted it straight away with no issues.

Disappointing Experience with Toco Swim’s Return Service

I’m very disappointed with Toco Swim’s return process. Their website claims to offer return labels through their online portal, but the system doesn’t work — and despite multiple exchanges with customer service, they were unable to provide me with a return label.

As someone living in France, the international return shipping costs are over €30, which is far more expensive than what the brand usually deducts from a refund when they provide their own label. This makes the return practically impossible for international customers.

It’s unacceptable for a brand to advertise a return service that they cannot actually provide. This experience has been frustrating and unprofessional — I expected better.

So good! I brought the swimsuit and it’s perfect if you don’t want to wear a bikini but have a little more skin showing! Perfect coverage and love the material, can’t wait to order more- thank you!

Customer service at toco swim is amazing! Chloe is so so helpful and has helped me with various issues that weren’t at fault of toco. Fast delivery and amazing quality for girls with bigger chests!

customer service severely lacking

It's a real shame. I liked the bikini a lot, but having had an ordeal with what appears to be one sole person working in their customer service team regarding multiple returns, it's proved a total headache. I am still owed a refund for something I returned weeks ago, with photo proof of the package returned. No one seems to be reading detailed information and are sending patronising and entirely unhelpful responses with no urgency.

will not be shopping with toco again

Excellent customer service, had a small issue with one of my swimsuits and a replacement was sent out immediately even though I was a definitely well out of a return window! I now have four different styles and love them all. Great product. Only swimwear I’ll wear, great fit and very secure.

I really love my new swimsuit from Toco. I wanted something that was appropriate for swimming lessons with the kids but also something I’d feel good in at the beach. The material is lovely. I’d never usually spend £85 on a swimsuit but I really like it and it will hopefully last a long time!

I checked this page for reviews before purchasing, and the ratings were noticeably low. Strangely, right after I placed my order, a flood of overly positive reviews popped up all within the same timeframe which feels a bit suspicious...but hey who knows. I REALLY wanted to love this brand, but unfortunately, it just doesn’t live up to the hype. I wear Medium and have a 32f bust, i have a small frame...it's not supportive and there is a weird thing where the shoulders feel like they're pulling and fall off. I read some similar comments about this too... invest your money and go for a couple of cute, quality pieces from Bravissimo...curvy kate..instead. You'll get better value as these are over priced especially with the shipping and a more reliable experience.

Unfortunately, I read the reviews of Toco after I ordered and assumed the negative ones were being dramatic. Here I am, completely regretting my decision.

I would not recommend ordering from this company unless you’re 100% sure about your size and can handle a lot of back-and-forth. My experience was a complete nightmare from the start.

I ordered swimsuits online and paid for next-day delivery—only to be told after the fact that the items were on pre-order. Nowhere on the product page did it say this (other items did mention pre-order, so I know what to look for). An Instagram rep acknowledged this was a website error.

For 7 days, I went back and forth trying to get at least part of my order sent out. I also asked for a refund on the £10 next-day delivery, which I paid for and didn't receive. "Chloe" from customer service refused, claiming it was due to a bank holiday—even though I ordered a week before the bank holiday. Instagram support again stepped in and resolved the issue, but talking to Chloe was incredibly frustrating. She seemed unaware of prior messages and was difficult to deal with.

Eventually, the swimsuits did arrive. They were beautiful, but unfortunately not supportive enough for a larger bust—more suitable for lounging than any actual activity.

The worst part: I returned £400 worth of bikinis using their Royal Mail return code. The parcel is now missing. I contacted Royal Mail, who told me only the sender (the company) can file a claim. I’ve had no response from the brand since, despite multiple attempts to reach out. I really wanted to love this brand but this has been one of the most stressful shopping experiences I have ever had.

I have two bikinis and two swimsuits and absolutely love them
The material is comfortable and flattering

Saw some negative comments and felt I had to have my say as a returning genuine customer. I have bought multiple bikinis and swimsuits from toco, the quality is amazing and unlike so many bikinis I have bought in the past, theirs last! They don’t go flimsy in the wash or lose their colour and their designs are so flattering. Love their “see your size” feature on the website too as I normally struggle knowing what to get as I’m in between sizes. I love that is a female owned business run by two sisters who genuinely care about the product they make. Never had an issue with returning items and delivery is always quick. Whilst they’re more expensive than other brands I personally think it’s worth it given the quality and fit of items, would definitely recommend giving this brand a try!

Love toco, great brand, great quality swimwear and speeding shipping

I have bought 5 different bikinis/swimwear from toco! I love all of their products! So much care goes into the style creations, fit and designs for these products and it really translates in their quality swimwear. They are a small independent brand that care so much for the impact they make on building women's confidence and they really care for building a community around their brand. I couldn't recommend the brand, team and products more!

Amazing customer service
Will be purchasing again.
Big boob friendly I am a 28G and got the Carib one piece in an XS
Next time I will size up for a bit more coverage
Super comfy
I got so many compliments

I ordered a bikini after loving the swimsuit I bought last year. I was sent a slightly different variation of the bikini top and got in touch via live chat. The customer service received was really amazing and they sent the correct one out the next day for my holiday :) I have now returned the incorrect one.

Thanks so much x

Amazing brand with great customer service! Would re order from them next year in a heart beat

I’ve been shopping with Toco for a few years now and I’ve always loved everything I’ve bought - not only are their products fab but they are so responsive and happy to help on socials! Can’t see myself ordering swimwear from any other brand anytime soon!

TocoSwim have great quality swimwear - that is 5 stars for sure. The only reason I may give a 4 instead of 5 is the fitting isn’t 100% - however once I knew my size there, it’s been my go to for flattering bikinis!